Senior student engagement adviser Work, Jobs in Somercotes, Dby (with Salaries)

Senior Student Engagement Adviser
University of Derby —Kedleston
- £30,577.00 - £37,323.25 a year
- Weekend availability
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
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- Full-time
- Hybrid work
- University
- Bachelor's degree
- No degree
- Annual leave
- Employee discount
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Senior Student Engagement Adviser

University of Derby -
Kedleston

Apply Now

Job details

Full-time | Fixed term contract
£30,577.00 - £37,323.25 a year
10 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Record keeping
Student engagement
Report writing
Customer service
Stakeholder liaison
Writing skills
Student information system
Internal department liaison
Microsoft Office Suite
Microsoft Office
Change management
Data management
Continuous improvement
Continuous improvement cycles oversight
Working with students
Decision making
Client services
Root cause analysis
Business
Communication skills

Full job description

Job details

Responsible to

Assistant Registry Services Manager

Location

Kedleston Road, Derby Campus

Closing date

Monday 31 August 2026

Salary

£30,577 to £32,455 per annum (for exceptional performers, there is scope for further progression up to £37,323.25 per annum)

Job grade

ATOS 5

Reference

0221-26

Contract type

Fixed term contract 18 months

Post type

Full-time

Adaptive working type

Onsite
This role will be based on site, primarily in the named location.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.

About the role

As a Senior Student Engagement Adviser, you will be part of the wider Registry Team and lead in the identification early on of students at risk of disengagement, failure, or non-completion, be able to understand the student record and provide timely advice, support and guidance, and lead decision making to escalate referrals to a range of specialist support services to satisfy regulatory and policy requirements throughout the academic year.

You will liaise closely with Student Services, College Registry Operations, Student Hub, work alongside academic teams, external IT provider and IT Services/DS&S to develop and implement an improved engagement process delivering improved student outcomes and retention.

In this role, you will play a key role in addressing student progression, retention, and achievement, contributing to student success and a positive student experience. The role will involve the development, implementation, monitoring and evaluation of the student engagement monitoring business process and its associated system tools and will require initiation and co-ordination of interventions and continuous improvement activities across a range of teams to improve the student experience and continuation on programme. You will become a recognised expert in the University for the student engagement process and a point of contact for all student engagement particularly for our foundation, first year and international student cohorts.

You will be responsible for ensuring data quality within a right first-time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly any data classed as personal or sensitive.

Working together with colleagues in our academic colleges and professional services, we aim to provide a high-quality user experience for students and staff who support the student journey (admissions to graduation). You will also support our Student Hub offering advice and guidance to students, or referring to specialist teams on a variety of areas. We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is fair, compliant, professional, and dynamic.

The role will be based at Kedleston Road although you may be required on occasion to work at our other campuses for student activity and work flexibly to support open days, enrolment and graduation events throughout the year alongside the wider Registry staff.

This role is a fixed term contract for 18 months.

About You

We are looking for bright and innovative applicants with an eye for detail, you will work on new initiatives and projects with teams across the Registry and assist with core operational activities with the aim to support students and help improve student engagement.

Being digitally focused you will be confident in working with a range of technologies, understand data and the use of technology to gather information and provide analysis. You will also have excellent communication capabilities. This will enable you to gain a clear understanding of the level of student engagement and performance on the programme with working knowledge of the wider services of the Registry to enable you to deliver a seamless service to students and staff.

The role will require a high level of adaptability and flexibility, with professionalism, empathy, strong communication skills, sound knowledge of university regulations, processes and student support. Registry staff display positive attitudes, behaviours and attributes which support excellence, innovation and achievement. This is an interesting and varied role and you will join a supportive collaborative team which has student support at its heart.

This role will offer you the opportunity to increase your development and transferrable skills for your future career prospects.

Principal accountabilities

Have a high level of understanding of the student journey and act as a source of advice for staff and students on the range of support available to assist and guide students, including self-help, face-to-face advice and written sources covering a range of student matters. To advise academic tutors and programme teams about issues affecting student success.

Respond to escalated issues and cases from Student Engagement and Achievement Graduate interns to identify and intervene with students at risk of disengagement, failure, or non-completion, using relevant student attendance, engagement and achievement data and intelligence from the student record systems and other key indicators.

To offer information and advice to students either in response to student self-referral, referral from academic staff or through initiating contact with students who appear to be in need of additional support.

Have a high level of understanding of the student journey and act as a source of advice for staff and students on the range of support available to assist and guide students, including self-help, face-to-face advice and written sources covering a range of student matters. To advise academic tutors and programme teams about issues affecting student success.

As appropriate undertake engagement processes for non-UK students to ensure university compliance with UKVI directives. This will require interventions to be made, including holding formal interviews with students identified at risk.

Maintain accurate paper and computerised records on all non-UK student compliance requirements to support with regular reporting to the UKVI and other external bodies.

To ensure effective communication with the International Compliance Officer and Senior International Officer regarding work in progress, implementation of developments and emerging trends or issues in the non-UK population.

To ensure effective communication with the Operational Compliance Manager, with regards to apprenticeship students, regarding work in progress, apprenticeship compliance issues, implementation of developments and emerging trends or issues in the student apprenticeship population.

To deliver key improvement projects allocated to the student engagement adviser by the strategic academic engagement team or the Registry leadership team as part of their development, which will enhance the student and staff experience.

To meet with students considering withdrawal and/or leave of absence to ensure that students are aware of the options under the academic regulations and that they are aware of the support services available in the university where applicable.

To support students who have not handed in their scheduled assessment(s) to understand the options open to them for either handing the assessment in late or submitting an exceptional circumstances claim.

To assist in the development, planning, delivery, and evaluation of specific initiatives, such as Induction, to facilitate and support increased retention and engagement in addition to raising awareness amongst students of wider support available.

Communicate with students and staff via various means to deliver timely information and key messages. To contribute to sharing good practice across the university by developing case studies and articles about university student experience activities.

Within the context of wider University communication schedules, to support colleagues in implementing a ‘keeping warm’ communications strategy for students during the summer vacation, particularly those students' undertaking reassessment or deferred assessment, and those on leave of absence.

Collect and compile data from across institutional platforms and systems to enable accurate and timely monitoring of student engagement and ensure the effectiveness of the engagement process is quantified and communicated.

Record keeping and report writing: Maintain records of interactions with students; Produce data reports and analysis using available monitoring and evaluation data relevant to contacts with students interventions and outcomes; Ensure an inclusive service with a focus on delivering excellence.

Use judgement to determine action plans to re-engage students or prioritise escalations to a more formal engagement review within the boundaries of the role and champion the student engagement process across University forums at all levels.

Escalate issues or concerns with recommended course of action based on evaluation of evidence to the allocated Team Leader/Line Manager and/or appropriate Academic Co-ordinator.

Any other duties commensurate with the post and salary as determined by managers.

Person specification

Essential Criteria

Qualifications

HND or equivalent qualification

Experience

Experience of delivering information, advice, and guidance
Experience of working in an administrative role in a service setting
Experience of understanding and applying data protection requirements
Experience of using data to manage and prioritise workload
Experience of delivering information in a creative and engaging way
Experience of managing and monitoring process improvement
Experience of facilitating change and challenging resistance to change

Skills, knowledge & abilities

Excellent customer service skills
Contributing to the development of innovative solutions to problems, addressing the root cause, taking containment and preventative actions and measuring results
Working collaboratively across boundaries to achieve common goals
Excellent interpersonal and communication skills
Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
Good judgement of situations and people and the ability to respond appropriately
Ability to take a professional approach and work on own initiative and as part of a team
Flexible and adaptable in approach to work
Ability to understand and apply regulations/rules e.g. GDPR, quality assurance frameworks
Confident and able to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office
Systematic and organised to manage competing priorities
Excellent ability to retrieve, manage and analyse data, identifying themes and patterns, making pragmatic recommendations for action, where required
Ability to clearly present and articulate information verbally, as well as in writing to a range of audiences
Up to date knowledge of current issues affecting Student Engagement within HE
Ability to work in a fast-paced environment
Consistent and reliable

Business requirements

Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines, such as during enrolment and graduation
Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner as relevant to support staff, attend events, meetings or for presence
Ability to work outside of normal working hours (including some evenings and weekends), to support the business during key University events, such as Graduation, Clearing and Open Days

Desirable Criteria

Experience

Experience of working in the Higher Education sector
Experience of working in a student support environment

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Richard Tarplee, Assistant Registry Services Manager via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Equity, diversity and inclusion

The University of Derby is committed to fostering an open, inclusive and diverse community where everyone is treated with dignity, fairness and respect. We are committed to advancing equity, diversity and inclusion regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex or sexual orientation.

As a Disability Confident employer, we are committed to inclusive recruitment and welcome requests for adjustments throughout the recruitment process. Applicants may choose their preferred title, including 'Mx', and may share preferred pronouns if they wish. We also use anonymised shortlisting to help reduce the potential impact of unconscious bias. For more information on equity, diversity and inclusion at the University of Derby, please visit our website.

We are also committed to promoting academic freedom and freedom of speech and expression within the law, in line with our Code of Practice, and value diversity of thought alongside diversity of backgrounds and experiences.

However you identify, we welcome applications from people whose experiences, perspectives and talents will contribute to our inclusive, supportive and intellectually vibrant community.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Don’t miss your chance – join the team and make a difference today!

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

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Essential Criteria

Qualifications

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Skills, knowledge & abilities

Business requirements

Desirable Criteria

Experience

Visa Sponsorship Eligibility

Equity, diversity and inclusion

Environmental Sustainability

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