Supervisor contact centre Work, Jobs in Redhill, Eng (with Salaries)

Real Time Analyst Supervisor
AXA —Redhill
- Up to £40,000 a year
- Microsoft Office
- Analysis skills
- Communication skills
- Employee discount
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
Supervisor
Serco Plc —Richmond
- £45,171 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
Airport Supervisor
St Giles International —London
- £15.09 an hour
- 10 hour shift
- Childcare
- English
- Supervising experience
- Annual leave
Family Contact Supervisor
Swan Family Centres Limited —London
- £14.80 an hour
- Working with children
- Bachelor's degree
- In-person
Quick apply
10d
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Supervising experience
- First Aid Certification
- Leadership
Quick apply
Collections Supervisor
Serco Group —Haywards Heath
- £39,042 a year
- 8 hour shift
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee assistance programme
21h
Child Contact Supervisor
MV Family Centre —London
- £14.00 - £15.07 an hour
- Part-time
- Working with children
- Social Work
- In-person
Quick apply
13d
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
14d
Security Controller (GSOC)
Mitie —London
- £18.90 an hour
- Full-time
- Administrative experience
- Supervising experience
- IT
Technical Supervisor
Serco Group —Royal Tunbridge Wells
- £31,907 a year
- Full-time
- Maintenance
- Supervising experience
- Leadership
- Employee assistance programme
11d
Airport Staff
St Giles International —London
- £12.71 an hour
- Childcare
- English
- Working with children
- Annual leave
Airport Transport Supervisor
Exsportise Summer Schools —St. Pancras International Station
- £13.85 an hour
- Organisational skills
- Leadership
- Communication skills
- Annual leave
Data Centre Commissioning Supervisor
Carrier —London
- £34,500 - £69,500 a year
- Overtime
- Hybrid work
- Bachelor's degree
- HVAC
- Communication skills
Data Centre Site Supervisor
FlaktGroup UK Limited —London
- £52,000 - £60,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
Playscheme Supervisor
Hargrave Hall Community Centre —London
- £18 an hour
- Temporary
- Childcare
- First Aid Certification
- In-person
Quick apply
Delivery Supervisor
Booker Group —London
- Customer service
- Supervising experience
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Finance Assistant
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
AARRC Practice Supervisor
Royal Borough of Greenwich —Abbey Wood
- £49,056 - £52,194 a year
- Weekend availability
- Leadership

I want to receive the latest job alerts for supervisor contact centre in redhill, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Real Time Analyst Supervisor

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £40,000 a year

Benefits

Cycle to work scheme
Financial planning services
Company pension
Employee discount

Qualifications

Microsoft Office
Analysis skills
Communication skills

Full job description

Job Description:

Are you passionate about delivering exceptional customer experiences and thriving in a fast-paced environment? AXA Partners is looking for a dedicated Real-Time Analyst Supervisor to lead our team in ensuring seamless service delivery at our Redhill contact centre. This is your chance to make a real difference in a supportive, innovative organization that values teamwork, continuous improvement, and diversity.

About the Role

As a pivotal part of our Operations team, you will oversee a small but dynamic team responsible for monitoring and adjusting agent performance in real time. Your proactive approach will help us meet service targets, optimize resource utilization, and enhance customer satisfaction. Working closely with operational managers and workforce planners, you will ensure our contact centre runs efficiently and effectively.

What you'll be doing:

Leadership and Team Support

Supervise a small team of Real Time Analysts, providing guidance, coaching, and development
Schedule team members to match call demand, ensuring optimal coverage
Motivate and support team members to achieve individual and team goals
Track team performance and provide feedback and coaching as needed

Operational Monitoring and Adjustment

Monitor call volumes and agent activity in real time using dashboards and management tools
Identify and address gaps in staffing or scheduling to meet service levels
Make quick, informed decisions to balance workload, skills, and agent availability
Support operational managers by providing timely insights and solutions for any emerging challenges

Performance Analysis and Reporting

Analyze short-term trends and their impact on service levels
Recommend and implement adjustments to improve efficiency and customer experience
Document processes and procedures to ensure smooth operations during absences or staffing changes
Support continuous improvement initiatives by providing performance insights

Collaboration and Communication

Work closely with Workforce Planning and Operations teams to adapt staffing plans to changing demands
Keep managers informed of issues, progress, and opportunities for improvement
Foster clear communication within the team and across departments

What you'll bring:

Minimum 2 years of experience in a similar role within a contact centre or operations environment
Proven ability to manage and support a small team
Strong analytical skills with the ability to interpret management data and trends
Excellent communication skills, both verbal and written
Skilled in using workforce management and telephony systems; experience with WFM tools is a plus
Customer-focused mindset with a problem-solving attitude
Highly organized, with the ability to prioritize and meet deadlines
Comfortable working in a fast-paced, dynamic environment
Tech-savvy with good IT skills, including Microsoft Office

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary up to £40,000 depending on experience
22 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

#LI-UK

Apply Now

Refine Your Search

supervisor contact centre jobs in redhill, eng

Real Time Analyst Supervisor

Supervisor- Contact Centre

Supervisor

Airport Supervisor

Family Contact Supervisor

Regional Security Operations Centre (RSOC) Supervisor

Collections Supervisor

Child Contact Supervisor

RSOC Supervisor

Security Controller (GSOC)

Technical Supervisor

Airport Staff

Airport Transport Supervisor

Data Centre Commissioning Supervisor

Data Centre Site Supervisor

Customer Care Manager

Playscheme Supervisor

Delivery Supervisor

Finance Assistant

AARRC Practice Supervisor

I want to receive the latest job alerts for supervisor contact centre in redhill, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected