2nd line Work, Jobs in Scotland (with Salaries)

Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Document Controller
Scottish Power —High Blantyre
- From £34,040 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
3d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
- Analytics
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
EUC Engineer
Scottish Leather Group —Bridge of Weir
- £0.01 a year
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d
Programme Test Manager
Aegon —Edinburgh
- £52,720 - £79,080 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Financial services
4d
Data Centre Technician
Line Management Group Ltd —Edinburgh
- £26,000 - £33,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d
Programme Test Manager
Aegon UK —Edinburgh
- £52,720 - £79,080 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Financial services
4d

I want to receive the latest job alerts for 2nd line in scotland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Engineer-2nd Line

Redsquid Communications -
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

2nd line jobs in scotland

Technical Engineer-2nd Line

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst - Edinburgh

Document Controller

Technical Analyst

Technical Analyst

IT Field Engineer - Scotland

EUC Engineer

Apprentice Support Desk Analyst

Programme Test Manager

Data Centre Technician

Programme Test Manager

I want to receive the latest job alerts for 2nd line in scotland

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected