Customer engagement specialist Work, Jobs in Rochester, Ken (with Salaries)

Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Graduate Development Programme
GAP Group —Tilbury
- Full-time
- Sales
- Communication skills
10d
Trainee Luxury Range Cooker Restoration Technician
Eclatz LTD —Royal Tunbridge Wells
- £16.50 an hour
- 8 hour shift
- Maintenance
- In-person
- Mechanical knowledge
Quick apply
Trade Brand Ambassador
CPM UK —Maidstone
- £32,000 a year
- Weekend availability
- Travel
Quick apply
Global Communications Specialist
Westfalia Fruit —Kings Hill
- Full-time
- Hybrid work
- English
- Leadership
Quick apply
Communications Specialist, Improving Patient Information - £60,778 - £68,422 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- From £60,778 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
- Sick pay
8d
Field Sales Executive
Charity Link —Maidstone
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Success Manager - Subscriptions
Thomson Reuters —London
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Organisational skills
Sales Enablement Specialist - EA
Moody's —London
- Sales
- Marketing
- Salesforce
Community Fundraiser
Farleigh Hospice —Chelmsford
- £27,062 - £31,838 a year
- Call to connect
- Customer service
- Administrative experience
- Organisational skills
22h
Sales Director Connected Services
Equans —Bow
- Full-time
- Customer service
- Project management
- Business
- Employee assistance programme
Sales Executive
Charity Link —Sevenoaks
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Specialist, Sales Support and Bid Management PA25SALSSQ1002
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Accounting
Communications Specialist – Strategic Communications
Medicines and Healthcare products Regulatory Agency —London
- Customer service
- Presentation skills
- Travel
8d
Communications Specialist: Business Technology Change Programme
Medicines and Healthcare products Regulatory Agency —London
- Customer service
- Presentation skills
- Travel
4d
Housing Planner
Civic Recruitment Limited —Bromley
- £32.68 an hour
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Project management
Quick apply
9d
Retail Excellence Program Manager
Watchfinder —West Malling
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
8d
Administrator / Office & Business Support Coordinator
Abbey Antiques —Romford
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Flexible schedule
Quick apply
2d
Housing Officer
Civic Recruitment Limited —Sittingbourne
- £25.04 an hour
- Weekend availability
- Hybrid work
- Customer service
- Travel
Quick apply
3d
Legal Administrator
Brachers —Maidstone
- Full-time
- No experience needed
- IT
- Communication skills
11d

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customer engagement specialist jobs near rochester, ken

Customer Engagement Specialist

Wurth UK Ltd -
Erith

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

Customer Engagement Specialist

£35,000-£40,000 DOE

Role Purpose

The Customer Engagement Specialist will play a pivotal role in accelerating customer growth, strengthening retention, and shaping how we engage with medium and large business customers. This is an entrepreneurial, KPI-driven role that requires initiative, creativity, and the confidence to influence the sales and Key Account management teams.

As we expand and evolve our customer management strategy, this role offers genuine progression opportunities and the chance to help define what best-in-class customer engagement looks like for our organisation.

Key Responsibilities

Strategic Customer Growth & Engagement

Promote and support positive customer growth across medium and large customers while supporting new customer acquisition through targeted engagement initiatives.
Work proactively with the sales and KAM workforce to align efforts, strengthen communication, and ensure a unified customer experience across the entire customer journey.
Analyse customer performance data, growth trends, and engagement activity to identify opportunities, risks, and clear actions.

Entrepreneurial Ownership of Customer Programs

Design, implement, and continuously improve customer reward, retention, and loyalty programs.
Increase the use and effectiveness of customer data across all touchpoints, ensuring insights are embedded into commercial decision-making.
Lead communication and roll-out of all customer initiatives, ensuring the field teams are equipped, informed, and motivated to execute.

Sales Territory & CRM Effectiveness

Ensure vacant sales territories receive proactive communication and consistent customer contact.
Strengthen CRM usage across the sales organisation by improving data quality, process adherence, and practical value for end-users.
Support sales operations with territory optimisation, including data cleansing and opportunity mapping.

Customer Insights & Continuous Improvement

Conduct customer satisfaction surveys across all customer clusters in line with ISO requirements, transforming findings into actionable recommendations.
Analyse new, at-risk, and strategically important customers to recommend targeted interventions and safeguard business continuity.
Develop rules and follow-up structures to ensure actions are approved, implemented, and monitored.

Campaign Planning & Lead Development

Identify new potential customers and create tailored campaign strategies, including channel selection, messaging, qualification processes, and sales-force enablement.
Work with teams to ensure every campaign is executed with clarity, purpose, and measurable outcomes.

Reporting & Recommendations

Provide clear, data-backed updates to the Head of Customer Operations, including progress against KPIs, program outcomes, and further recommendations to strengthen customer growth and loyalty.

Required Skills & Qualities

Strong leadership presence with the confidence to influence commercial teams
Demonstrated project management ability
High level of initiative and entrepreneurial thinking
Strong analytical and problem-solving capabilities
Exceptional communication and customer-management skills
Advanced Excel proficiency
Sales and/or marketing background preferred
Highly organised, detail-driven, and comfortable presenting to senior stakeholders

What We Offer

23 days holiday (raising up to 28 with Length of Service)
Pension in line with auto-enrolment
Health Care plan – money towards your dental, optical and treatment therapies!
Employee Assistance Programme
Staff discount on all Wurth products
Career progression

Why This Role Matters

This is a critical role in a pivotal moment for the business. We are building the future of our customer engagement and retention ecosystem, and the Customer Engagement Specialist will stand at the centre of that transformation.

You will not simply manage tasks—you will shape strategy, improve how we work, and unlock new commercial value. This is a unique opportunity to make a mark, grow with the organisation, and influence what the next chapter of customer excellence looks like

Company Overview

Please visit https://wurth.co.uk for more information

Quick apply

Refine Your Search

customer engagement specialist jobs in rochester, ken

Customer Engagement Specialist

Graduate Development Programme

Trainee Luxury Range Cooker Restoration Technician

Trade Brand Ambassador

Global Communications Specialist

Communications Specialist, Improving Patient Information - £60,778 - £68,422 p.a. + benefits

Field Sales Executive

Customer Success Manager - Subscriptions

Sales Enablement Specialist - EA

Community Fundraiser

Sales Director Connected Services

Sales Executive

Specialist, Sales Support and Bid Management PA25SALSSQ1002

Communications Specialist – Strategic Communications

Communications Specialist: Business Technology Change Programme

Housing Planner

Retail Excellence Program Manager

Administrator / Office & Business Support Coordinator

Housing Officer

Legal Administrator

I want to receive the latest job alerts for customer engagement specialist in rochester, ken

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