Manager Work, Jobs in Spalding, Lin (with Salaries)

head of aftercare
Seagate Homes Group —Spalding
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
7d
General Manager - Spalding
Americold Logistics LLC —Spalding
- Analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
Quick apply
Operations Manager
AJS —Spalding
- £55,000 - £60,000 a year
- Overtime
- Budgeting
- Leadership
Quick apply
Store Manager - Springfields Outlet, Spalding
Skechers USA Ltd —Spalding
- Customer service
- Retail management
- Leadership
Quick apply
7d
Head of Operations (Deli)
Bakkavor —Spalding
- Monday to Friday
- Continuous improvement
- Team management
- Manufacturing
- Employee discount
- Life insurance
14d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
4d
Quality Manager
J.O. Sims Ltd —Spalding Wygate
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
- Free parking
Quick apply
Head of Service - Visitor Economy and Tourism
Peterborough City Council —Peterborough
- £70,225 - £85,347 a year
- Annual leave
- Employee discount
5d
Customer Experience Team Leader
Freebridge Community Housing —King's Lynn
- £35,741 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Business Improvement Manager
Fowler Welch —Spalding
- Full-time
- Microsoft Word
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Academy Operations Manager
Thomas Middlecott Academy —Boston
- £42,839 a year
- Human resources
- Cleaning
- Leadership
- Annual leave
- Employee assistance programme
Pre-School General Business Manager
Langtoft Pre-School —Langtoft
- £14.50 an hour
- Part-time
- Supervising experience
- Experience working with children
- Preschool
- Free parking
- Flexitime
Quick apply
14d
Registered Manager
Paragon Social Care —Spalding
- From £60,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
11d
Senior Quality & Compliance Manager
Worldwide Fruit Ltd —Spalding
- Monday to Friday
- Continuous improvement
- Quality control
- Training & development
Quick apply
4d
Bakery operations manager
Paceys Bakery Ltd —Spalding
- £25,420 - £32,000 a year
- Full-time
- Bakery
- Continuous improvement
- Team management
- Employee discount
Quick apply
SHE Manager - Spalding
Bakkavor —Spalding
- Presentation skills
- Training & development
- Communication skills
- Employee discount
- Life insurance
13d
Commercial Sales Director
Progressive Property —Peterborough
- £100,000 - £120,000 a year
- Full-time
- CRM software
- Analysis skills
- Team management
- Profit sharing
Quick apply
Head of Enterprise Delivery
Taylor Rose —Peterborough
- Continuous improvement
- Agile
- Leadership
Shift Manager
Greggs —Spalding
- £13.80 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
Wraparound Care Leader
Beyond the Physical —Spalding
- £10.85 - £12.71 an hour
- Part-time
- Experience working with children
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply

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head of aftercare

Seagate Homes Group
Spalding

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Purchase orders
Driving Licence
Report writing
Customer relationship building
Client engagement
Team leadership
Coaching
Filing
Process improvement
Construction quality snagging
Microsoft Office Suite
Complaint handling
Client relationship development
Microsoft Office
Quality assurance
Purchase order creation
Client services
Customer relationship management
Organisational skills
Construction contractor coordination
Contracts
Customer interaction
Budgeting
Household contractor coordination
Training & development
Leadership
Communication skills
Negotiation
Project progress tracking
Progress tracking
Time management

Full job description

Head of Aftercare

Location: Office Based - Spalding
Department: Customer Care / Aftercare?
Reports To: ?

About the Role

Seagate Homes is seeking an experienced and highly organised Head of Aftercare to lead our Aftercare Department, ensuring the efficient management of all post-completion defects across our developments.

Working closely with Housing Associations, employers' agents, subcontractors and internal departments, you will oversee the entire defects process from initial notification through to successful resolution. You will be responsible for maintaining excellent client relationships, ensuring contractual obligations are met, and driving exceptional customer satisfaction.

This is a key management position requiring excellent organisational skills, strong commercial awareness, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Defects Management

Manage all reported defects from Housing Associations and other clients.
Review, prioritise and allocate defects to the appropriate subcontractors.
Monitor progress of all outstanding defects and ensure agreed response times are achieved.
Escalate overdue or unresolved issues to senior management where necessary.
Ensure defects are completed to the required quality standards.
Arrange inspections where required to verify completed works.
Maintain accurate defect records and provide regular progress updates to clients.

Client Relationship Management

Act as the primary point of contact for Housing Associations during the Defects Liability Period.
Build and maintain strong professional relationships with clients.
Attend client meetings and provide updates on outstanding defect performance.
Resolve customer complaints professionally and efficiently.
Ensure high levels of customer satisfaction are maintained throughout the aftercare process.

Subcontractor Management

Allocate work orders to approved subcontractors.
Monitor subcontractor performance against agreed service level agreements.
Chase outstanding works and ensure completion within contractual timescales.
Maintain records of subcontractor performance.
Recommend alternative contractors where performance falls below company standards.

Commercial Administration

Raise Purchase Orders for all defect works.
Process subcontractor invoices.
Verify completed works prior to invoice approval.
Monitor defect costs against budgets.
Assist with cost recovery where defects are attributable to subcontractors.
Support the commercial team with recharge processes where appropriate.

Systems & Administration

Maintain accurate records within the company's defects management system.
Track response and completion times.
Monitor Defects Liability Period expiry dates.
Ensure all correspondence and documentation is filed correctly.
Produce reports for senior management.

Team Leadership

Lead and develop the Aftercare team.
Allocate workloads and monitor performance.
Provide coaching and support to team members.
Implement procedures to improve departmental efficiency.
Promote a culture of excellent customer service.

Compliance

Ensure compliance with Premier Guarantee and other warranty provider requirements.
Ensure all Health & Safety procedures are followed by subcontractors.
Maintain compliance with Building Regulations and company quality standards.
Support internal and external audits where required.

Essential Skills & Experience

Previous experience in a senior aftercare or customer care role within a housebuilder or housing developer.
Strong knowledge of residential construction and defect diagnosis.
Experience working with Housing Associations.
Excellent organisational and time management skills.
Ability to manage multiple developments simultaneously.
Strong IT skills including Microsoft Office.
Excellent communication and negotiation skills.
Commercial awareness with experience of purchase orders and invoice processing.
Ability to work under pressure and meet deadlines.
Full UK Driving Licence.

Desirable Experience

Experience with Premier Guarantee and NHBC warranty processes.
Experience managing a customer care or aftercare team.
Understanding of affordable housing developments.

Personal Attributes

Highly organised and methodical.
Strong leadership qualities.
Professional and customer focused.
Excellent problem-solving ability.
Positive and proactive attitude.
Able to build strong working relationships.
Confident decision-maker.
High attention to detail.
Commercially aware.
Calm under pressure.

Key Performance Indicators (KPIs)

Defects completed within agreed client timescales.
Average response time to reported defects.
Outstanding defects by development.
Client satisfaction scores.
Customer complaint resolution times.
Subcontractor performance.
Cost recovery from subcontractors.
Invoice processing accuracy.
Purchase Order compliance.
Departmental budget performance.

What We Offer

Competitive salary.
Company pension.
Annual leave plus bank holidays.
Opportunities for career progression.
Supportive and professional working environment.
Ongoing training and development.

At Seagate Homes, we pride ourselves on delivering high-quality homes and providing exceptional service long after handover. The Head of Aftercare will play a vital role in maintaining our reputation and ensuring our clients and homeowners receive the highest standards of aftercare.

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

manager jobs in spalding, lin

head of aftercare

General Manager - Spalding

Operations Manager

Store Manager - Springfields Outlet, Spalding

Head of Operations (Deli)

Head of Customer Service

Quality Manager

Head of Service - Visitor Economy and Tourism

Customer Experience Team Leader

Business Improvement Manager

Academy Operations Manager

Pre-School General Business Manager

Registered Manager

Senior Quality & Compliance Manager

Bakery operations manager

SHE Manager - Spalding

Commercial Sales Director

Head of Enterprise Delivery

Shift Manager

Wraparound Care Leader

I want to receive the latest job alerts for manager in spalding, lin

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