Helpdesk team leader Work, Jobs in St Helens (with Salaries)

Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
11d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
13d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
Quick apply
11d
Head of Asset Management
Qualitas Housing —Blackburn
- From £70,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- No experience needed
- Employee discount
- Life insurance
Quick apply
Customer Service Advisor
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Paid training
Quick apply
4d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Writing skills
- Communication skills
- Free parking
- Work from home
Quick apply
Technical Services Supervisor
Equans —Salford
- Full-time
- Computer literacy
- HVAC
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
Quick apply
Recycling Operative
OCS Group —Manchester
- £13.45 an hour
- Day shift
- Customer service
- Supervising experience
- Team management
Quick apply
12d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Lead Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
7d

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Helpdesk Team Leader

Sodexo -
Salford

Quick apply

Job details

Full-time | Fixed term contract
Up to £34,000 a year
11 days ago

Qualifications

Microsoft Word
Operations management
Process improvement
Change management
Analysis skills
Recruiting
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Job Introduction

Helpdesk Team Leader - 6 months FTC

Location: 310 Broadway, Salford, M50 2UE

Salary: Up to 34k depending on experience

Working hours: 40 hours per week

We are seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure full compliance with policies and procedures, deliver contractual and quality KPIs, and provide effective leadership, coaching, and development to a team of administrators and schedulers.

SC Clearance Requirement: Candidates must be eligible for Security Check (SC) Clearance. As part of the eligibility criteria, applicants should have resided in the UK continuously for at least the last 5 years. Employment will be subject to successful security vetting.

Key Responsibilities:

Deputise for the Operations Manager when required.
Act as the first point of escalation for all helpdesk‑related queries.
Support operators and schedulers with workload management.
Monitor and manage workloads to ensure tasks are completed within required timescales.
Deliver and support regular training, coaching, and development activities.
Conduct monthly 1:1s and quarterly PDRs, documenting all actions and development needs.
Maintain accurate processes and identify opportunities for improvement.
Support the rollout of new procedures and operational changes.
Assist with recruitment within the Command Centre.
Build strong customer relationships and ensure high levels of satisfaction.
Promote a safe working environment and uphold Sodexo’s values, policies, and ethical standards.

Requirements:

Minimum 3 years’ experience in a Contact Centre or Service Centre environment.
Proven experience in team leadership and people management.
Ability to lead effectively in a fast‑paced, changing environment.
Strong customer focus and excellent communication skills.
Demonstrated ability to coach, develop, and motivate teams.
Advanced proficiency in Microsoft Excel and Word.
Strong analytical, organisational, and decision‑making skills.
High attention to detail and commitment to service excellence.
Ability to build strong relationships and influence stakeholders.
Experience improving business processes and working to safety standards.
Self‑motivated, professional, and results‑driven.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

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helpdesk team leader jobs in st helens

Helpdesk Team Leader

Helpdesk Manager

Helpdesk Operator

Head of Asset Management

Customer Service Advisor

Customer Service Advisor

Technical Services Supervisor

Senior Infrastructure Engineer

Recycling Operative

Mobile Technical Operative - Mechanical

Lead Technical Operative - Mechanical

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