Help desk Work, Jobs in Rendlesham, Sfk (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Service Desk Analyst
Care UK —Colchester
4d
Ecologist
M Group —Ipswich
- Annual leave
- Employee assistance programme
IT Technician
MY PHONE UNIVERSE LTD —Ipswich
- £41,700 a year
- Full-time
- Maintenance
- In-person
Quick apply
9d
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Writing skills
- Mentoring
- Communication skills
Scheduler
Dalkia —Ipswich
- Monday to Friday
- Annual leave
- Employee assistance programme
IT Deployment and Project Support Officer
Care UK —Colchester
- Travel
5d
Dental Nurse/Receptionist
Leiston Dental Care —Leiston
- £15 an hour
- Part-time
- English
- Patient care
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Office Cleaning Operative
Eco Green Clean —Leiston
- £13 an hour
- In-person
- Time management
Quick apply
13d
Casual Domestic Assistant
Sodexo —Aldeburgh
- £12.92 an hour
- Hospital
- Employee assistance programme
- Employee discount
Quick apply
5d
Community Host / Leisure Assistant.
Vivify Venues —Ipswich
- £10.85 - £12.71 an hour
- Customer service
- In-person
- School
- Free parking
- Referral programme
Quick apply
Recruitment Consultant - Delivery
Whitehall Resources —Colchester
- £26,500 - £36,500 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Communication skills
- Free parking
- Work from home
Quick apply
FOH Team Member
Boom Battle Bar - Ipswich —Ipswich
- £10.50 an hour
- Part-time
- Bar
- Front desk
Quick apply
Recruitment Delivery Consultant
Whitehall Resources —Colchester
- £26,500 - £36,500 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Woodbridge
- Cash handling
- Employee discount
Parts advisor Apprentice Felixstowe
GTG —Felixstowe
- £8.24 - £12.71 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
10d
Rapid Response Cleaner
ISS Facility Services —Ipswich
- 8 hour shift
- Customer service
- Organisational skills
Hotel - Duty Manager
Premier Inn —Colchester
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
9d
Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Ipswich
- Front desk
- Employee discount

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Application Support Analyst
MultiFreight Limited —Ipswich
Help customers make the best use of our software. Provide application support via telephone, email and Microsoft Teams. A positive, customer-focused attitude.
£27,000 - £30,000 a year
Quick apply
12d
Software Helpdesk Support Analyst
enable.services —Ipswich
As a Software Helpdesk Support Analyst, you will be the first point of contact for customers requiring assistance with their software.
From £24,000 a year
Quick apply

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Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

help desk jobs in rendlesham, sfk

Service Desk Analyst

IT Service Desk Analyst

Ecologist

IT Technician

ICT Senior Service Desk Analyst

Scheduler

IT Deployment and Project Support Officer

Dental Nurse/Receptionist

Office Cleaning Operative

Casual Domestic Assistant

Community Host / Leisure Assistant.

Recruitment Consultant - Delivery

FOH Team Member

Recruitment Delivery Consultant

Cash Desk Volunteer

Parts advisor Apprentice Felixstowe

Rapid Response Cleaner

Hotel - Duty Manager

Telephone and Administration Volunteer (Homestore) - Retail

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