Helpdesk Work, Jobs in Seaton Delaval, Nbl (with Salaries)

IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
4d
Sage Support Technician (Entry Level)
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
- Communication skills
6d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
5d
VoIP & Network Infrastructure Engineer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
2d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Life insurance
Quick apply
13d
Administrator
Branta Consulting Limited —Gateshead
- £24,420 - £25,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
Quick apply
Tier III Support Technician
Elfab Limited —North Shields
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
11d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Service Design Lead
Durham County Council —Durham
- £40,777 - £45,091 a year
- Temporary
- Hybrid work
- No degree
- Communication skills
- Annual leave
5d
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d

Discover related jobs

Based on your search for helpdesk jobs.

IT Support & Projects Technician
MB&G Insurance —Wallsend
2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work.
£30,000 - £35,000 a year
Quick apply
4d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
Desktop Technician will provide day to day local\\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to…
Quick apply
5d

I want to receive the latest job alerts for helpdesk in seaton delaval, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support & Projects Technician

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Free parking
Additional leave
On-site gym
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Incident management
Stakeholder collaboration
Software deployment
Stakeholder liaison
Ticket management
Project coordination
Microsoft Exchange
Windows
User account management
Change management
Computer hardware
Technical support incident logging
SharePoint
Technical writing
ServiceNow
IP networking
IT incident logging
Application support
Incident log maintenance
Communication skills
Active Directory
Intune

Full job description

Job Summary

We are seeking a dynamic and proactive IT Support & Projects Technician to join our team. In this role, you will will combine day-to-day support with active involvement in technology projects, system enhancements, and implementation work. This role helps maintain reliable and secure IT services while also contributing to change initiatives, process improvements, and the successful rollout of new tools and systems across the organisation.

This position provides first- and second-line technical support, troubleshoots hardware and software issues, manages user accounts and devices, and assists with the planning and delivery of IT projects, system upgrades, deployments, and infrastructure improvements. The role works closely with internal teams, outsourced IT providers, and stakeholders to ensure services remain dependable and that technology changes are implemented smoothly.

Responsibilities

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, network, account, and device issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Support project delivery by assisting with system improvements, testing, and rollouts
Assist with the setup, configuration, deployment, and implementation of business applications, user accounts, devices, and system upgrades
Contribute to project planning, requirements gathering, infrastructure improvements, and change activities for technology initiatives
Deliver small-scale technology enhancements and process improvements alongside the support function
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, support procedures, and project activities
Identify recurring issues and recommend improvements to systems, processes, and user experience

Skills

2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work
Strong troubleshooting and problem-solving skills, with the ability to balance operational support and project tasks effectively
Experience with helpdesk or ticketing systems and familiarity with ITIL processes, ideally alongside project coordination or change activities
Working knowledge of Windows environments and common business applications
Experience supporting users in a business environment and contributing to technology changes, improvements, or rollouts
Ability to work collaboratively with internal teams, third-party providers, and project stakeholders
Experience supporting cloud-based environments (e.g. Microsoft Azure) and understanding of implementation considerations
Strong communication skills, with the ability to explain technical issues and project updates to non-technical users

Tech skills

Microsoft 365 suite - including Exchange, Teams, SharePoint, and related collaboration tools
Active Directory/Entra ID
Windows operating systems (desktop/laptop support)
Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)
Endpoint/device management tools (e.g. Intune) and support for technology rollouts
Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management) and basic project/change documentation

Join us as an IT Support & Projects Technician if you’re passionate about technology solutions that empower users and streamline operations. Bring your technical expertise and enthusiasm for learning to a role where every day presents new challenges—and opportunities—to make a real impact!

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in seaton delaval, nbl

IT Support & Projects Technician

Sage Support Technician (Entry Level)

Desktop Support Engineer - New Castle - Temp

VoIP & Network Infrastructure Engineer

Technical and Support Officers

IT Support Specialist

Admin Assistant

Administrator

Tier III Support Technician

Reception Helpdesk Assistant

IT Apprentice

Junior Salesforce Developer

Service Design Lead

Dynamics NAV / Business Central Support Consultant

Discover related jobs

I want to receive the latest job alerts for helpdesk in seaton delaval, nbl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected