Customer excellence provider Work, Jobs in South Molton, Dev (with Salaries)

Customer Excellence Provider
Garage Pro Automotive —Barnstaple
- Up to £14.50 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
8d
Customer Experience Lead
CORNERSTONE HOUSING LTD —Exeter
- £46,326 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Driver
Alliance Automotive Group LV —Westleigh
- Employee discount
Quick apply
8d
[260820C] Administrator
Ace Tiverton Special School —Tiverton
- £25,185 - £26,403 a year
- Part-time
- Microsoft Office
- Administrative experience
- Front desk
- Employee assistance programme
5d
Content Infrastructure Owner
London Stock Exchange Group —Exeter
- Full-time
- Computer Science
- Bachelor's degree
- Financial services
8d
Field Maintenance Engineer OTE 50K
Verisure Services (UK) Limited —Exeter
- £27,937 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Employee discount
Quick apply
Dual Fuel Smart Meter Engineer
Aaron Services —Exeter
- £39,923 - £41,571 a year
- Full-time
- Remote
- Customer service
- Annual leave
- Employee assistance programme
Dual Fuel Smart Meter Engineer
Sureserve —Exeter
- £39,923 - £41,571 a year
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Cleaning Supervisor
SBFM —Exeter
- £13.21 an hour
- Overtime
- Annual leave
Registered Nurse
Sanctuary Care —Minehead
- £21.69 an hour
- Nursing home
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Cleaner
SBFM —Exeter
- £12.71 an hour
- Overtime
- No experience needed
- Annual leave
- Employee discount
HGV Mobile Vehicle Technician
VMS Fleet Management Limited —Exeter
- From £54,600 a year
- Full-time
- In-person
- Automotive diagnostics
- Hand tools
- Employee discount
- Referral programme
Quick apply

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Customer Excellence Provider

Garage Pro Automotive
Barnstaple

Quick apply

Job details

Full-time
Up to £14.50 an hour
8 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Microsoft Word
Vehicle service booking
Customer service call handling
Teamwork
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Computer literacy
GCSE
Appointment booking and call handling
Relationship management
Front desk
Computer skills
Customer interaction
Cash handling

Full job description

Customer Excellence Provider – Front of House Join Garage Pro and become the person who makes a great customer experience happen.

Location: Garage Pro
Role: Full-Time – Front of House / Customer Excellence Provider
Salary: Competitive, dependent on experience

At Garage Pro, we don't want our front of house to feel like the reception desk at a typical garage.

We want it to feel welcoming, professional, organised and completely focused on the customer.

That's why we call this role our Customer Excellence Provider.

You'll be one of the first people our customers speak to and one of the last people they see when they collect their vehicle. From the initial phone call or booking through to updates, handover and follow-up, you'll play a huge part in how our customers feel about Garage Pro.

And that matters to us.

We're looking for someone who genuinely enjoys dealing with people, takes pride in doing things properly and gets satisfaction from turning a good customer experience into an exceptional one.

What will you be doing?

You'll be at the heart of our customer journey, working closely with both our customers and the rest of the Garage Pro team.

Your day will include:

Welcoming customers and making them feel looked after from the moment they arrive
Answering incoming calls and enquiries in a friendly, confident and professional way
Booking customers and their vehicles into our workshop
Understanding what the customer needs and making sure the right information is captured from the beginning
Keeping customers informed while their vehicle is with us
Explaining work clearly and confidently, without confusing garage jargon
Preparing customers for vehicle collection and creating a professional handover experience
Helping customers understand recommendations and future work their vehicle may require
Making sure promises, updates and follow-ups actually happen
Supporting the smooth running of the workshop diary and customer bookings
Working closely with our technicians and wider team so that everyone has the information they need
Maintaining our high standards across the front-of-house environment
Building genuine, long-term relationships with our customers

Ultimately, you'll help make dealing with a garage easy.

Who are we looking for?

We're far more interested in finding the right person than simply finding someone who has worked behind a garage reception desk before.

You might already have experience in the motor trade, customer service, hospitality, retail, service advising or another customer-facing environment.

But the most important thing is your attitude.

You'll probably be someone who:

Is naturally warm, friendly and confident with people
Communicates brilliantly both face-to-face and over the phone
Is organised and comfortable managing several things at once
Notices the little details that other people miss
Takes ownership rather than waiting for somebody else to sort something out
Remains calm and professional when things get busy
Enjoys solving problems
Can have confident conversations about prices, recommendations and additional work
Understands that great customer service isn't just being friendly — it's doing what you said you would do
Takes pride in their appearance, their workplace and the standard of their work
Is comfortable using computers and learning new systems
Wants to be part of a team that's continually trying to improve

You don't need to be a mechanic.

We'll help you develop the automotive knowledge you need.

What we can't teach as easily is a genuine desire to look after people.

This isn't a "sit behind the desk and answer the phone" job.

We want someone who wants responsibility.

Someone who will get to know our customers.

Someone who'll notice when something hasn't been followed up.

Someone who'll pick up the phone rather than leave a customer wondering what's happening.

And someone who understands that when a customer walks through our doors, their experience is every bit as important as the work happening on their vehicle.

There will be busy days. There will be customers who need reassurance. There will be problems that need solving.

That's where a great Customer Excellence Provider makes the difference.

What you'll get from us

In return, you'll be joining a business that wants to do things properly.

You'll receive:

A supportive team environment
Training and development within the role
The opportunity to build your knowledge of the automotive industry
Responsibility and the freedom to make a genuine difference to our customers
A varied working day where you're dealing with people rather than staring at the clock
The opportunity to grow with Garage Pro as we continue to develop the business

Most importantly, you'll be joining a team where high standards matter and great work gets noticed.

Think you'd be brilliant at it?

If you're the sort of person who remembers someone's name, keeps their promises, enjoys helping people and takes pride in creating a brilliant experience, we'd love to hear from you.

You don't need to know everything about cars.

You need to know how to look after people.

Send us your CV along with a short introduction telling us a little about yourself and why you think you'd make a great Customer Excellence Provider at Garage Pro.

We look forward to meeting you.

Pay: Up to £14.50 per hour

Expected hours: 45.0 per week

Benefits:

Employee discount
Free parking
On-site parking

Experience:

admin: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer excellence provider jobs in south molton, dev

Customer Excellence Provider

Customer Experience Lead

Driver

[260820C] Administrator

Content Infrastructure Owner

Field Maintenance Engineer OTE 50K

Dual Fuel Smart Meter Engineer

Dual Fuel Smart Meter Engineer

Cleaning Supervisor

Registered Nurse

Cleaner

HGV Mobile Vehicle Technician

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