Of information technology Work, Jobs in Scotland (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
14d
IT Desktop Support - Healthcare - Edinburgh
Dexcom —Edinburgh
- Full-time
- Continuous improvement
- Travel
- Organisational skills
12d
BI Analyst & IT Support
Gordon Timber —Nairn
- Full-time
- Analysis skills
- IT
- In-person
- Life insurance
- Referral programme
Quick apply
4d
IT Application Development Analyst
Aberdeenshire Council —Aberdeen
- £41,708 - £44,072 a year
- Azure
- APIs
14d
IT Systems & Hardware Support Administrator
Stirling Animation Studios —Stirling
- Weekend availability
- Hybrid work
- Assembly
- Computer networking
- Linux
Quick apply
14d
IT Support Engineer
Eurolaser technologies —Dundee
- £2,000 - £2,500 a month
- Weekend availability
- Computer Science
- Customer service
- Windows
Quick apply
5d
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
- Azure
- AWS
- IT
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
IT Relationship Management, Manager
Celanese International Corporation —Dumfries
- Full-time
- Computer Science
- Engineering
- ERP systems
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
Digital Transformation Assistant – IT
Hall Morrice LLP —Aberdeen
- £1 - £2 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
8d
IT Apprentice Engineer
RM Education Limited —Bellshill
- Hybrid work
- IT
- Annual leave
IT Assistant
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Nigg
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
Junior IT Engineer
QinetiQ —Isle Of Benbecula
- £37,575 - £41,750 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Technical Support Assistant (2 Posts Incl 1 Temp) - REQ06098
North Lanarkshire Council —Motherwell
- £31,541 - £34,307 a year
- Temporary
- Communication skills
- Annual leave
14d
252800 Junior IT Support Engineer
NHS Scotland —Dumfries
- £29,103 - £31,409 a year
- Call to connect
- Communication skills
- Free parking
4d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
IT System Analyst
Thistle Seafoods —Uddingston
- Microsoft Excel
- ERP systems
- Maintenance
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
13d

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

of information technology jobs in scotland

IT Service Desk Analyst - Edinburgh

IT Support Technician

IT Desktop Support - Healthcare - Edinburgh

BI Analyst & IT Support

IT Application Development Analyst

IT Systems & Hardware Support Administrator

IT Support Engineer

IT Support Technician

Technical Support Engineer

IT Relationship Management, Manager

IT Support Engineer

Digital Transformation Assistant – IT

IT Apprentice Engineer

IT Assistant

Junior IT Engineer

Technical Support Assistant (2 Posts Incl 1 Temp) - REQ06098

252800 Junior IT Support Engineer

IT Support Services Technician

IT System Analyst

Technical Support Analyst

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