Junior it Work, Jobs in Solihull, Wmd (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
Junior Web Designer
Chameleon Web Services —Birmingham
- Full-time
- Agile
- Communication skills
- HTML
- Free parking
- Flexible schedule
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Junior Solution Expert
StrongPoint ALS UK Ltd. —Birmingham
- £25,000 - £35,000 a year
- Hybrid work
- Sales
- Travel
- Organisational skills
- Free parking
- Store discount
Quick apply
2d
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
4d
Junior Data Analyst - Apprentice
BCA —Wolverhampton
- £16,685 a year
- Full-time
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
4d
Full Stack Web Developer
Chameleon Web Services —Birmingham
- Full-time
- JavaScript
- Agile
- Communication skills
- Free parking
- Flexible schedule
Actuarial Trainee
Aptia Group —Solihull
- Full-time
- Microsoft Excel
- Analysis skills
- IT
5d
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Azure
- Computer Science
- DevOps
Billing Assistant
Gateley —Birmingham
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
Audit and Accounts Associate
bk plus —Solihull
- Full-time
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Junior Cost Controller
Balfour Beatty Vinci —Birmingham
- Microsoft Excel
- Data analysis skills
- No degree
- Free parking
Junior Sales designer
Schmidt —Solihull
- Weekend availability
- Sales
- Employee discount
Quick apply
Junior Account Manager (HF1348820)
Flourish —Solihull
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
5d
Junior Cyber, Media and Technology Broker
Marsh —Birmingham
- Full-time
- Hybrid work
- Communication skills
24 x 7 Security Analyst
LRQA group —Birmingham
- Windows
- IT
- Linux
2d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
9d
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- SharePoint

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First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Bachelor's degree
Driving
Customer support
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

junior it jobs in solihull, wmd

First Line Support Consultant

Junior Web Designer

Junior I.T. Support Technician

Junior Solution Expert

Junior IT Support Technician

Junior Data Analyst - Apprentice

Full Stack Web Developer

Actuarial Trainee

Software Developer, Digital Innovation, Tax and Legal

Billing Assistant

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Audit and Accounts Associate

Senior 1st Line Support Analyst

Junior Cost Controller

Junior Sales designer

Junior Account Manager (HF1348820)

Junior Cyber, Media and Technology Broker

24 x 7 Security Analyst

Service Desk Analyst

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

I want to receive the latest job alerts for junior it in solihull, wmd

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