Customer success manager Work, Jobs in Remote (with Salaries)

Customer Success Consultant - Hospitality
Frontline Performance Group —Remote
- £43,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
14d
Customer Success Manager
Megaport —Remote
- Full-time
- Remote
- Sales
- Communication skills
- Health & wellbeing programme
12d
Customer Success Manager - Quality
Veeva Systems —Remote
- Full-time
- Remote
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Senior Customer Success Manager
Blackboard —Remote
- Full-time
- Remote
- Up to 50% travel
- Salesforce
- English
Customer Success Manager
GitLab —Remote
- Full-time
- Remote
- English
- Project management
- Travel
- Employee stock purchase plan
- Annual leave
6d
Client Success Manager
Agility PR Solutions —Remote
- Full-time
- Remote
- Marketing
- Salesforce
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
UK CSM - Voice AI
AudioCodes —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Quick apply
VP Customer Success
Energy Exemplar —Remote
- Remote
- Business development
- Analysis skills
- Bachelor's degree
Customer Success Manager - Full Time
Lief —Remote
- £30,000 a year
- Full-time
- Remote
- Marketing
- Mentoring
- Business
Enterprise Customer Success Manager
Guesty —Remote
- Full-time
- Remote
- Hospitality
- IT
Quick apply
Manager, Implementation
Henry Schein One UK Ltd —Remote
- Full-time
- Remote
- PMP
- Microsoft Office
- Project management
Account Management Team Lead
Showbie Inc. —Remote
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick apply
12d
Senior Manager, Customer Success (Enterprise) - Maternity Cover
RLDatix —Remote
- Hybrid work
- Microsoft Powerpoint
- Management
- Leadership
- Employee assistance programme
14d
Customer Success Manager, Cohort
RLDatix —Remote
- Hybrid work
- Annual leave
Account Manager, UK
Reserv —Remote
- Full-time
- Remote
- Project management
- Organisational skills
- Communication skills
- Annual leave
Quick apply
7d
Business Development Manager (New Business)
SenseAI Vision Limited —Remote
- £150,000 - £250,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
- Work from home
Quick apply
8d
Client Growth Manager (East of England)
UniHomes —Remote
- £40,000 - £50,000 a year
- Full-time
- Salesforce
- Maintenance
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Senior Customer Success Manager (APAC)
LoyaltyLion —Remote
- Remote
- English
- Communication skills
3d
Business Development Manager
Stonebridge Mortgage Solutions Limited —Remote
- Full-time
- Remote
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager
Zenith —Remote
- £70,000 - £80,000 a year
- Remote
- Sales
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme

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customer success manager jobs near remote

Customer Success Consultant - Hospitality

Frontline Performance Group -
Remote

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Job details

Full-time
£43,000 - £45,000 a year
14 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Hospitality
Bachelor's degree
IT
SaaS
Leadership
Communication skills

Full job description

WHO YOU ARE

FPG Customer Success Consultants are exceptional hospitality leaders who have built successful careers creating outstanding guest experiences, developing teams, and driving performance. You may have served in leadership roles such as Front Office Manager, Front Desk Manager, Guest Relations Manager, Rooms Division Manager, or similar positions where coaching people, influencing leaders, and delivering measurable results were central to your success.

You’ve demonstrated your leadership in hospitality, and your executive presence is undeniable. You possess the rare ability to influence at all levels, whether you’re engaging senior leadership, nurturing aspiring managers, or empowering frontline staff. You thrive in a dynamic SaaS environment, where your hospitality expertise is instrumental in helping clients maximize performance and elevate the guest experience. Your presentation and facilitation skills, both in person and virtually, are highly effective, leaving audiences inspired and motivated to take action.

Building and maintaining strong client relationships comes naturally to you. Your critical thinking, empathy, self-awareness, and collaborative mindset make you a trusted partner. You excel at prioritizing competing demands while staying focused on helping hospitality teams achieve measurable results.

If you've built a successful career leading hotel operations, developing people, and inspiring teams to reach their full potential, FPG may be the perfect place to take your experience to the next level. Join a team that's passionate about unlocking potential and elevating performance across the hospitality industry.

WHAT YOU WILL DO
As a Customer Success Consultant at FPG, your role is pivotal in ensuring that each customer embarks on their journey with us successfully. Your responsibilities span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework – the formula for success in the FPG program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success. You will also manage a portfolio of accounts. Here, your primary objective is to ensure the sustained success of The Foundation Framework and client performance. Each client’s incremental revenue performance, coupled with the framework, is the metric by which FPG measures success. As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention. You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience.

HOW YOU WILL DO IT

Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
Drive the implementation and ongoing maintenance of The Foundation Framework
Promote and support the adoption and utilization of the IN-Gauge software platform
Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
Lead quarterly program reviews with key stakeholders
Initiative conversations with internal leadership regarding upsell opportunities
Represent FPG at industry events, conferences, networking functions, and marketing activities to strengthen relationships, enhance brand visibility, and identify new business opportunities.
Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

QUALIFICATIONS

Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment
3 to 5 years of leadership experience within the hospitality industry (such as Front Office, Front Desk, Guest Relations, Rooms Division, or similar hotel operations leadership roles).
Tech savvy with SaaS experience being advantageous
Leadership experience in the hospitality industry highly preferred
Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
Demonstrates executive presence and the ability to influence at all levels
Exhibits a high level of polish and poise in all interactions
Excellent listing skills, curiosity, and resourcefulness
Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
Excellent listing skills, curiosity, and resourcefulness
Proactive and capable of working autonomously
Must show adaptability and flexibility in response to the evolving needs of the business
Fosters collaboration among various departments to advance the company’s shared vision

COMPENSATION

Base Salary 43,000-45,000 GPB + lucrative incentive plan, averaging around 8,400 GPB annually, as well as additional individual and team bonuses

BENEFITS
We offer a full range of benefits to all regular, full-time employees and their qualified dependents as outlined
below:

Pension Scheme
Health Insurance
Term Life Assurance Policy
Annual leave - 25 days
Annual company paid holiday during Christmas week.
All other statutory leave per HMRC
Work from home flexibility
Lucrative Incentive Plan

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Refine Your Search

customer success manager jobs in remote

Customer Success Consultant - Hospitality

Customer Success Manager

Customer Success Manager - Quality

Senior Customer Success Manager

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Customer Success Manager - Full Time

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Senior Manager, Customer Success (Enterprise) - Maternity Cover

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Business Development Manager (New Business)

Client Growth Manager (East of England)

Senior Customer Success Manager (APAC)

Business Development Manager

Business Development Manager

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