Executive experience lead Work, Jobs in Reading, Brk (with Salaries)

Senior ServiceNow Consultant
Technosys Limited —Chesham
- Business development
- Team management
- Leadership
Executive Assistant to the CEO
QinetiQ —Farnborough
- Full-time
- Continuous improvement
- Employee discount
6d
Sales & Events Executive
Stoke Park Ltd —Slough
- Up to £38,000 a year
- Full-time
- CRM software
- Hotel
- Business development
- Free parking
- Sick pay
Quick apply
3d
Senior GEO Executive
Select Car Leasing —Reading
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- AI
- Free parking
- Health & wellbeing programme
Quick apply
10d
Executive Experience Lead
IFS —Staines-upon-Thames
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
13d
MSP, Partner Account Manager - Recruitment
Egnyte —Reading
- £54,000 - £60,000 a year
- Full-time
- Remote
- Communication skills
- Employee assistance programme
- Gym membership
Professional Services Consultant (ICE)- 12 Month FTC
Clinisys —Woking
- Remote
- Customer service
- Bachelor's degree
- Travel
13d
Tele Sales Executive - Outbound calling (fulltime)
Imperial Polythene Products —Slough
- £20,000 - £50,000 a year
- Full-time
- English
- In-person
- Free parking
- Flexitime
Quick apply
7d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
Digital Marketing Executive
Sapphire Balconies LTD —Reading
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
- Free parking
- Work from home
Quick apply
Business Development Manager
Mysoft —Church Crookham
- £40,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Marketing Executive
UAB IT Services —Reading
- £34,000 a year
- Full-time
- Microsoft Powerpoint
- Social media management
- Data analysis skills
- Work from home
- Employee discount
Quick apply
1d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Head of Operations (Property/Mortgages)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Associate Director, Clients and Markets
Saïd Business School —Oxford
- £56,623 - £65,336 a year
- Hybrid work
- Leadership
- Communication skills
- School
- Annual leave
7d
Advertising Sales Executive
Round & About Publications Ltd —Wallingford
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Business development
- Computer skills
- Free parking
Quick apply
9d
Office Manager - Southcote Primary School
Reading Borough Council —Reading
- £29,597 - £34,386 a year
- Full-time
- Social media management
- Administrative experience
- School
- Employee assistance programme
10d
La Mer Counter Manager (37.5hours) John Lewis, Reading
Estee Lauder —Reading
- Customer service
- Computer literacy
- Team management

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Senior ServiceNow Consultant

Technosys Limited -
Chesham

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
Client engagement
Requirement elicitation
IT team management
IT service management
Business analysis
Business development
Team management
ServiceNow
Information technology team management
Business requirements
Solution architecture
SaaS
Leadership
Communication skills

Full job description

ServiceNow certified implementer is required to assess client critical business challenges and develop formal recommendations that help the client achieve objectives using sound industry leading strategies. The key focus of this role will be on IT Service Management, and the configuration and customisation of Service Management tools (particularly ServiceNow) to support its effective and efficient execution.

The key here is to ensure that the tool is configured, customised and used in the right way to:

Add maximum value within the ITIL v3 service management context, and
Be a sustainable and supportable configuration which maximises the benefits of the SaaS model.

Operationally accountable for the outcome of own engagements, and acts as a lead consultant on both Advisory and Technical solution engagements which require a team of multiple consultants. Works in a professional manner to represent to the client at a senior level, and to deliver high customer satisfaction by completing project responsibilities to a high quality, on time and to budget.

Responsibilities

Assemble information to determine, document and agree customer requirements.
Plan and manage IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyse and report findings and make recommendations.
Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
Identify opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation.
Work collaboratively with clients, up to and including CIO level, to develop and execute solution strategies that support organizational direction.
Architect ServiceNow solutions to support best practice processes needed to deliver business requirements.
Deliver advisory services centred on ServiceNow configuration optimisation for performance and capability.
Manage engagements and ensure continuity for customer from pre-sales to delivery.
Identify additional business opportunities resulting from CBC-ITIS engagements.
Actively develop practice IP, points of view, publish white papers and speak in specific practice industry forums.

Key skills and Experience

ITIL V3 certified (minimum foundation level)
Certified ServiceNow Implementer
Service Management best practices
Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events

Excellent Consulting Skills

Requirements gathering and problem solving methods
Communication and presentation skills
Client management
Capability to support the sales team to identify and develop business opportunities, within the existing work scope
Plan and manage discovery/assessment activities for consulting engagements/teams
Detailed knowledge and experience of ServiceNow at an architectural level
Knowledge of other ITSM tools at a similar level would be an advantage
Design, development and deployment best practices for the ServiceNow platform and similar ITSM toolsets
Technical design of cost-effective service management solutions
Integration of ServiceNow with other ITSM-related toolsets (e.g. event monitoring)
Creation of functional specifications for ServiceNow configuration and customisations needed to deliver defined requirements

ServiceNow Technical Skills

ServiceNow for custom Application Development
Create and modify workflows

External Client-Facing Consulting Experience, including

Gathering requirements, problem solving and making recommendations
Track record in mid-sized and Fortune 1000 customer environments

Demonstrated Success – Consulting Context

Developing and delivering solutions.
Achievement of high level of Customer Satisfaction on consulting engagements.

Broad IT Experience, Including

Full development lifecycle (requirements, design, build, test, deploy, support)
IT service delivery management experience
Demonstrable thought leadership, through authorship (or participation in) white papers or presentation at conferences.
Team leading and/or management, including team planning, prioritizing & goal setting
Identification and exploitation of opportunities to drive more value from an organization’s IT strategy by targeting areas which contribute to improved business performance and innovation
Working collaboratively with clients to develop and execute solution strategies to support organizational direction
Architecting Service Management tools and process implementations as solutions to business requirements.

To apply please send your CV to [email protected] or simply contact us and one of our team members will call you for a friendly chat.

Apply Now

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