Customer success manager Work, Jobs in Saint Ives, Cam (with Salaries)

Customer Service Manager
Trade Mastermind Limited —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
5h
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Channel Development Manager
Evolving Networks Ltd —Peterborough
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
9d
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Internal Account Manager
Gryffindor Ltd —Newmarket
- £30,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
9d
Technical Supervisor
ABAgri —Peterborough
- From £600,000 a year
- Travel
8d
Senior Operational Key Account Manager
DSV —Raunds
- Full-time
- Microsoft Office
- Travel
- Business
- Annual leave
- Employee discount
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
8d
Customer and Trading Manager - Online
Sainsbury's —Bedford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Appointment Setter
AWR Peterborough —Peterborough
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
7d
Branch Manager
Huws Gray Group —Thrapston
- Leadership
- Communication skills
- Employee discount
- Sick pay
Customer and Trading Manager - Convenience
Sainsbury's —Trumpington
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager
OrderYOYO —Cambridge
- £30,000 - £31,000 a year
- Sales
- Restaurant
Quick apply
14d
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
2d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
Quick apply
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Key Account Manager
IQVIA —Cambridge
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Territory Manager
IQVIA —Cambridge
- Sales
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme

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customer success manager jobs near saint ives, cam

Customer Service Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
5 hours ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Customer service
English
SaaS
Communication skills
Time management

Full job description

Customer Service Manager

Location: Peterborough (Full-Time, Office-Based)
Salary: £45,000–£50,000 per annum (dependent on experience)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000 active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:

To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough – the world’s first dedicated university for trades – featuring a 300-person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day delivery of exceptional customer service across the customer journey, from onboarding through to ongoing engagement and retention.

You will lead and develop a customer-focused team, ensuring customers receive outstanding support and achieve maximum value from our programmes. This role is ideal for a hands-on manager who enjoys coaching people, improving processes, and driving customer satisfaction.

Key Responsibilities Customer Service Management

Lead, motivate, and develop the Customer Service team
Ensure a high standard of support across all customer touchpoints
Monitor service levels and maintain customer service standards
Handle escalated customer queries and resolve issues effectively
Drive a customer-first culture throughout the business

Customer Onboarding

Oversee a structured onboarding process for new customers
Ensure customers receive a positive and engaging introduction to our programmes
Monitor onboarding progress and customer engagement

Customer Success & Account Support

Work closely with Customer Account Managers to support customer success
Help customers maximise the value of their membership and programmes
Ensure proactive communication and relationship management

Retention & Customer Engagement

Support customer retention initiatives
Identify customers at risk of disengagement and implement appropriate action plans
Assist in reducing churn and increasing customer satisfaction

Reporting & Performance Management

Track and report on customer service KPIs, including:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer retention rates
Response and resolution times
Use data and feedback to identify areas for improvement

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance teams
Provide customer feedback and insights to support business improvements
Act as a voice of the customer across the organisation

About You

Proven experience in a Customer Service Manager, Customer Success Manager, or similar leadership role
Strong passion for delivering outstanding customer experiences
Experience managing and developing customer service teams
Excellent communication and problem-solving skills
Strong organisational and time management abilities
Comfortable working in a fast-paced, entrepreneurial environment
Experience within education, coaching, training, SaaS, or subscription-based businesses is desirable

What We Offer

Competitive salary of £45,000–£50,000 per annum (dependent on experience)
Career progression opportunities within a rapidly growing business
Ongoing leadership and professional development
A dynamic and entrepreneurial working environment
The opportunity to make a genuine impact on customers and business growth
Company equipment provided
Tailored training and development
Regular company and team events
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised and fast-growing brand
Help transform the lives and businesses of thousands of trade entrepreneurs
Be part of a company scaling rapidly towards £25M+ revenue
Join an ambitious, high-performance team with significant growth opportunities
Do meaningful work that creates real results for business owners across the UK

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in saint ives, cam

Customer Service Manager

Customer Success Manager

Channel Development Manager

Customer Account Manager - Huntingdon

Internal Account Manager

Technical Supervisor

Senior Operational Key Account Manager

Associate Business Development Manager

Customer and Trading Manager - Online

Appointment Setter

Branch Manager

Customer and Trading Manager - Convenience

Account Manager

Business Development Manager

Programme Manager

Customer Care Coordinator

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Client Service Advisor

Key Account Manager

Territory Manager

I want to receive the latest job alerts for customer success manager in saint ives, cam

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