Work from home Work, Jobs in Sheepscar, Dur (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Complaints Service Adviser
Northumbria Police —Newcastle upon Tyne
- £30,276 - £32,613 a year
- Full-time
- Remote
- Microsoft Word
- Writing skills
- No experience needed
- Work from home
- Employee discount
1d
Clothing Bank Coordinator
Lakeland Textiles —Newcastle upon Tyne
- £1,500 - £3,500 a month
- Part-time
- Remote
- Microsoft Word
- Sales
- Customer service
- Work from home
Quick apply
2d
Administrator
Boston Energy —South Shields
- Full-time
- Remote
- Administrative experience
- Organisational skills
Quick apply
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
2d
Intelligence and Investigations Specialist (North East of England)
NetWatch Global —Newcastle upon Tyne
- £27,533 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
8d
Account Manager - North East England & Cumbria
Siemens —Durham
- Full-time
- Remote
- Business development
- Negotiation
- Annual leave
12d
Advocate
VoiceAbility —Sunderland
- £24,545 - £29,500 a year
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
7d
Safety Equipment Technician Team Leader
MSA, The Safety Company —Durham
- Full-time
- Remote
- Customer service
- Maintenance
- English
- Employee discount
Project Manager
Aqua Consultants —Durham
- Full-time
- Remote
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
ISVA (Independent Sexual Violence Adviser) x 4
Northumbria Police —Newcastle upon Tyne
- £30,276 - £32,613 a year
- Full-time
- Remote
- Leadership
- Work from home
- Employee discount
14d
Independent End Point Assessor- Social Care
NCFE —Newcastle upon Tyne
- Remote
- Computer literacy
- Computer skills
Estimator/project manager
R Fox construction —Durham
- £40,000 - £47,200 a year
- Remote
- Engineering
- Organisational skills
- Communication skills
Quick apply
2d
Estate Agent
The Property Experts —Newcastle upon Tyne
- £60,000 - £100,000 a year
- Remote
Quick apply
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
- Analytics
Quick apply
Order to Cash Project Coordinator
Xplor —Newcastle upon Tyne
- Full-time
- Remote
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Customer Success Lead
Cognassist —Hebburn
- Remote
- CRM software
- Communication skills
- Life insurance
Quick apply
Independent End Point Assessor- Healthcare
NCFE —Newcastle upon Tyne
- Remote
- Management
- Computer literacy
- Supervising experience
Mortgage Advisor
Mortgage Advice Bureau —Durham
- Remote

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Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?

Full-time 37.5 Hours - (This role is office based in our Head Office in Sunderland City Centre.)

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

Refine Your Search

work from home jobs in sheepscar, dur

Customer Service Agent

Complaints Service Adviser

Clothing Bank Coordinator

Administrator

1st Line Desktop Support Technician

Intelligence and Investigations Specialist (North East of England)

Account Manager - North East England & Cumbria

Advocate

Safety Equipment Technician Team Leader

Project Manager

ISVA (Independent Sexual Violence Adviser) x 4

Independent End Point Assessor- Social Care

Estimator/project manager

Estate Agent

Customer Success Manager

Client Success Manager

Order to Cash Project Coordinator

Customer Success Lead

Independent End Point Assessor- Healthcare

Mortgage Advisor

I want to receive the latest job alerts for work from home in sheepscar, dur

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