3rd line support Work, Jobs in Scunthorpe Dn17 (with Salaries)

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
Production Area Manager
Tayto Group Limited —Scunthorpe
- £41,000 a year
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Free parking
- Employee assistance programme
Quick apply
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Travel
Quick apply
4d
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
Attendance Support Officer
De Aston School —Market Rasen
- £14.59 - £16.08 an hour
- Part-time
- Administrative experience
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
4d
PSTN and Broadband Line Audit
Civic Recruitment Limited —Lincoln
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- IT
Quick apply
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Neighbourhood Support Officer x 2 posts (CDC)
Doncaster City Council —Doncaster
- £26,403 - £27,255 a year
- Full-time
- Communication skills
- Employee discount
Estates Administrator
Doncaster City Council —Doncaster
- £26,644 a year
- Full-time
- Administrative experience
- Communication skills
- School
- Free parking
Reablement Officer (CDC)
Doncaster City Council —Doncaster
- £25,584 a year
- Part-time
- English
- Care plans
- Employee discount
11d
HUSU Champions
Hull University Students' Union —Kingston upon Hull
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Supervising experience
- Store discount
Quick apply
5d
Building Maintenance Engineer
Home Bargains —Doncaster
- £44,311.54 - £44,331.54 a year
- 12 hour shift
- Welding
- Mechanical knowledge
- Store discount
- Annual leave
Quick apply
9d
Database Engineer (SQL / MySQL)
Giacom —Hessle
- £40,000 - £45,000 a year
- Azure
- SQL
- AWS
- Annual leave
Quick apply

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Network Operations Engineer
TIEVA —Leeds
Profit share bonus scheme (non-sales, subject to T&C’s). Communicate planned maintenance windows and anticipated service impact to customers and stakeholders.
£45,000 - £55,000 a year
Quick apply
Project Engineer
SEDAMYL UK LTD —Selby
Ownership of the full project lifecycle from design to project delivery, training and handover (applications to enforced authorities, project design pack,…
Quick apply

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1st Line Support Engineer – Layer8

Spencer Group -
Kingston upon Hull

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Job details

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Job Description

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Requirements and Qualifications

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Apply Now

Refine Your Search

3rd line support jobs in scunthorpe dn17

1st Line Support Engineer – Layer8

1st Line Support Technician

Production Area Manager

Senior Service Desk Engineer (3rd Line / with Field)

1st Line Support Engineer

Attendance Support Officer

PSTN and Broadband Line Audit

IT Support Analyst -2nd Line

Neighbourhood Support Officer x 2 posts (CDC)

Estates Administrator

Reablement Officer (CDC)

HUSU Champions

Building Maintenance Engineer

Database Engineer (SQL / MySQL)

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