Customer service team Work, Jobs in Sunderland (with Salaries)

Night Porter
The Roker Hotel —Sunderland
- £12.96 an hour
- Night shift
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee discount
Quick apply
1d
Casual Sales Assistant
Flannels —Sunderland
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
7d
Matchday Ticket Office
Sunderland Association Football Club —Sunderland
- Part-time
- Communication skills
- Flexible schedule
Quick apply
6d
Sales Associate, Dalton Park
Crocs —Seaham
- Weekend availability
- Customer service
- Communication skills
- Retail sales
- Flexible schedule
22h
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
Sales Assistant (Part-Time)
Pandora Jewelry —Sunderland
- £13.25 an hour
- Part-time
- Customer service
- Employee discount
5d
Customer Service Advisor (Full-time)
Ashford Orthodontics —Sunderland
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
6d
Sales Colleague
Currys —Sunderland
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Car Sales Executive
Pulman Group —Sunderland
- Up to £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
7d
Cleaner (part-time)
JT Atkinson & Sons Ltd —Sunderland
- £12.71 - £13.00 an hour
- Part-time
- In-person
- Free parking
- Employee discount
Quick apply
6d
Retail Keyholder
French Connection —Dalton le Dale
- £12.86 an hour
- Part-time
- Customer service
- Supervising experience
- Conflict management
- Store discount
- Employee discount
Quick apply
Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
11d
Part Time Sales Assistant
Heron Foods —Houghton le Spring
- Up to £12.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
1h
Night Shift - Customer Service Assistant
Victory Casino Slots —Sunderland
- £13.50 an hour
- Full-time
- Customer service
- No experience needed
- In-person
Quick apply
Outbound Holiday Sales Representative
Betr Outsourcing —Roker
- £24,784 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Paid training
Quick apply
9h
Barista
Starbucks —Sunderland
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Customer Experience Advisor
believe housing —Seaham
- £27,073 - £28,426 a year
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
Sales Executive
WeBuyAnyCar —Sunderland
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Computer literacy
- Analysis skills
- Employee discount

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Night Porter

The Roker Hotel
Sunderland

Quick apply

Job details

Zero hours contract
£12.96 an hour
1 day ago

Benefits

Free parking
Discounted or free food
Canteen
Employee discount
On-site parking

Qualifications

Guest check-in and check-out
Hospitality
Guest relations
Closing procedures
Premises locking and securing procedures
Internal department liaison
Lock and unlock routines
Bar service
Security
Guest services
Night audit bookkeeping
Hotel experience

Full job description

Overview

Job Description:

The 4* Roker Hotel in Sunderland are seeking to recruit a Night Porter on a Variable Contract, averaging 2 to 3 shifts per week. As Night Porter, responsibilities will include:

Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner,
Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
Ensuring the night audit function is completed accurately on a timely basis
Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
Communicating effectively with the Front Office Manager and wider hotel team
Anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction.
Maintaining good PR with guests/ customers at al times.

Team Work/Communication-

Promote a helpful and professional image within the department, ensuring full co operation is given to colleagues in other departments.
Maximise all sales opportunities, ensuring sales leads are passed to the Management
Report any maintenance problems and ensure they are rectified, specifically in relation to the comfort of guests and issues of Health and Safety.

Compliance-

To be fully conversant with the Reservations Policy and Procedures.
To follow the Hotel policy relating to guest comments and complaints.
To be fully aware of the security of the hotel and do at least 2 full walk arounds taking full viewing of all corridors and areas where external doors are located.
To be fully aware that it is against hotel policy for hotel staff to be on the property when not on a working shift and no un-authorised usage of bedrooms should take place at any given time. Night porters are not authorised to give staff accommodation unless authorised by management.
To comply with Company requirements relating for Fire and Health and Safety procedures.
To attend any training and departmental meetings, as required.
To contact the General or Assistant Manager in emergency cases straight away and if very serious contact Directors.
Ensure full compliance by the department to all issues of Hygiene, Health and Safety and Fire, as indicated by legislation and the Hotel and Company Health and Safety Manuals
To maintain standards of cleanliness within the hotel by working through the task sheet and signing off and then put into the audit pack

Security-

Maintain security of the hotel by completing walk arounds during the night and making sure the fire routes and external doors are checked at each walk around.

General Duties-

To undertake any other reasonable duties, as requested by a member of the Senior management team.
To deliver room services out of hours as to the company standard.
To serve on the bar for late night residents.
To service and setup function rooms according to the clients requirements.

As a Night Porter for Seaton Hospitality you will be required to carry out Physical tasks:

To be able to work on your feet for up duration of shift
Lift items of varying weight that will include items such as guests luggage, tables, chairs, kegs and any other item requested by management within reason
Be able to perform duties that will include reaching, kneeling and bending

Pay: £12.96 per hour

Benefits:

Canteen
Discounted or free food
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team jobs in sunderland

Night Porter

Casual Sales Assistant

Matchday Ticket Office

Sales Associate, Dalton Park

Telephone Operator

Sales Assistant (Part-Time)

Customer Service Advisor (Full-time)

Sales Colleague

Car Sales Executive

Customer Service Advisor – Full Time

Cleaner (part-time)

Retail Keyholder

Customer Service Advisor (Inbound)

Part Time Sales Assistant

Night Shift - Customer Service Assistant

Outbound Holiday Sales Representative

Barista

Customer Experience Advisor

Sales Executive

Customer Relations Clerk

I want to receive the latest job alerts for customer service team in sunderland

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