Part time customer advisor Work, Jobs in Preston (with Salaries)

Part-Time Customer Advisor
ENWL —Preston
- £29,510.04 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
11d
No7 Advisor
Boots —Preston
- £13.56 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
6d
Retail Sales Advisor - Part Time
poltronesofà —Preston
- £10.85 - £12.71 an hour
- Part-time
- Retail sales
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6d
Customer Service & Branch Support Advisor
Dewhurst Homes Limited —Preston
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
4d
Sales Advisor (Sunday to Thursday - Part time)
Interact CC —Wigan
- £15 an hour
- Part-time
- Bilingual
- Spanish
- English
- Employee assistance programme
- Gym membership
Quick apply
11d
Venue Energy Sales Advisor
ELITE Field Marketing —Preston
- £22,750 - £55,000 a year
- Part-time
- Customer service
- Driving
- Travel
- Employee discount
- Referral programme
Quick apply
4d
Liz Earle - Customer Advisor
Boots —Preston
- £26.51 - £30,482.35 a year
- Part-time
- Store discount
- Employee discount
2d
Customer Service Advisor
Principal Hygiene Ltd —Preston
- From £25,350 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
Quick apply
1d
Accommodation Services Advisor
University of Lancashire —Preston
- £26,707 - £29,588 a year
- Part-time
- Databases
- University
- IT
- Annual leave
6d
Service Advisor
Simpsons ŠKODA —Preston
- £29,700 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
Customer Service Advisor
Warrantywise Ltd —Blackburn
- Up to £24,785 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
- Referral programme
Quick apply
5h
Sales - Sales Advisor - UK
New Look —Blackburn
- Part-time
- Customer service
Customer Sales Advisor
Halfords —Blackburn
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
1h
Mobile Care Assistant
McCarthy & Stone —Preston
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Employee discount
- Life insurance
Quick apply
Sales Executive
Nuffield Health —Preston
- Up to £27,508.42 a year
- Part-time
- Sales
- Employee discount
- Gym membership
Mobile Domestic & Lifestyle Assistant
McCarthy & Stone —Preston
- £12.85 - £14.50 an hour
- Part-time
- Travel
- Cleaning
- In-person
- Employee discount
- Life insurance
Quick apply
Sales Advisor – Call Centre
DBS Check Online —Blackburn
- From £12.75 an hour
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
Quick apply
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme

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Part-Time Customer Advisor

ENWL -
Preston

Apply Now

Job details

Part-time
£29,510.04 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Part-Time Customer Advisor

This role is Part-Time.

Shifts within the Contact Centre will comprise of two four hour evening shifts and one weekend shift of eight hours.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Apply Now

Refine Your Search

part time customer advisor jobs in preston

Part-Time Customer Advisor

Weekend Customer Service Advisor

No7 Advisor

Retail Sales Advisor - Part Time

Customer Advisor

Customer Service & Branch Support Advisor

Sales Advisor (Sunday to Thursday - Part time)

Venue Energy Sales Advisor

Liz Earle - Customer Advisor

Customer Service Advisor

Accommodation Services Advisor

Service Advisor

Customer Service Advisor

Sales - Sales Advisor - UK

Customer Sales Advisor

Mobile Care Assistant

Sales Executive

Mobile Domestic & Lifestyle Assistant

Sales Advisor – Call Centre

SHE Advisor

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