Customer experience coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Contract Coordinator
MMS Facilities Management —Redditch
- From £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Treatment Coordinator
Orthodontic Excellence —Solihull
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
13d
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
3d
Office Manager
Emixa —Solihull
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Event Coordinator
Lemoncake Events —Lichfield
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
11d
Listing Co-ordinator (Midlands)
Historic England —Birmingham
- Up to £26,919 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
16h
Treatment and Sales Coordinator
Eternal Smiles Dental Centre —Solihull
- From £13.50 an hour
- Full-time
- Bilingual
- Customer service
- Administrative experience
- Free parking
- Gym membership
Quick apply
2d
Hub Coordinator - Midlands
Marie Curie —Solihull
- £25,272 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Hospice
- In-person
- Annual leave
- Employee discount
Quick apply
Customer Resolutions Coordinator
Arcus FM —Redditch
- £29,256 a year
- Full-time
- Communication skills
- Time management
- Annual leave
Quick apply
14h
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Delivery Support Coordinator
OneAdvanced —Birmingham
- Travel
- Communication skills
- Analytics
- Employee assistance programme
- Bereavement leave
10d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Projektkoordinator
TXO Systems —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
3d
Property Management Coordinator – Residential Lettings
Square Property Management —Birmingham
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
3d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
13d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply

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customer experience coordinator jobs near solihull, wmd

Planner Coordinator

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£29,742.37 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Transport schedule optimization
Computer literacy
Delivery scheduling
Logistics
Internal department liaison
Microsoft Office Suite
Complaint handling
Data entry
Transport experience
Transport scheduling
Communication skills
Time management

Full job description

About The Role

Vehicle Movement Planner & Coordinator

Birmingham, Solihull Parkway

4 on 4 off rotating shift - 8am - 7pm

£29742.37 per annum

Main Function of the Job

This varied role is responsible for the planning and coordination of vehicle movements for our fleet of specialist drivers, who collect and deliver vehicles under the We Buy Any Car brand.

You will act as the first point of contact for our fleet of employed and self-employed drivers, providing support and guidance to ensure efficient and professional vehicle collections and deliveries.

Working within a small, friendly, and fast-paced team dedicated solely to the WeBuyAnyCar operation within BCA Logistics, you will build excellent rapport with our field-based remote workforce and enjoy the camaraderie of a lively office environment.

This position is ideal for someone who thrives in a busy office, enjoys problem-solving, and is keen to progress their career in the automotive industry.

Key Responsibilities

Plan, allocate, and manage vehicle movements, ensuring customer Service Level Agreements (SLAs) are met.
Support and guide drivers in delivering first-class customer service.
Monitor vehicle availability and make amendments as required to maintain accuracy of job details.
Input and update movement data received via email, electronic imports, or verbally.
Proactively prioritise workloads and respond promptly to real-time events such as traffic delays, breakdowns, or last-minute requests.
Answer incoming calls promptly and professionally, assisting drivers with any queries or job confirmations.
Liaise with Service Delivery and Administration teams to resolve customer and driver queries, including pay-related issues.
Ensure all work is planned in line with customer requirements, including time windows, EPOD expectations, and site access constraints.
Coordinate additional driver resources when needed to meet operational demand.
Re-plan movements in cases of aborts, failures, or breakdowns.
Report any issues, delays, or driver concerns to the Team Leader or Operations Manager.
Maintain accurate records and systems to support operational efficiency.
Resolve complaints and take corrective action to prevent recurrence, in compliance with departmental ISO 9002 guidelines.
Provide day-to-day administrative support to Team Leaders and Operations Managers.
Take responsibility for your own health and safety and that of colleagues at all times.
Undertake any other reasonable duties as required.

Skills and Experience Required

Right to work in the UK.
Friendly, polite, and professional manner.
Strong communication and interpersonal skills.
A positive ‘can-do’ attitude and proactive approach.
Excellent attention to detail and accuracy in data entry.
Ability to remain calm and organised under pressure in a busy office environment.
Strong time management and prioritisation skills.
Competent IT skills, particularly with Microsoft Office and in-house systems.
Experience within transport, logistics, or automotive operations is desirable but not essential.

Why Join Us?

You’ll be part of a dynamic and supportive team where your contribution makes a real difference. We offer the opportunity to develop your career within BCA Logistics, the UK’s leading vehicle collection and delivery company, and gain valuable experience in a fast-moving, customer-focused environment.

Quick apply

Refine Your Search

customer experience coordinator jobs in solihull, wmd

Planner Coordinator

Contract Coordinator

Bookings Coordinator

Treatment Coordinator

Project Coordinator

CSC Co-ordinator (Contact Centre)

Events Coordinator

Office Manager

Event Coordinator

Listing Co-ordinator (Midlands)

Treatment and Sales Coordinator

Hub Coordinator - Midlands

Customer Resolutions Coordinator

Assessment Coordinator

Delivery Support Coordinator