Head of communications Work, Jobs in Stone, Sts (with Salaries)

CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Marketing Assistant (5 month Contract)
Health Shield Friendly Society Ltd —Crewe
- £28,000 - £32,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Social media management
- Free parking
Quick apply
6d
Digital Merchandising Manager- 12 months fixed term
Head Office —Crewe
- £35,000 - £40,000 a year
- Full-time
- Merchandising
- Continuous improvement
- Team management
Quick apply
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Academy Media Content Manager Internship
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Marketing
- Communication skills
- Time management
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Digital Merchandising Manager- 12 months fixed term
Swansway Garages —Crewe
- £35,000 - £40,000 a year
- Full-time
- Merchandising
- Continuous improvement
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3d
Building Safety Manager
Wolverhampton Homes —Wolverhampton
- £61,854 - £74,492 a year
- Full-time
- Engineering
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- Annual leave
CRM & Data Assistant (12 Month FTC)
Wolverhampton Wanderers FC —Wolverhampton
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- Hybrid work
- CRM software
- Marketing
- Analysis skills
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CRM & Data Manager
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
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Digital Marketing Assistant (12 Month FTC)
Wolverhampton Wanderers FC —Wolverhampton
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Fundraising Lead Date
The Haven Wolverhampton —Wolverhampton
- £30,000 - £35,000 a year
- Hybrid work
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- Communication skills
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Fire Safety Coordinator
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Organisational skills
- In-person
- Annual leave
- Referral programme
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Senior Building Safety Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Annual leave
- Referral programme
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CRM Manager

Riviera Travel -
Burton-On-Trent

Apply Now

Job details

Full-time
Up to £55,000 a year

Benefits

Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Email marketing
Marketing campaign planning
Stakeholder liaison
General Data Protection Regulation (GDPR)
Continuous improvement cycles oversight
Team management
Customer relationship management
Customer loyalty building
Relationship management
Management reporting
AI
Leadership
Communication skills
Analytics

Full job description

Hybrid | Burton upon Trent (Minimum 2 days per week in Head Office)
Up to £55,000 DOE
Managing a team of 3

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

At Riviera Travel, we're entering an exciting new phase of growth and transformation, and we're looking for an ambitious CRM Manager to help shape the future of our customer communications. This is not a traditional CRM role focused solely on business-as-usual campaign delivery. We're looking for someone who loves building, launching and improving. Someone who can spot opportunities, bring new ideas to life and drive meaningful change across our CRM channels.

About the Role

Reporting to the Senior CRM Manager, you'll lead a team of CRM professionals while taking ownership of strategic CRM initiatives across email and direct mail channels. You'll play a key role in driving customer engagement, retention and commercial performance across our UK, Ireland and growing US markets.

This is a newly created position to support continued business growth, giving you the opportunity to make a genuine impact from day one. You'll work on transformational projects, help develop new customer journeys and support major CRM initiatives that have not previously existed within the business.

What You’ll Be Doing

Lead on the planning and delivery of various strategic initiatives across CRM channels, cultivating and delivering roadmaps of customer lifecycle journeys and optimisations
Agree and establish KPIs for activations by forecasting and prioritising effectively. You’ll monitor performance to drive measurable improvements across database growth, engagement, retention and opt-out rates
Provide regular reports and updates to stakeholders and be able to demonstrate how performance relates to wider business goals
You’ll ensure all results/ learnings are turned into practical actions that refine and strengthen future activity
Ensure well-scheduled and well-organised delivery of projects to time.
Establish and implement new CRM programmes across the US consumer market, driving towards market growth and supporting customer nurture
Forecast, plan and deliver key Direct Mail strategic initiatives.
Manage the Direct Mail marketing budget and ensure all buying is optimised for ROI and quality
Build and manage customer lifecycle strategies to drive additional bookings
Leverage customer data to improve enquirer conversion through optimised journeys and new initiatives
Utilise AI tools to enhance personalisation and automation

What Were Looking For:

Proven experience in planning, building and evaluating CRM programmes
A strong understanding of customer and data-driven marketing principles
Commercial acumen and creative CRM expertise
Excellent communication and stakeholder management skills
Experience in building and managing relationships with a diverse range of senior stakeholder
Ability to work effectively under pressure, capable of managing multiple projects simultaneously in a fast-paced and agile environment
Highly organised and experienced in planning and delivering campaigns/activations to agreed objectives within a set timeframe
Analytical mindset and attention to detail
Inspirational leadership and team development experience
A proactive problem-solver, comfortable navigating ambiguity, seeking solutions independently, and viewing challenges as opportunities. Self-motivated with a passion for results
Deeply customer-focused, with a passion for delivering the right message at the right time and in the right way, to enhance the overall customer experience
Experience with Adestra or similar ESPs
Understanding of GDPR and marcoms compliance

How We’ll Take Care of You: We believe in rewarding our team with great benefits and opportunities for growth

Competitive salary - Up to £55,000 (DOE)
Annual company bonus 10%
Hybrid working – flexibility to work from home and the office
27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
Staff travel discounts – Up to 60% discount on Riviera Travel with options for family & friends
Career development – access to Learnerbly and clear career pathways
Employee discounts – on our award-winning holidays for you, friends, and family
Wellbeing support – Employee Assistance Programme, virtual dentist
Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
Financial security – pension scheme and life assurance

Why Join Riviera Travel?

This is a fantastic opportunity to join a business with ambitious growth plans where you can genuinely shape CRM strategy and capability.

Own high-profile strategic projects
Lead transformational CRM initiatives
Influence senior stakeholders across the business
Support international growth and expansion
Develop and grow an established CRM team
Introduce new ideas, technologies and customer experiences

Most importantly, you'll join a team looking for someone who doesn't just maintain the status quo but is excited by the opportunity to build something new.

Apply Now

Refine Your Search

head of communications jobs in stone, sts

CRM Manager

Marketing Assistant (5 month Contract)

Digital Merchandising Manager- 12 months fixed term

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Digital Merchandising Manager- 12 months fixed term

Building Safety Manager

CRM & Data Assistant (12 Month FTC)

CRM & Data Manager

Digital Marketing Assistant (12 Month FTC)

Fundraising Lead Date

Fire Safety Coordinator

Senior Building Safety Manager

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