Online operations assistant Work, Jobs in Selly Oak, Wmd (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Auctioneer
BCA —Birmingham
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Business development
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Assistant
E-Smart Commerce Ltd —Birmingham
- £24,420.00 - £30,796.80 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Guest Services Assistant - Zero Hours
The Belfry Hotel & Resort —Sutton Coldfield
- £12.71 - £13.17 an hour
- Weekend availability
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Guest Services Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.17 an hour
- Part-time
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Food & Beverage Assistant - NEC - Birmingham
Levy —Birmingham
- £28,387 a year
- Full-time
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Sales Assistant (Part-Time)
Pandora Jewelry —Solihull
- £13.25 an hour
- Full-time
- Sales
- Employee discount
9d
Retail Assistant - Online Picker
Iceland —Halesowen
- £11.60 - £12.71 an hour
- Part-time
Team Member
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
Assistant Manager
The Old Station Nursery - Rubery —Birmingham
- £16 an hour
- Full-time
- Leadership
- Employee discount
- Referral programme
Quick apply
3d
Assistant Nursery Manager - £1000 Welcome Perk
The Old Station Nursery - Wylde Green —Sutton Coldfield
- £32,760 a year
- Full-time
- Leadership
- Employee discount
- Referral programme
Quick apply
General Assistant
Holroyd Howe —Bromsgrove
- Up to £12.71 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
11d
Warehouse Assistant & Driver
TF Solutions —Birmingham
- Full-time
- Employee assistance programme
- Employee discount
Assistant Meeting & Events Operations Manager
The Belfry —Sutton Coldfield
- £35,500 - £37,606 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Medical Receptionist (Bank Receptionist Role)
Downsfield Medical Centre —Sheldon
- From £12.71 an hour
- Temporary
- Customer service
- GP surgery experience
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter)
Birmingham Museums Trust —Birmingham
- £27,597.00 - £27,597.76 a year
- Full-time
- Bar
- Sales
- Organisational skills
5d
Holidays Operation Assistant
National Trust —Droitwich
- £12.75 an hour
- Holidays
- Free parking
- Employee assistance programme
13d
Retreat Centre Assistant Manager
Purley Chase Centre —Atherstone
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
11d

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Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

online operations assistant jobs in selly oak, wmd

Online Operations Assistant

Sales Assistant - UNIQLO Bullring

Client Service & Operations Assistant

Auctioneer

Customer Service Assistant

Guest Services Assistant - Zero Hours

Guest Services Assistant - Zero Hours

Food & Beverage Assistant - NEC - Birmingham

Sales Assistant (Part-Time)

Retail Assistant - Online Picker

Team Member

Assistant Manager

Assistant Nursery Manager - £1000 Welcome Perk

General Assistant

Warehouse Assistant & Driver

Assistant Meeting & Events Operations Manager

Medical Receptionist (Bank Receptionist Role)

Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter)

Holidays Operation Assistant

Retreat Centre Assistant Manager

I want to receive the latest job alerts for online operations assistant in selly oak, wmd

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