Customer support agent Work, Jobs in Shenstone, Sts (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Baggage Hall Agent - PART TIME - Birmingham Airport
Swissport International AG —Birmingham
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
5d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
9d
Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
8d
Sales & Reservations Assistant
Johnsons Coaches —Henley in Arden
- £13.39 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
16h
Lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
12d
Customs Clearance Agent
Dixon International Logistics —Coventry
- Full-time
- Discharge planning
- IT
- In-person
- Free parking
Quick apply
2d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Estate Agent - Aftersales Consultant
AP Morgan Limited —Redditch
- £28,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Call Agent
Mewa —Birmingham
- Full-time
- Communication skills
Quick apply
6d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Logistics Coordinator
Moog Inc. —Wolverhampton
- Full-time
- Computer literacy
- Analysis skills
- In-person
- Free parking
- Annual leave
7d
New Sites Manager
Busy Bees —Burntwood
- £60,000 - £65,000 a year
- Full-time
- Organisational skills
- Communication skills
HR Consultant (Contact Centre)
Select Engineering —Coventry
- £28.43 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Sales Performance Coach
SIXT UK —Birmingham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
1d

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customer support agent jobs near shenstone, sts

Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

customer support agent jobs in shenstone, sts

Customer Complaint Resolution Handler

Baggage Hall Agent - PART TIME - Birmingham Airport

Customer Support Agent

Sales Office Manager

Contact Centre Agent

Sales & Reservations Assistant

Lettings Negotiator

Automotive Helpdesk Agent

Vehicle Booking Agent

Customs Clearance Agent

Customer Care Agent (Hybrid)

Estate Agent - Aftersales Consultant

Call Agent

Head of Marketing Operations

Logistics Coordinator

New Sites Manager

HR Consultant (Contact Centre)

Part-Time Hotel Groups & Reservations Coordinator

Sales Performance Coach

Head of Systems Improvement

I want to receive the latest job alerts for customer support agent in shenstone, sts

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