Support technician Work, Jobs in Sands, Bkm (with Salaries)

Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Sterile Services Technician
Circle Health Group —High Wycombe
- Up to £25,200 a year
- Full-time
- Hospital
- Assembly
- Travel
- Employee discount
- Flexible schedule
Air Conditioning Installation Apprentice (Level 3)
SFE Services Ltd —High Wycombe
- From £8 an hour
- Full-time
- Maintenance
- Construction experience
Quick apply
3d
Assembly Technician
Hewland Engineering —Maidenhead
- £30,000 - £37,500 a year
- Weekend availability
- Schematics
- Computer literacy
- Maintenance
- Sick pay
Quick apply
Junior Assembly Technician
Hewland Engineering —Maidenhead
- From £26,500 a year
- Weekend availability
- Schematics
- Computer literacy
- Continuous improvement
- Sick pay
Quick apply
Maintenance Technician
Serco Plc —High Wycombe
- £160 a week
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance programme
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
IT Support Technician
Techex —Bracknell
- Full-time
- Microsoft Outlook
- Computer networking
- In-person
- Work from home
Quick apply
13d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Mobile Vehicle Technician - High Wycombe
RAC —High Wycombe
- Up to £52,000 a year
- Overtime
- In-person
- Automotive diagnostics
- Flexible schedule
Sensetech Systems - Apprentice Fire and Security Engineer
Apprenticeships at Skills for Security —Watford
- Maintenance
Quick apply
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Case Maintenance Technician Nightshift - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,115.80 a year
- Full-time
- Customer service
- Computer literacy
- Merchandising
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
Fire Stopping Specialist
SettleParadigm —High Wycombe
- £44,664 a year
- Monday to Friday
- Customer service
- Maintenance
- Communication skills
- Free parking
Quick apply
Assistant Technician
University of Reading —Reading
- £24,685 a year
- Full-time
- Computer literacy
- Laboratory experience
- Warehouse experience
Deburring/Finisher Technician
Hewland Engineering —Maidenhead
- From £13.70 an hour
- Full-time
- Customer service
- Quality control
- Communication skills
- Sick pay
Quick apply
3d

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Customer Experience Coordinator

Hypnos Beds -
Princes Risborough

Quick apply

Job details

Permanent | Full-time
£26,032.50 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Bilingual
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Internal department liaison
English
Complaint handling
Appointment booking and call handling
Data entry
Customer interaction
Stock replenishment
Phone etiquette
Communication skills

Full job description

Purpose of the Role/Role Overview:

· To ensure all orders received are input onto Hypnos bespoke order system within agreed SLA’S accurately and efficiently whilst managing customer expectations and queries to a high standard.

· To provide a first point of contact for all customers by answering any questions and queries over the phone or by email in a professional and timely manner. To provide support and comprehensive product and service information whilst building first class relationships with customer base. Exceeding customer expectations showing that we are customer obsessed.

· To provide weekend, holiday and sickness cover for the showroom as and when required on a rota basis. This is usually no more than one Saturday in four.

General Duties/Key Responsibilities:

· Working to agreed set timescales and SLA’s

· Responding as appropriate to any queries, cancellation and amendments requests made by retailers and/or their representatives

· Investigating and actioning any credit queries in liaison with the Finance Department.

· Update retailer portals where necessary

· Requesting and updating special codes for bespoke products

· Answering and resolving customer enquiries over the phone or by email

· Taking ownership of complaints and following company procedure to ensure complaint is resolved in a timely manner

· Recognising customer contact trends and flagging any repeated quality/service issues

· Resolving customer queries the first time they are raised, liaising with other departments to ensure resolution

· Booking technician visits as and when required

· Ordering spare parts as and when required

· Proactively informing customers of any issues relating to their orders

Showroom

· Ensuring the showroom is tidy, clean, inviting, and shows the beds off to their very best at all times.

· Supporting consumers in selecting the best bed for their own specific requirements using excellent listening skills combined with broad product knowledge and strong communication skills.

· Responding to all consumers enquires received via the Hypnos website in a timely manner, calling on the knowledge of other departments if and when required.

· Taking calls from end consumers and helping and guiding them through their bed purchase.

· Posting out brochures to consumers as and when requested

Monitoring and replenishing pillow and accessory stock.

· Updating and replenishing display models as and when required.

Job Types: Full-time, Permanent

Pay: £26,032.50 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme

Experience:

Customer Service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in sands, bkm

Customer Experience Coordinator

Sterile Services Technician

Air Conditioning Installation Apprentice (Level 3)

Assembly Technician

Junior Assembly Technician

Maintenance Technician

Case Maintenance Team Leader - High Wycombe / Reading / Slough

IT Field Support Technician - T2 / Second Line

Operations and Sales Coordinator

IT Support Technician

Quality Assurance Specialist

Mobile Vehicle Technician - High Wycombe

Sensetech Systems - Apprentice Fire and Security Engineer

Data Centre Technician , Data Centre Operations

Case Maintenance Technician Nightshift - High Wycombe / Reading / Slough

Data Center Technician , Operations, IT, & Support Engineering

IT Support Technician

Fire Stopping Specialist

Assistant Technician

Deburring/Finisher Technician

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