Operations manager support services Work, Jobs in Peterborough, Cam (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
7d
Operations Manager - Support Services
ICE - Industrial Cleaning Equipment —Peterborough
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
Quick apply
1d
Project Manager
McIntyre Compliance Services —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Operations Manager
Guyatt House Care —March
- Up to £47,000 a year
- Full-time
- Business development
- Mentoring
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Director
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
Quick apply
3d
Operations Manager
Peterborough City Council —Peterborough
- Management
- Training & development
- Annual leave
- Employee discount
Assistant General Manager - Operations
Cox Automotive —Peterborough
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
Operations Support Manager
GXO Logistics —Peterborough
- Up to £43,392.17 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Customer Service, Sales & Accounts Administrator
STILTON SHUTTERS —Peterborough
- £26,000 - £32,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
4d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Operations Implementation Manager
GXO Logistics —Peterborough
- £39,140 a year
- Full-time
- Continuous improvement
- Organisational skills
- Analytics
- Annual leave
- Employee assistance programme
Health and Social Care Trainer
Glenholme Specialist Healthcare —Peterborough
- £31,000 - £35,000 a year
- Full-time
- Remote
- Management
- Computer literacy
- BLS Certification
- Employee assistance programme
- Life insurance
Quick apply
Duty Manger Part time/ full time
Big Sky Company Ltd —Peterborough
- £13 - £14 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
2d
Business Development Manager
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- Presentation skills
- Contracts
- In-person
Quick apply
3d
Production Area Manager
Tayto Group Limited —Corby
- £50,000 - £53,000 a year
- Full-time
- Team management
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
10d
Area Operations Manager
Well Pharmacy —Peterborough
- Sales
- Continuous improvement
- Patient care
Community Manager
Housden Recruitment —Peterborough
- £36,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick apply
Operations Manager
Amazon UK Services Ltd. —Peterborough
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Plant & Tool Hire Manager
Huws Gray Plant & Tool Hire —March
- Full-time
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
Area Sales Manager
Tructyre —Peterborough
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Employee assistance programme
- Employee discount
Quick apply

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operations manager support services jobs near peterborough, cam

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
7 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations manager support services jobs in peterborough, cam

Head of Customer Service

Operations Manager - Support Services

Project Manager

Operations Manager

Customer Service Director

Operations Manager

Assistant General Manager - Operations

Operations Support Manager

Customer Service, Sales & Accounts Administrator

HR Advisor - Health and Social Care

Operations Implementation Manager

Health and Social Care Trainer

Duty Manger Part time/ full time

Business Development Manager

Production Area Manager

Area Operations Manager

Community Manager

Operations Manager

Plant & Tool Hire Manager

Area Sales Manager

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