Hotel & accommodations guest services Work, Jobs in Stone, Sts (with Salaries)

ACCOMMODATION FRONT LINE LEAD
Merlin Entertainments —Stoke-on-Trent
- £13.70 an hour
- Hospitality
- Management
- Customer service
- Employee discount
9h
Kitchen staff / 257 - The Picture House, Stafford
J D Wetherspoon plc —Stafford
- £12.91 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Bar staff / 755 - The Wheatsheaf, Stoke-on-Trent
J D Wetherspoon plc —Stoke-on-Trent
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Bar Supervisor - Live In
HandPickedHotels —Nantwich
- £14.30 an hour
- Weekend availability
- Bar
- Hotel
- Free parking
- Employee assistance programme
Kitchen staff / 7090 - The George Inn
J D Wetherspoon plc —Sandbach
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Kitchen staff / 412 - The Lord Burton, Burton upon Trent
J D Wetherspoon plc —Burton-On-Trent
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Housekeeping Supervisor
Hilton —Burton-On-Trent
- £13.93 an hour
- Full-time
- English
- Hotel
- Employee stock purchase plan
- Annual leave
Kitchen staff / 1635 - The Society Rooms, Macclesfield
J D Wetherspoon plc —Macclesfield
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Bar Supervisor/Manager
Goat and Grain Ltd —Wolverhampton
- From £13.30 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
Quick apply
Sous Chef
ibis Styles Crewe —Crewe
- Up to £27,561.60 a year
- Weekend availability
- Cooking
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply

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ACCOMMODATION FRONT LINE LEAD

Merlin Entertainments -
Stoke-on-Trent

Apply Now

Job details

£13.70 an hour
9 hours ago

Benefits

Employee discount

Qualifications

Hospitality
Management
Customer service
Supervising experience
Leadership
Hotel experience

Full job description

What you'll bring to the team

Accommodation Frontline Lead

Location: Alton Towers Resort

Are you an experienced hospitality professional with a passion for guest experience and customer service? Alton Towers Resort is looking for an enthusiastic and dependable Accommodation Frontline Lead to support our accommodation teams in delivering exceptional service, high operational standards, and memorable guest experiences. In this key frontline role, you will supervise, guide, and support colleagues across multiple departments, helping to ensure the smooth day-to-day operation of our accommodation offering.

Key Responsibilities

Lead, coach, and support frontline colleagues across multiple departments to deliver outstanding service.
Conduct regular training sessions and performance check-ins to support colleague development.
Monitor cleanliness, presentation, and safety standards across all accommodation areas.
Ensure all daily operational tasks are completed efficiently and to standard.
Act as the first point of escalation for guest complaints, refunds, and operational disruptions.
Carry out key holder duties, including opening and closing areas and completing required checklists.
Maintain high levels of guest engagement and consistently deliver service standards.
Respond to guest feedback and proactively identify opportunities to improve service delivery.
Support the wider Housekeeping, Front of house and Retail departments whilst driving commercial excellence.
Remain flexible and adaptable to meet the needs of the business, including shift patterns.

Accommodation-Specific Responsibilities

Support check-in and check-out processes and resolve accommodation-related guest queries.
Oversee the day-to-day running of the commercial units within accommodation.
Guide colleagues in maintaining cleanliness and ensuring rooms meet resort standards.
Be able to take on People Management duties across the accommodation site, including; performance management, managing absence, training and coaching.
Provide support, coaching, and corrective action where required to maintain service excellence.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.2K subscribers

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Qualifications & Experience

Due to the nature of this role we can only accept applications from candidates 18 and over
Previous experience in an operational role is essential (experience within a theme park, hotel, or leisure environment is desirable)
A strong team player with a positive, reliable, and proactive attitude
Confident supporting and guiding colleagues with a hands-on leadership approach
Comfortable handling guest concerns and operational challenges calmly and professionally
Previous leadership or supervisory experience is beneficial but not essential

Benefits

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
Ongoing training and development opportunities
Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.

Apply Now

Refine Your Search

hotel & accommodations guest services jobs in stone, sts

ACCOMMODATION FRONT LINE LEAD

Kitchen staff / 257 - The Picture House, Stafford

Bar staff / 755 - The Wheatsheaf, Stoke-on-Trent

Bar Supervisor - Live In

Kitchen staff / 7090 - The George Inn

Kitchen staff / 412 - The Lord Burton, Burton upon Trent

Housekeeping Supervisor

Kitchen staff / 1635 - The Society Rooms, Macclesfield

Bar Supervisor/Manager

Sous Chef

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