Cloud Work, Jobs in Sheffield, Syk (with Salaries)

Tier 1 Voice Operations Engineer
Daisy Communications LTD —Sheffield
- Up to £28,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
9d
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
Junior Systems Engineer
Pipe Ten Hosting Ltd —Sheffield
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Computer networking
- Linux
Quick apply
2d
IT Technician
FluidOne —Sheffield
- Up to £30,000 a year
- Full-time
- Computer networking
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- Full-time
- Time management
Junior Data Engineer
Keepmoat Homes —Doncaster
- Full-time
- Microsoft Word
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Digital Content Designer
BLOC Group —Sheffield
- £26,227.50 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
10d
Cloud Operations Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- Continuous improvement
- Mentoring
- Scripting
Quick apply
3d
IT Technician
datamills (UK) Ltd —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
4d
Looker Developer / BI Analyst
Tes Global —Sheffield
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- School
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
IT Security Advisor
Henry Boot —Sheffield
- £35,841 - £53,762 a year
- Annual leave
- Employee assistance programme
Quick apply
10d
Reception Team Member Part Time
AccorHotel —Sheffield
- Part-time
- Hotel
Quick apply
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Senior Developer
Home Office —Sheffield
- £62,732 - £69,006 a year
- Part-time
- Presentation skills
- Annual leave
5d
Social Media and Content Manager
Black Diamond Leisure Ltd —Chesterfield
- £22,000 - £30,000 a year
- Part-time
- Travel
- In-person
- Time management
- Free parking
Quick apply
Overseas Contractor
LTM —Sheffield
- £65 an hour
- Software troubleshooting
- Continuous improvement
- APIs
Quick apply
IBM z/OS Integration Consultant
NTT Ltd —Sheffield
- Full-time
- Hybrid work
- Agile
- Communication skills
- Banking
Academic Tutor in Cyber Security
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Full-time
3d
Overseas Contractor
LTIMindtree —Sheffield
- Full-time
- Software troubleshooting
- DevOps
- Computer networking
Quick apply

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Tier 1 Voice Operations Engineer

Daisy Communications LTD -
Sheffield

Quick apply

Job details

Full-time
Up to £28,000 a year
9 days ago

Benefits

Referral programme

Qualifications

Technical troubleshooting
Ticket management
Technical support
VoIP
Technical support incident logging
Network support
Telecommunication
Customer support
Customer interaction
Communication skills

Full job description

Title: Tier 1 Voice Operations Engineer
Salary: Up to £28,000.00 DoE
Location: Sheffield
Working Hours: Monday to Friday between the hours of 8am and 6pm (37.5 hours)

We are currently looking for an Voice Operations Engineer to join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services - we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

We are seeking a motivated and detail-oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. This role is responsible for providing Tier1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring our customers receive a high-quality and efficient support experience.

This position is ideal for someone looking to build a strong technical foundation in VoIP, SIP, unified communications, and network fundamentals, with clear progression opportunities into more advanced engineering roles.

Key responsibilities:

Serve as the first point of contact for all voice-related incidents and service requests.
Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
Support cloud voice services by completing first-line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well-documented findings for escalations.

Benefits

We have been voted by Best Companies as the UK's No.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

At Daisy Communications, we can offer the following benefits to our Voice Operations Engineer:

25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
Holiday purchase scheme
£500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married

Key Requirements:

The ideal candidate will have the following experience:

Foundational understanding of VoIP and SIP-based communication.
Ability to perform structured troubleshooting and follow diagnostic steps.
Strong communication skills with a customer-focused approach.
Basic understanding of networking concepts (IP, routing, switching, VLANs).
Ability to work effectively in a fast-paced, process-driven environment.

Quick apply

Refine Your Search

cloud jobs in sheffield, syk

Tier 1 Voice Operations Engineer

IT Support & Projects Technician

Junior Systems Engineer

IT Technician

NOC/NSCC Technician I

Junior Data Engineer

Digital Content Designer

Cloud Operations Engineer

IT Technician

Looker Developer / BI Analyst

IT Support Technician

IT Security Advisor

Reception Team Member Part Time

Professional Services Engineer (4th Line)

Senior Developer

Social Media and Content Manager

Overseas Contractor

IBM z/OS Integration Consultant

Academic Tutor in Cyber Security

Overseas Contractor

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