Director of customer Work, Jobs in Rowley Regis, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
2d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
10d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
4d
Deputy Director for Shared Services & Public Bodies
Department for Energy Security & Net Zero —Birmingham
- £86,000 - £117,800 a year
- Full-time
- ERP systems
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Customer Development Director
Cox Automotive —Stafford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
5d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Client Director
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Communication skills
Partner Fund Client Director
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
RBC Brewin Dolphin - Director, Intermediaries Services and Strategy
Royal Bank of Canada —Birmingham
- Full-time
- Management
- English
- Business development
10d
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
12d
Sales Director – Invoice Finance / Asset Based Lending, Mid Corporate
Lloyds Banking Group —Birmingham
- Full-time
- Hybrid work
- Sales
- Leadership
Interim Head of Services and Transformation
Citizens Advice —Walsall
- £56,550 a year
2d
Customer Service and Directors PA
DAKS Electrical contractors Ltd —Coventry
- £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
1d
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham

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Director of Business Transformation
Faith International Business Development Ltd —Birmingham
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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
2 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer jobs in rowley regis, wmd

Director of Customer Operations

Head of Branch Support

Head of Customer Activation

Head of Sales

Sales Director

Deputy Director for Shared Services & Public Bodies

Area Customer Service & Logistics Director UK&I

Customer Development Director

Service Director

Client Director

Partner Fund Client Director

RBC Brewin Dolphin - Director, Intermediaries Services and Strategy

Hotel Services Director

ICS Sales Director - South

Sales Director – Invoice Finance / Asset Based Lending, Mid Corporate

Interim Head of Services and Transformation

Customer Service and Directors PA

Insurance Client Director - Corporate Risk, Birmingham

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