Help desk Work, Jobs in Seaton, Nth (with Salaries)

Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Morning and Afternoon Shift Receptionist
Pearl hotel —Peterborough
- £25,500 - £30,000 a year
- Full-time
- Hotel
- Front desk
- In-person
- Free parking
Quick apply
5d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Marketing Executive
4Sure Solutions Ltd —Corby
- £28,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Time management
Quick apply
Unpack Operative – Inputs (PM Shift)
Morgan Advanced Materials —Corby
- Full-time
- Warehouse experience
7d
Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)
Greatwell Homes —Wellingborough
- £30,387 a year
- Full-time
- Analysis skills
- Conflict management
- Financial services
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Leicester
- Overtime
- Remote
- Customer service
- English
- Hotel
6d
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
- Continuous improvement
- Quality control
Medical Receptionist
Fosse Family Practice —Leicester
- From £12.71 an hour
- Part-time
- Inventory control
- GP surgery experience
- Microsoft Office
Quick apply
Market Insight & Project Coordinator
Charis Grants Ltd —Peterborough
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
- Free parking
- Life insurance
Quick apply
Marketing & Content Creator
Fitkit UK Ltd —Northampton
- £27,000 - £30,000 a year
- Full-time
- Social media management
- Travel
- In-person
Quick apply
8d
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
Team Leader
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Security Operator
Travis Perkins —Northampton
- Part-time
- Computer literacy
- Continuous improvement
- Analytics
IT Solutions Presales Engineer
HBP Group —Peterborough
- £43,000 - £48,000 a year
- Full-time
- Azure
- Customer service
- Presentation skills
Quick apply
Principal Recruitment Consultant - Education
Operam Education Group —Park
- £28,500 - £37,000 a year
- Temporary
- Sales
- Business development
- Recruiting
- Annual leave
- Sick pay
Quick apply
Recreation Aid
U.S. Air Forces, Europe —Alconbury
- £15 an hour
- Weekend availability
- No experience needed
- Travel
- In-person
Collection and Delivery Driver - 3.5 Tonne
DPD Group UK —Raunds
- £13.00 - £14.56 an hour
- Full-time
- Customer service
- Employee discount
Quick apply

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Service Desk Co-ordinator

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

Incident queue management
Ticket management
Dispatching
Ticket management systems
Customer support
Customer interaction
Dispatch experience
Help desk

Full job description

Microbyte is looking for someone who genuinely cares about tickets landing with the right person at the right time. Someone who hates seeing a request go quiet, and who takes real pride in a service desk that flows. Someone who knows that a well-run queue is never luck, it is the result of somebody paying close attention.

This role sits in the engine room of our service desk, with real responsibility for how work flows through it. You may have come up through a service desk yourself and found you had a knack for organising the work around you, or you may have experience in a coordination or dispatch role. Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.

Are you the kind of person who spots a ticket going stale and cannot leave it alone?
Do you enjoy working alongside engineers, understanding their workloads and helping them prioritise?
Have you been looking for a role where your organisation and judgement directly shape the customer experience?

This is a role with real day-to-day responsibility. You will drive the dispatch process alongside the team, keep queues healthy, and make sure every ticket sits with the engineer best placed to resolve it. You will be a familiar, trusted voice for clients wanting updates, and a steady hand for the engineers around you.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Manage ticket dispatch alongside the wider service desk team, aligning the right tickets to the right engineers based on skill set, workload and urgency
Carry out 72 hour checks to catch stale tickets, chasing updates and moving them forward before clients need to ask
Run regular case rundowns with engineers, reviewing their ticket lists to help them prioritise and keep workloads balanced
Handle customer queries on ticket progress with clear, honest and timely updates
Monitor queues throughout the day, spotting bottlenecks early and rebalancing work where needed
Escalate risks, ageing tickets and capacity concerns to leadership before they become problems
Identify recurring patterns in ticket flow and feed improvements back into how the desk operates
Keep dispatch and scheduling information accurate in our ticketing system so the whole team can trust it

Required Experience / Skills

A genuinely positive outlook, able to stay optimistic and constructive in a busy, reactive environment
Experience on an IT service desk (1st or 2nd line), in a service coordination or dispatch role, or ideally a blend of both
Enough technical understanding to read a ticket and judge its urgency, complexity and best owner
Highly organised and methodical – you can remain composed when the helpdesk gets busy
A confident, friendly communicator with clients and engineers alike
A natural sense of ownership, comfortable chasing, nudging and following through until things are done
Familiarity with PSA or ticketing systems is an advantage

Desirable

Experience in an MSP environment
Exposure to SLAs, triage processes or engineer scheduling

Location and Salary

Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30. Salary: £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

help desk jobs in seaton, nth

Service Desk Co-ordinator

Help Desk Engineer

Morning and Afternoon Shift Receptionist

Coalition Support Service Desk Technician

Marketing Executive

Unpack Operative – Inputs (PM Shift)

Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)

Sales Development Manager - Desk Based, Based anywhere in the UK

Quality Engineer

Medical Receptionist

Market Insight & Project Coordinator

Marketing & Content Creator

T Desk Assistant

Team Leader

Group Junior Network Engineer

Security Operator

IT Solutions Presales Engineer

Principal Recruitment Consultant - Education

Recreation Aid

Collection and Delivery Driver - 3.5 Tonne

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