Central reservations Work, Jobs in Penn, Bkm (with Salaries)

Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Travel Consultant
HF Holidays —Borehamwood
- £26,300 - £27,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Reservations Supervisor
Castle Hotel - Reservations —Windsor
- £31,000 a year
- Part-time
- Hotel
- Supervising experience
- Team management
- Gym membership
Quick apply
14h
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
10h
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Customer service
- Hotel
- Guest services
- Employee discount
- Referral programme
Quick apply
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Customer service
- Hotel
- Communication skills
- Referral programme
Quick apply
1d
Hotel Receptionist
Searcys —London
- £30,784 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
Finance & Reservation Assistant
VOCO London Marylebone —London
- Full-time
- CRM software
- Hotel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Revenue Management Analyst
Avis Budget Group —Bracknell Forest
- £32,000 a year
- Hybrid work
- Analysis skills
- Business
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
Reservations Manager
Thesleff Group —London
- £48,000 a year
- Full-time
- Team management
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Concierge
Riverstone Fulham - Concierge —London
- Up to £36,261 a year
- 12 hour shift
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Members' Receptionist
The Lensbury —Teddington
- £17,184 a year
- Part-time
- Bar
- Hotel
- Front desk
- Free parking
- Annual leave
Quick apply
1d
Hotel Receptionist (Maternity cover)
Astors Belgravia —London
- From £26,790.40 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
Quick apply
1d
Concierge
Iconic Hotels & Resorts —West London
- Up to £36,000 a year
- Full-time
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Night Receptionist
Iconic Hotels & Resorts —West London
- Up to £35,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
4d
Senior Revenue Management Analyst - UK
Avis Budget Group —Bracknell Forest
- Hybrid work
- Analysis skills
- Business
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Christmas Reservations Support Administrator
Bill's Support Office —London
- Up to £14.95 an hour
- Part-time
- Restaurant
- Employee discount
Quick apply
Claims Management Executive - Commercial Claims, Chelmsford, Redhill or Reading
Aon Corporation —Reading
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Member Relations - Mews House Mayfair, Central London (4 Month FTC)
Soho House & Co. —London
- £17.50 an hour
- 8 hour shift
- CRM software
- Communication skills
- Employee discount
Quick apply
7d

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Central Reservations Agent

Heartwood Collection
Teddington

Quick apply

Job details

Full-time
Up to £29,000 a year

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Internal department liaison
Accommodation booking
Guest services
Communication skills

Full job description

Central Reservation Agent - The Role

Heartwood Collection is a growing hospitality group with a commitment to sustainability, provenance, and local sourcing. We operate pubs, brasseries, and rooms with a focus on delivering exceptional guest experiences, and our culinary offerings are guided by our Chef Patron, Raymond Blanc.

We are looking for a dynamic and results-driven Central Reservations Agent to join our established reservations team on a temporary basis, supporting as we prepare for our busiest time of the year.

As a Central Reservations Agent, you will be responsible for ensuring a seamless and efficient booking experience for our guests and an organised and detailed booking handover to our venue teams to deliver the experience you have prepared for.

This is a remote role working from home. You must be available to come to the Head Office, based in Teddington, for initial training. The role is a shift-based role working 5 days out of 7, including evenings and weekends, as phone lines are open 7 days a week from 9 am - 8 pm ( Mon- Sat) and 9 am -6 pm (Sun).

This is a fixed-term contract that will run from 7th September to 18th December 2026

Central Reservation Agent - Area of Responsibilities

Manage incoming reservations, modifications, and cancellations across Heartwood Collection properties.
Work in conjunction with our high-performing reservations team to support our teams at site level, encouraging the increase in sales and conversions.
Support the daily operations of the central reservations team, ensuring accuracy, efficiency, and a high standard of service delivery.
Ensure a professional and rapid response to all enquiries.

Rooms:

Manage group booking enquiries from start to finish, including the sharing of rates, negotiations, booking setup, payments, follow-ups, and amendments across all booking sites.
Ensure all booking trackers are accurately recorded and well-maintained.
Oversee associated inboxes.
Provide ongoing support to team members at the site to enhance their use of systems and local enquiry management.
Build relationships with new and existing clients by actively following up enquiries and passing on any warm leads to maximise client retention and revenue.
Monitor booking profiles and pass on any warm leads.
Maintain strong communication with other departments (front desk, housekeeping, sales, etc.) to ensure smooth guest arrivals and stays.
Collaborate with the revenue management team to maximise room occupancy and optimise pricing strategies. As well as driving direct bookings versus 3rd party bookings where possible.

Central Reservation Agent - About You

Minimum of 3 years of experience in reservations or front-office management within the hospitality industry.
Strong understanding of reservation systems (e.g., reservations management software, property management systems).
Proven experience in guest-facing roles.
Strong interpersonal and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with a focus on accuracy and efficiency.
Knowledge of premium hospitality trends and guest expectations.

Central Reservation Agent - What's on Offer

Competitive salary (pro-rataed)
Computer, Monitor, and Telephone
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food at all Heartwood Collection Sites
Private Healthcare through Bupa ( Employee Only )
Life Insurance cover
Friends and Family discount of 20% off food at all Heartwood Collection Sites
Discount room rates in our Inns
25 days of holiday (pro-rataed)
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to the pay you have already earned through EarlyPay

Why Join Heartwood Collection?

This is an exciting opportunity to join one of the UK’s fastest-growing hospitality businesses, working within a collaborative and supportive Head Office environment. At Heartwood Collection, you’ll be part of a people-focused company that genuinely values its teams, with the chance to develop and grow your career alongside award-winning hospitality brands.
#LI-AC1

INDHEADOFFICE

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Refine Your Search

central reservations jobs in penn, bkm

Central Reservations Agent

Travel Consultant

Reservations Agent (M/F/X)

Reservations Supervisor

Guest Service Agent

Booking Services Agent

Reservations Specialist

Hotel Receptionist

Finance & Reservation Assistant

Revenue Management Analyst

Reservations Manager

Concierge

Members' Receptionist

Hotel Receptionist (Maternity cover)

Concierge

Night Receptionist

Senior Revenue Management Analyst - UK

Christmas Reservations Support Administrator

Claims Management Executive - Commercial Claims, Chelmsford, Redhill or Reading

Member Relations - Mews House Mayfair, Central London (4 Month FTC)

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