Service delivery lead Work, Jobs in Sandon, Sts (with Salaries)

Planning and Dispatch Coordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
8d
Nursery Deputy Area Manager
Mumbles Day Nursery —Stone
- £14 - £17 an hour
- Full-time
- English
- Continuous improvement
- Recruiting
Quick apply
Deputy Director of Operational Estates and Capital Delivery
Midlands Partnership University NHS Foundation Trust —Stafford
- £94,356 - £108,814 a year
- Full-time
Operations Manager
Sodexo —Stafford
- Hospitality
- Continuous improvement
- Food service experience
- Employee assistance programme
Quick apply
2d
Manufacturing Manager
Chroma Engineering —Stone
- £60,000 - £80,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
10d
SEND Commissioning Officer
Staffordshire County Council —Stafford
- £45,091 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
8d
Assistant Store Manager
Mountain Warehouse —Trentham
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
E-Commerce, Wholesale & Operations General Manager (Future 3PL Expansion Lead)
Faces —Stafford
- From £50,000 a year
- Full-time
- Business development
- In-person
- Negotiation
Quick apply
1d
Manufacturing Team Member
GE Vernova —Stafford
- Full-time
- Continuous improvement
- Quality control
- In-person
Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Stafford
- Full-time
- Sales
- In-person
- Hand tools
- Employee discount
Quick apply
Service Delivery Lead
Home Office —Stoke-on-Trent
- £62,732 - £69,006 a year
- Part-time
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
8d
Service Coordinator - Supported Living
Care at Home —Stafford
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
Quick apply
12d
One Wolves Employment Co-ordinator
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
9d
Warehouse Operative - Evenings
Evri —Stafford
- £12.71 an hour
- Part-time
- Annual leave
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
10d
Site Security Manager
Securitas UK —Radway Green
- £16.48 an hour
- Full-time
- Budgeting
- Training & development
- Leadership
- Employee discount
Quick apply
2d
Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Operations Manager
DX Group —Stafford
- Customer service
- Team management
- Leadership
- Employee assistance programme
Education Centre Manager
Explore Learning —Wolverhampton
- £31,250 - £33,750 a year
- Full-time
- Sales
- Maths
- Experience working with children
- Employee discount
- Referral programme
Continuous Improvement Practitioner
Culina Logistics —Stafford
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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service delivery lead jobs near sandon, sts

Planning and Dispatch Coordinator

JLA -
Stafford

Quick apply

Job details

Permanent | Full-time
£25,272 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
Logistics
Internal department liaison
English
Appointment booking and call handling
Computer skills
Management reporting
Customer interaction
Dispatch experience
Communication skills
Time management
Rota coordination

Full job description

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also

work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

Call/ Email Handling
Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective
Making outbound communication to customers to plan works in with them
Managing emails in a timely and effective manner
Works in Progress Activity
Reviews, actions and updates the business on the progress of customer works, including:
Ensuring all jobs to be planned/allocated are progressed within SLA
Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed.
Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management:

Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively with regional leads to plan month ahead and previous performance
KPI reporting to service delivery management and regional leads to show performance

Criteria

Knowledge and Skills (what you know and what you can do)

Level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge
Experience working in a Fire business
Commercial knowledge/understanding

Experience (what you have done)

Experience of working in a customer facing role
Experience planning/scheduling works in a fast-paced environment
Experience of working in time critical roles and the ability to multitask
Experience planning/dispatching in Fire business

Personal qualities (the way you think and act)

Excellent communication skills
Good attention to detail to multitask and self-prioritise
Good time management skills
Ability to interact with other departments and regions within JLA
Strong problem-solving skills

Pay: £25,272.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery lead jobs in sandon, sts

Planning and Dispatch Coordinator

Nursery Deputy Area Manager

Deputy Director of Operational Estates and Capital Delivery

Operations Manager

Manufacturing Manager

SEND Commissioning Officer

Assistant Store Manager

E-Commerce, Wholesale & Operations General Manager (Future 3PL Expansion Lead)

Manufacturing Team Member

Centre Manager