Part time customer service advisor Work, Jobs in Swansea (with Salaries)

Customer Service Advisor (Part Time)
Tredz Bikes —Swansea
- £13,325 a year
- Part-time
- Hybrid work
- Microsoft Word
- Writing skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Part Time Customer Service Advisor
Something Different Wholesale —Swansea
- From £12.71 an hour
- Part-time
- Bilingual
- Computer literacy
- English
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Service Assistant
SHELL Sketty —Swansea
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
20h
Customer Service Advisor
TP ADMIN (SWANSEA) LIMITED —Gorseinon
- £30,000 - £50,000 a year
- Part-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
Quick apply
2d
Customer Service Associate / Cashier
Swansea Building Society —Swansea
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Customer Service Assistant Nights
SHELL Swansea Bay —Neath
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
6d
Customer Service & Operations Specialist
ColleXable —Gilfach Goch
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
7d
Customer Services Advisor
Halfords —Llanelli
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
7d
Customer Service Assistant
Castle Bingo —Bridgend
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply

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Customer Service Advisor (Part Time)

Tredz Bikes -
Swansea

Quick apply

Job details

Permanent | Part-time
£13,325 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Writing skills
Case record updates
Cycling
Organisational skills
Customer interaction
Communication skills
Supply chain customer service

Full job description

About Us

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

The role

This is a role for someone who loves solving problems, getting things done, and helping riders enjoy their cycling hobby. You'll be the person our cycling customers turn to when they need support with their order, whether that's a delivery issue, a change of mind return, a payment query, or help adding or swapping items before dispatch.

Our customers are riders who live for cycling. Every time you sort a delivery problem, process a refund, answer a question clearly, or help them adjust their order, you're making sure they can get on with enjoying their hobby without hassle.

No two days are the same. One moment you're on live chat helping track a parcel, the next you're on the phone processing an exchange or coordinating with our courier partners to redirect a delivery. You'll manage your own cases, keep customers informed, and work across teams to make sure things get sorted quickly and properly.

If you enjoy clear communication, taking ownership of problems and tasks, and making a real difference when riders need help, this is the role for you. Apply today!

Here’s what a day in the role will look like:

Talk to customers about what they need help with, using telephone, online chat, email or social media
Work with courier partners to track deliveries, arrange redirections, or organise returns
Keep records up to date by logging and tracking the cases you handle in our systems
Manage your own workload, making sure customers get what they've ordered, when they expect it
Share helpful advice on products, care, and maintenance, while explaining customers' rights and options (using the training and resources we provide)
Handle order changes like cancellations, refunds, exchanges, and payment or account queries
Coordinate with other colleagues like bike experts, aftersales, warehouse and finance to quickly resolve delivery, order, and other issues.

What you’ll need to do well in this role:

Experience

1+ year of office/contact-centre based working or similar environment (essential)
Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
Cycling industry experience or genuine passion for cycling (advantageous)

Skills & Attributes

Excellent verbal and written communication
Strong attention to detail and organisational skills
Ability to manage and prioritise your workload
Customer-first mindset with a solution-focused approach
Ability to empathise, with keen active listening skills

Work pattern: Shift work mainly Monday to Friday with some weekends.

What you’ll get (subject to eligibility):

Competitive Salary: £13,325.00 per annum.
Hybrid Working
Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT). An amazing perk for anyone who’s passionate about cycling.
Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
Pro Rata 33 days holiday (increasing to 38 days with length of service)
Up to 50% off Halfords garage bills and discounts across Halfords retail stores
Discounts on everything from groceries to restaurants, shopping, and insurance
Family & Friends Discounts
Cycle to Work Scheme
Financial Planning Support
24/7 GP Access, 364 days a year
Share Save Scheme with 20% discount on shares
Health Cash Plan
Company Sick Pay, Pension and Life Assurance

Job Types: Part time, Permanent

Work Location: Hybrid 2 days minimum working from - Swansea SA7 9FH

Closing Date: Friday 4th September 2026.

At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Pay: £13,325.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Swansea SA7 9FH

Quick apply

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Customer Service Advisor (Part Time)