Patient services navigator Work, Jobs in Preston, Eng (with Salaries)

Patient Services Navigator
Lancaster Medical Practice —Lancaster
- £12.77 an hour
- Full-time
- Computer literacy
- English
- Microsoft Office
- Employee discount
Quick apply
8d
Medical Receptionist/Care Navigator
Fishergate Hill Surgery —Preston
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
12d
Part Time Medical Receptionist/Care Navigator
Fishergate Hill Surgery —Preston
- £12.71 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
12d
Receptionist/Care Navigator
Coppull Medical Practice —Chorley
- £12.76 an hour
- Overtime
- Customer service
- Front desk
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Clinical Navigator
North West Ambulance Service NHS Trust —Bolton
- £49,387 - £56,515 a year
- Full-time
6d
Care Navigator
FCMS NW —Blackpool
- £13 an hour
- Part-time
- Data entry
- Hospice
1d
Care Navigator/Administrative Assistant
Oswald Medical Centre —Accrington
- £12.71 an hour
- Part-time
- Data entry
- Front desk
- Cleaning
- Free parking
- Annual leave
Quick apply
4d
Medical Receptionist
Adelaide Family Practice —Blackpool
- From £12.93 an hour
- Part-time
- Continuous improvement
- Mentoring
- Data entry
Quick apply
1h
GP Receptionist/Care Navigator
Old Henry Street Medical Centre —Leigh
- £12.71 an hour
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply
GP Receptionist/Administrator
Longview Medical Centre —Liverpool
- £12.71 an hour
- Full-time
- GP surgery experience
- Front desk
- In-person
Quick apply
2d

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Medical Receptionist/Care Navigator
Fishergate Hill Surgery —Preston
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately. Manage all queries as necessary in an efficient manner.
£12.71 an hour
Quick apply
12d
Part Time Medical Receptionist/Care Navigator
Fishergate Hill Surgery —Preston
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately. We are looking for one candidate to work 14 hour (2 days)…
£12.71 an hour
Quick apply
12d

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Patient Services Navigator

Lancaster Medical Practice -
Lancaster

Quick apply

Job details

Permanent | Full-time
£12.77 an hour
8 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Computer literacy
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
English
Microsoft Office Suite
Email software
Patient service
Microsoft Office
Administrative experience
Appointment booking and call handling
Data entry
Electronic patient record systems
Front desk
Stocking
Patient record updating
Managing patient records
Time management

Full job description

Company Overview

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of ‘Outstanding’ by the Care Quality Commission in August 2018.

We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

Job Description:

Job Summary and Key Duties/Responsibilities

To work in our telephone hub dealing with a high volume of incoming calls and to work on our busy reception desk.
To assist patients, carers and other organisations with making appointments, accessing care and directing them to the appropriate service or healthcare professional in a courteous efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Ensure an effective and efficient telephone answering and reception service is provided to patients and any other visitors to the Practice.
To have a thorough knowledge of practice procedures.
To work in accordance with written protocols and procedures.
Working within your team to ensure that telephone calls are answered within set targets.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Take requests for home visits and follow written protocols.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
Take action on clinicians’ requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the electronic & paper record as required.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Process incoming and outgoing mail according to practice protocols.
Record actions taken in patient record where appropriate or in accordance with practice protocols.
Prepare and stock clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)
Any other administration duties as necessitated by the needs of the practice.

Qualifications & Experience:

Essential

English GCSE (or equivalent) level C or equivalent experience.
Previous experience that demonstrates good attention to detail.
Previous experience of dealing with the public / patients.
Good general computer skills, including the ability to use Microsoft Office, email and internet.
Evidence of excellent administration and organisation skills.
An excellent standard of grammar and spelling in the English language.
A conscientious approach and commitment to working in an adaptable and flexible manner.
The ability to work effectively when busy and multi-task when required.
The ability to deal with personal information sensitively and respect people's right to confidentiality.
Organise workload
Time Management

Desirable

Experience of working in a confidential environment.
Previous experience of working in General Practice, NHS or Healthcare setting.

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

Closing date - 20 August 2026 : Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.

Please note, we are unable to support candidates requiring a skilled worker visa for this post as the Practice is only able to support clinical posts at this time.

Job Types: Full-time, Permanent

Pay: £12.77 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

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patient services navigator jobs in preston, eng

Patient Services Navigator

Medical Receptionist/Care Navigator

Part Time Medical Receptionist/Care Navigator

Receptionist/Care Navigator

Clinical Navigator

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Care Navigator/Administrative Assistant

Medical Receptionist

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GP Receptionist/Administrator

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