Contact team delivery manager Work, Jobs in Rushden, Nth (with Salaries)

Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
11d
Amazon Agency Client Account Manager
Unified Retail Services Ltd —Huntingdon
- £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Flexible schedule
Quick apply
11d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3d
Dispenser
Boots —Rushden
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
TRICARE Beneficiary Services Representative - Alconbury, UK
Leidos —Huntingdon
- £31,850 - £49,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Annual leave
Quality Improvement Lead (Adult Social Care)
Care Is Central —Flitwick
- From £39,216 a year
- Full-time
- Management
- English
- Continuous improvement
- Store discount
- Health & wellbeing programme
Quick apply
6d
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person
Custom Glaze —Milton Keynes
- £25,500 - £40,000 a year
- Full-time
- Inventory control
- Computer literacy
- Organisational skills
- Free parking
Quick apply
10d
Facilities & Fleet Administrator
High Voltage Systems & Services —Kettering
- £26,500 - £35,000 a year
- Part-time
- Communication skills
- Office experience
- Free parking
- Flexitime
Quick apply
6d
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
12d
Building & Front of House Manager
Securitas UK —Milton Keynes
- £35,000 - £40,000 a year
- Weekend availability
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
2h
University Access Officer
The Access Project —Corby
- £26,227.50 a year
- Full-time
- Hybrid work
- Salesforce
- University
- Experience working with children
- Annual leave
- Employee assistance programme
Quick apply
13d
Team Leader
HM Courts and Tribunals Service —Milton Keynes
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
11d
Senior Administrative Officer - Bedfordshire - East of England
HM Prison & Probation Service —Bedford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
HMP Bedford - Business Administrator
Ministry of Justice —Bedford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
13d
Senior Employee Relations Manager
Booker Group —Wellingborough
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Employee assistance programme
- Employee discount
Quick apply
12d
Hire Controller
Hiremech —Wellingborough
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
Quick apply
Administrator
British Summer School —Corby
- £691.19 - £774.62 a week
- Weekend availability
- Cash handling
- School
- Annual leave
Business Development Manager
Welcomm Communications Ltd —Market Harborough
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Parcel Delivery Driver - Wellingborough Delivery Office (NN8 1AQ)
Royal Mail Group —Wellingborough
- £13.06 an hour
- Overtime
- Customer service
- Employee discount

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contact team delivery manager jobs near rushden, nth

Contact Team Delivery Manager

Kier Group -
Huntingdon

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Job details

Fixed term contract
11 days ago

Qualifications

Analysis skills
Appointment booking and call handling
Outbound calling
Business coaching
Team motivation leadership
Communication skills

Full job description

We're looking for a Contact Team Delivery Manager to join our IMA OMC team based in Huntingdon.

Location: Huntingdon
Hours: 12 month Fixed Term Contract - 45 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to join the IMA OMC management team, where you'll play a fundamental role in delivering outbound contact and appointment booking services. As Contact Team Delivery Manager, you'll lead the outbound appointment team, ensuring exceptional customer satisfaction and service levels across all metering activities. This role offers the chance to make a real impact on customer experience while developing and coaching a talented team in a dynamic, collaborative environment.

What will you be responsible for?

As a Contact Team Delivery Manager, you'll be working within the IMA OMC team, supporting them in delivering outstanding customer appointment services and achieving operational excellence. Your day to day will include:

Overseeing all customer appointment activities and managing call rates to meet expectations and targets
Leading and coaching the outbound appointment team to maximise efficiency and customer satisfaction
Managing the implementation of new telephony initiatives and self-service processes
Collaborating with Planning and Change teams to deliver the Smart Metering programme and other key projects
Analysing data to drive improvements, achieve KPI targets, and support resource planning

What are we looking for?

This role of Contact Team Delivery Manager is great for you if:

You have a degree or equivalent qualification and strong IT skills, particularly with SAP and Oracle systems
You bring proven experience in service management and operational customer service environments
You have demonstrable coaching skills and the ability to performance manage and motivate teams effectively
You possess excellent communication skills and can think strategically to challenge and improve working practices
You demonstrate strong analytical and problem-solving abilities with experience in short, medium, and long-term planning

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

Apply Now

Refine Your Search

contact team delivery manager jobs in rushden, nth

Contact Team Delivery Manager

Amazon Agency Client Account Manager

Head of Customer Service

Dispenser

TRICARE Beneficiary Services Representative - Alconbury, UK

Quality Improvement Lead (Adult Social Care)

Team Leader

Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person

Facilities & Fleet Administrator

SHE Advisor

Building & Front of House Manager

University Access Officer

Team Leader

Senior Administrative Officer - Bedfordshire - East of England

HMP Bedford - Business Administrator

Senior Employee Relations Manager

Hire Controller

Administrator

Business Development Manager

Parcel Delivery Driver - Wellingborough Delivery Office (NN8 1AQ)

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