Online sales & customer service manager Work, Jobs in Sherburn, Dur (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Public Sector Business Development Executive
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
- Free parking
- Employee assistance programme
Quick apply
14d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
14d
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
14d
Sales Development Representative
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Employee assistance programme
Quick apply
Virtual Key Account Manager
IQVIA —Newcastle upon Tyne
- Full-time
- Remote
- Negotiation
- Work from home
- Employee discount
Sales & Business Development Manager
Harvey Water Softeners —Hartlepool
- Full-time
- Sales
- Business development
- Plumbing
- Employee discount
Quick apply
Territory Business Manager
IQVIA —Sunderland
- Full-time
- Sales
- Bachelor's degree
- Annual leave
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Customer service
- Annual leave
Quick apply
Commercial Manager
M Group —Newcastle upon Tyne
- Microsoft Excel
- Business development
- Leadership
- Employee assistance programme
- Employee discount
Optical Manager
ASDA —Durham
- Part-time
- In-person
- Leadership
- Store discount
- Annual leave
Supervisor
Holland & Barrett —Durham
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
8d
Deputy Manager
Hollywoodbowlgroup —Stockton-on-Tees
- Up to £30,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Fleet Sales Support Manager
Vertu Motors —Gateshead
- £35,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Employee discount
Quick apply
Sales Associate
H.Samuel —Washington
- £12.71 an hour
- Part-time
- Employee discount
Claims Handler
Pacifica —Sunderland
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
5d
Digital Platform Territory Manager
Align Technology —Newcastle upon Tyne
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
Quick apply
Assistant Manager
Starbucks —Peterlee
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
General Sales Manager
Vertu Motors —Stockton-on-Tees
- £40,000 - £60,000 a year
- Full-time
- Management
- Sales
- Organisational skills
- Employee discount
Quick apply

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online sales & customer service manager jobs near sherburn, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

online sales & customer service manager jobs in sherburn, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Public Sector Business Development Executive

Customer Success Manager -Full time - Permanent - Gateshead

Ecommerce Manager

Sales Development Representative

Virtual Key Account Manager

Sales & Business Development Manager

Territory Business Manager

Assistant Accommodation Manager

Commercial Manager

Optical Manager

Supervisor

Deputy Manager

Fleet Sales Support Manager

Sales Associate

Claims Handler

Digital Platform Territory Manager

Assistant Manager

Operations Manager - Lefties Newcastle

General Sales Manager

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