Contact center team Work, Jobs in Redditch, Wor (with Salaries)

Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
18h
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Senior Associate - Client Services (Voice)
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Communication skills
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
6d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Management
- Bachelor's degree
- Leadership
Customer Service Assistant
E-Smart Commerce Ltd —Birmingham
- £24,420.00 - £30,796.80 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
14d
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Customer Account Administrator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
UK Fleet Sales Specialist
Changan UK R&D Centre —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Commissioning & Service Engineer
CECO Environmental —Bromsgrove
- £60,000 a year
- Overtime
- Customer service
- Maintenance
- English
IT Project Service Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- English
- Bachelor's degree
- No degree
11d
12 month FTC - Program Manager - Ops & Customer focus
Parker Hannifin Corporation —Coventry
- Full-time
- PMP
- Engineering
- Analysis skills
Operations Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Excel
- Driving
- IT
12d
Premium Travel Consultant - Arabic Leisure Market
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
HR Business Partner, PXT
Amazon UK Services Ltd. —Birmingham
- Full-time
- Management
- English
- Master's degree
Business Unit Fleet & Plant Manager
Ringway —Worcester
- Monday to Friday
- Maintenance
- Driving
- Leadership
12d
Vehicle Ordering and Operations Assistant Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Data Center Technician
CBRE —Birmingham
- Full-time
3d

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contact center team jobs near redditch, wor

Case Management Officer

Caresoft Global -
Solihull

Quick apply

Job details

Full-time | Fixed term contract
£17.00 - £17.69 an hour
18 hours ago

Benefits

On-site parking

Qualifications

Customer service
SAP
Continuous improvement
Human resources
ServiceNow
Communication skills

Full job description

Job Title:Case Management Advisor (Payroll) x6

Location:Solihull, Birmingham

Hybrid: 2 days in the office Tuesday and Wednesday and then 3 days working from home

Rate: £23.60ph via an Umbrella Company (Inside IR35) or £17.69ph on a PAYE basis

Employment Type: Contract (6 months)

Hours: Standard 40 Hours Per Week

Reference: J37440925

Position Description:

The case management advisor is responsible for managing employee & manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for people chapter, payroll, workforce operations, and employee relations enquiries, providing advice, guidance & case coordination while maintaining accurate records within the case management system.

Duties:

Case Management:

Manage a portfolio of employee & manager cases from receipt to resolution
Ensure all cases are accurately logged, categorized, priortised, and updated within the case management system
Investigate & resolve enquiries in accordance with agreed procedures and service levels.
Escalate complex cases to specialist teams where required
Monitor open cases and proactively follow up to ensure timely closure

Customer Service

Deliver professional, responsive, & customer focused service.
Provide clear guidance & advice on policies, processes, and system-related queries.
Communicate effectively with employees, managers & stakeholders at all levels.
Manage customer expectations & provide regular updates on case progress.

Quality & Compliance

Ensure all case handling activities comply with company policies, GDPR, and relevant legislation.
Maintain accurate & auditable case records.
Identify potential risks & escalate when appropriate.
Support compliance & governance requirements through accurate documentation.

Skills:

Experience working within a case management, customer service, HR, Payroll or shared services environment.
Strong problem solving & investigation skills
Excellent written & verbal communication skills
Ability to manage multiple priorities & work to deadlines
Experience using case management or ticketing system.
Strong attention to detail
Working knowledge or data protection & confidentiality requirements.

Experience preferred:

Experience of HR, time & attendance, or employee relations processes.
Knowledge of Sap, SuccessFactors, ServiceNow, C45, or equivalent case management system.
Experience of working within Shared services or contact center environments
Understanding of continuous improvement mythologies

** THIS POSITION IS CONFIRMED INSIDE IR35**

-----------------------------------------------------------------------------------------------------------------------------------

Do not miss out on your chance of interview – APPLY NOW!

Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!

CS Technical Staffing Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.

Pay: £17.00-£17.69 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

contact center team jobs in redditch, wor

Case Management Officer

Customer Experience & Quoting Specialist

Senior Associate - Client Services (Voice)

Shift Operations Manager

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Area Manager, Customer Fulfillment

Customer Service Assistant

Area Manager

Customer Account Administrator

UK Fleet Sales Specialist

Commissioning & Service Engineer

IT Project Service Manager

12 month FTC - Program Manager - Ops & Customer focus

Operations Manager

Premium Travel Consultant - Arabic Leisure Market

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

HR Business Partner, PXT

Business Unit Fleet & Plant Manager

Vehicle Ordering and Operations Assistant Manager

Data Center Technician

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