Customer service centre lead Work, Jobs in Thriplow, Cam (with Salaries)

Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
Customer Service Advisor
Signs DIY —Letchworth
- £25,420 - £36,000 a year
- Full-time
- Hybrid work
- In-person
- Sick pay
Quick apply
3d
Assistant Manager
PetsCorner —Royston
- £12.87 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
11d
Data Operations Executive
Alzheimer's Research UK —Cambridge
- £25,000 a year
- CRM software
- Customer service
- Salesforce
- Sick pay
7d
Retail Manager Casual Work
St Elizabeth's Centre —Saffron Walden
- £12.84 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Contact Centre Coordinator
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Part-time
- IT
- Communication skills
- Flexible schedule
3d
District Library Assistant
Cambridgeshire County Council —Ely
- £26,403 - £28,142 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Annual leave
- Employee discount
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Activity Facilitator - Heritage Lounge
Heritage Lounge —Letchworth
- £14 an hour
- Part-time
- Customer service
- Care experience
- Organisational skills
- Referral programme
Quick apply
12d
Programme Manager (Custom Programmes) - 2 vacancies
JBS Executive Education Ltd —Cambridge
- £33,361 - £41,474 a year
- Weekend availability
- Hybrid work
- Agile
- Communication skills
- School
- Flexible schedule
6d
Atlassian Jira & Confluence Administrator / Technical Lead
in-tech group Ltd —Stevenage
- Full-time
- Analysis skills
- APIs
- In-person
Quick apply
Security Team Leader
Mitie —Cambridge
- £13.40 an hour
- Full-time
- Administrative experience
- Supervising experience
- Team management
Activity Leader/ Student Services Coordinator
EC English Language Centres —Cambridge
- Full-time
- Customer service
- English
Quick apply
Retail Bureau Manager
Eurochange —Bishop's Stortford
- £14 an hour
- Part-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Senior People & Culture Business Partner - Maternity Cover (12 Months)
HCL – Hertfordshire Catering Limited —Welwyn Garden City
- Up to £51,848 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Free parking
Quick apply
Commercial and Finance Support Manager
Datalec Precision Installations —Buntingford
- Full-time
- Management
- ERP systems
- IT
- Store discount
- Health & wellbeing programme
Quick apply
4d
Front of House General Assistant
BaxterStorey UK —Cambridge
- Part-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Banking Senior
M Group —Stevenage
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for customer service centre lead in thriplow, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Centre Lead

Raytheon -
Harlow

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Paid volunteer time
Sick pay

Qualifications

Management
Microsoft Office
Leadership
Communication skills

Full job description

Date Posted:

2026-07-10

Country:

United Kingdom

Location:

Harlow, Essex

Position Role Type:

Onsite

Raytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our Training Transformation Services (TTS) team in Harlow.

As Customer Service Centre Lead, you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations.

The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations.

You must be eligible and willing to gain BPSS and SC clearance.

Key Responsibilities

You will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:

Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets
Working closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives
Provide clear and robust communication, identifying risks and working to mitigate with all stakeholders
Ensure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process
Champion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements.
Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions
Planning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments
Maintaining the team's training and certifications
Ensure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained
Leading, coaching, and developing team members through regular performance reviews and development activities
Managing and approving time recording and attendance activities

Required Skills & Experience:

Extensive management experience in a similar environment
Leadership experience of diverse teams
Strong SAP & MS Office Skills
Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems
Strong communication and presentation skills

Benefits and Work Culture

37hr working week with early finish Fridays - start your weekend early!
25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
10.5% company pension contribution with 6% employee contribution
Annual company bonus scheme (discretionary)
6 times salary Life Assurance with pension
Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others
Enhanced sick pay
Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave

Raytheon UK

We take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

RTX

Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

#LI-AS3

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Apply Now

Refine Your Search

customer service centre lead jobs in thriplow, cam

Customer Service Centre Lead

Customer Service Advisor

Assistant Manager

Field Sales Executive

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Data Operations Executive

Retail Manager Casual Work

Contact Centre Coordinator

District Library Assistant

Sales Team Leader

Activity Facilitator - Heritage Lounge

Programme Manager (Custom Programmes) - 2 vacancies

Atlassian Jira & Confluence Administrator / Technical Lead

Security Team Leader

Activity Leader/ Student Services Coordinator

Retail Bureau Manager

Senior People & Culture Business Partner - Maternity Cover (12 Months)

Commercial and Finance Support Manager

Front of House General Assistant

Banking Senior

I want to receive the latest job alerts for customer service centre lead in thriplow, cam

Related Searches

Explore jobs in more locations

Key Responsibilities

Required Skills & Experience:

Benefits and Work Culture

Raytheon UK

Jobseeker tools

Employer Tools

Browse

Stay Connected