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- Continuous improvement
- Annual leave
- Flexible schedule
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Quality and Process Improvement Specialist

The Electoral Commission -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£40,031 - £42,033 a year
5 days ago

Benefits

Annual leave
Company pension
Flexible schedule

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
Business analysis
Visio
Quality management
Analysis skills
Presentation skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Data analytics
Management reporting
Multidisciplinary collaboration
Cross-functional collaboration
Communication skills
Cross-functional communication
Stakeholder management

Full job description

Details

Reference number

477970

Salary

£40,031 - £42,033

Working from home allowance

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Other

Band C

Contract type

Permanent

Business area

TEC - Planning and performance

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Belfast, Cardiff, Edinburgh

About the job

Job summary

About the Electoral Commission

The Electoral Commission is the UKs independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.

As we continue to deliver our five-year Corporate Plan, the Commission is building on a period of growth and change, expanding our workforce and modernising how we deliver our services to better support the needs of a changing democracy. As our organisation develops and adapts to meet future challenges, this post will play a vital part in supporting that progress and helping ensure we remain responsive to the democratic needs of voters, campaigners, parties and electoral administrators across the UK.

About the team

The Process Improvement and Quality Assurance team supports the Commission in developing efficient, effective and customer-focused ways of working. The team works collaboratively with colleagues across all directorates to improve processes, strengthen quality assurance arrangements and embed a culture of continuous improvement.

This is a supportive and forward-looking team that combines analytical thinking, collaboration and practical problem-solving. You will have the opportunity to work with a wide range of stakeholders across the organisation, gaining valuable exposure to different business areas while contributing to projects that make a tangible difference.

Job description

About the role

The Quality & Process Improvement Specialist will play a key role in supporting the Commission's continuous improvement journey. Working within the Corporate Services Directorate, you will partner with teams across the organisation to understand how work is delivered, identify opportunities for improvement, and help implement practical solutions that enhance quality, efficiency and customer experience.

You'll use process improvement methodologies, data analysis and stakeholder engagement skills to help teams review and optimise their processes. From facilitating process mapping workshops to supporting business improvement projects, you'll help ensure that decisions are informed by evidence and focused on delivering positive outcomes.

Key responsibilities include:

Leading process improvement initiatives to enhance organisational efficiency, effectiveness and service delivery.
Facilitating process mapping workshops and supporting teams to identify and implement improvements.
Providing business analysis expertise to support organisational projects and transformation activities.
Using data and insight to identify trends, evaluate performance and inform decision-making.
Engaging and influencing stakeholders to support continuous improvement and organisational change.
Developing reporting and management information to measure outcomes and support improvement activities.
Promoting continuous improvement best practice across the Commission.

Person specification

Who were looking for

We're looking for an experienced improvement professional who enjoys analysing complex problems, influencing stakeholders and delivering meaningful organisational change.

You will be comfortable working independently, engaging with stakeholders at all levels and using evidence-based recommendations to drive improvements. You'll bring strong analytical capability, a collaborative approach and the confidence to challenge existing ways of working constructively.

You will have:

Experience leading cross-functional process improvement initiatives.
Experience building or maintaining quality management systems.
Experience using data and insight to inform recommendations and influence decision-making.
Experience facilitating process mapping workshops and identifying improvement opportunities.
Experience influencing and engaging stakeholders across a range of business functions.
Strong analytical and problem-solving skills.
Excellent communication and facilitation skills.
The ability to manage multiple priorities and deliver outcomes independently.
Experience using process mapping methodologies and tools such as BPMN and Microsoft Visio.

A degree or equivalent professional experience is essential. A Lean Six Sigma Black Belt qualification, or equivalent continuous improvement qualification, would be advantageous.

Benefits

Alongside your salary of £40,031, The Electoral Commission contributes £11,596 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Why work for us?

This is a unique opportunity to join a newly established Process Improvement and Quality Assurance team at an exciting stage of its development. You'll play an important role in helping to establish and embed continuous improvement practices across the Commission, supporting colleagues to deliver more efficient, effective and consistent ways of working.

You'll have the opportunity to work across a variety of teams and projects, building strong stakeholder relationships and helping to shape how the team develops and delivers its services in the future. It's an excellent role for someone who enjoys collaborating with others, solving problems and making a visible impact within a growing function.

The Office:

Our offices provide welcoming, collaborative spaces where colleagues can connect, share ideas and work together across teams. Whether based in London, Belfast, Cardiff, Edinburgh, you will be part of a supportive working environment that balances the benefits of in-person collaboration with the flexibility of hybrid working.

For colleagues who are not based within reasonable travelling distance of one of our office locations, this role can also be undertaken on a fully remote basis within the UK

The Benefits:

We offer a strong total reward package, including:

- Flexible working and hybrid model for office-based staff, with a minimum of 40% of working time spent in the office
- Flexi-time scheme, allowing flexible hours with the option to accrue and take flexi leave
- 28 rising to 30 days annual leave + bank holidays
- Civil Service pension scheme (28.97% employer contribution)
- Performance-related pay

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply

We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.

When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information:

Do not include:

Your name, address, phone number, email or other contact details
Your date of birth or age
Gender, ethnicity, nationality or other personal identifiers
A photo of yourself
Remove educational dates as these are a clear indication of your age
There is no requirement to include your primary education details.

Do include:

Your employment history including employers and dates of employment
Explanation for gaps in your history
Your duties, responsibilities and achievements

If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.

Supporting disabled applicants

The Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.

There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.

If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.

Key dates

Application deadline: Monday 14th September (23:59)
Interviews (1st stage): Week commencing 28th September
Interviews (2nd stage): Week commencing TBC
Anticipated start date: TBC

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Talent Acquisition Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Raising a Concern About the Recruitment Process

At the Electoral Commission, we are committed to delivering fair, inclusive, and transparent recruitment. Our recruitment practices are guided by Civil Service values and comply with the Equality Act 2010 and other relevant legislation.

If you have concerns about the way a recruitment process has been conducted, we encourage you to raise them with us.

How to Make a Complaint

If you are dissatisfied with any aspect of our recruitment process, you can contact us directly by email:

[email protected]

Please include the following information:

The job title or reference number

A clear explanation of your concern

Any relevant supporting information

Your preferred contact details

We aim to respond to all complaints within two working days.

Our Commitment

All complaints are treated seriously and in confidence. They are handled in line with our Recruitment Policy and the relevant provisions of the Equality Act 2010, Employment Rights Act 1996, and the Data Protection Act 2018.

If you require this information in an alternative format, or need additional support, please contact us at [email protected]

https://ce1002li.webitrent.com/ce1002li_webrecruitment/wrd/run/ETREC179GF.open?WVID=933737003x

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Explore jobs in more locations

Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information