2nd line technical Work, Jobs in Thurmaston, Lec (with Salaries)

Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Part-time
- Computer literacy
- Computer skills
- Free parking
- Work from home
5d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Trainee Data Developer
NEXT —Leicester
- £27,700 - £29,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
13d
Mainframe Academy
NEXT —Leicester
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
Middle Weight Digital Designer
NEXT —Leicester
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
Assistant Merchandiser
NEXT —Leicester
- Full-time
- Google Suite
- Merchandising
- Communication skills
- Free parking
- Employee discount
7d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
IT Support Technician
Complete Computer Solutions —Derby
- From £25,000 a year
- Overtime
- English
- SharePoint
- In-person
- Free parking
- Annual leave
Quick apply
7d
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
Assistant Designer
NEXT —Leicester
- £30,000 - £40,000 a year
- Full-time
- Google Suite
- CAD
- Communication skills
- Free parking
- Employee discount
Product Technologist
NEXT —Leicester
- £46,000 - £68,000 a year
- Full-time
- Google Suite
- Continuous improvement
- Quality control
- Free parking
- Employee discount
SEO Executive
NEXT —Leicester
- Call to connect
- Free parking
- Employee discount
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School

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Home Customer Service Advisor

NEXT -
Leicester

Apply Now

Job details

Part-time
£13.29 an hour
5 days ago

Benefits

Free parking
Work from home
Discounted gym membership
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Complaint handling
Computer skills
Customer interaction

Full job description

Home Customer Service Advisor

Pay:
Starting at £13.29 per hour. You'll also earn an extra £1 per hour for weekend shifts! Plus, you could earn up to 20% more with a quarterly performance bonus if you’re a star player.

Shifts:

Shift 1: Sunday 9am - 4pm, Monday to Wednesday 2pm - 9pm (28 hours per week)

Shift 2: Wednesday to Friday 2pm - 9pm & Saturday 9am - 4pm (28 hours per week)

Shift 3: Monday to Thursday 4pm - 9pm & Friday pm - 9pm (26 hours per week)

PLEASE NOTE:
Shifts are limited and offered on a first come first served basis and cannot be guaranteed.

Location:
Onsite, based at our contact centre - Radar Road, Leicester LE3 with the opportunity to apply to work from home, in line with our policy after a minimum of 6-9 months service (eligibility criteria applies).

Training:
Starting Monday 28th September 2026 until Friday 16th October 2026. (Monday - Friday 9 am - 5 pm)

Then coaching with an experienced advisor for up to 3 weeks until 6th November (Monday - Friday 9 am - 5 pm)

You must be able to commit to the full training period to be considered for the role .

*During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift, per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.

Benefits -
https://careers.next.co.uk/life

The role

NEXT is dynamic and constantly evolving, reaching a global community of over 8 million customers. As our Home department continues to grow, we are looking for Customer Service Advisors to join the team at our Doncaster contact centre.

In this role, you will take ownership of furniture calls and complaints, providing the support our customers rely on and solutions that ensure our customers always come first.

It is a fast-paced environment where we use our ‘Let’s take it on’ mindset to support millions of people worldwide. You’ll be part of a knowledgeable team dedicated to ensuring every customer feels heard and valued.

What you’ll take on

In this role, you will focus on delivering helpful, high-quality service without the pressure of sales targets. You will have the autonomy to make decisions and provide solutions across calls, emails, web chats & WhatsApps. You will manage a variety of queries, from pre-purchase questions to after-sales care. If something hasn’t gone to plan, you’ll take ownership to fix it as quickly and efficiently as possible. Whether you are answering a question about a faulty sofa or an issue with a delivery, your mission is to ensure every query is resolved while delivering an incredible customer experience.

You will focus on delivering exceptional customer service and receiving great customer feedback.

Fast-paced: Love a dynamic environment? You’ll thrive here! We value friendly, helpful service and need problem solvers who can think on their feet. If a customer's furniture arrives with a setback, you will be the person who puts a smile back on their face.

We believe in building on success and learning to evolve. You don’t need to be an expert from day one; we provide the tools to help you succeed:

Comprehensive training: You will begin with three weeks of full-time onsite training focused on our retail customers, followed by one-on-one coaching.

Continued support: Once you have mastered the basics, you will move on to supporting our online customers with guidance from an experienced team manager.

What you’ll bring

We are looking for colleagues who are real, honest, and ready to take responsibility. Your mission is to be the friendly voice our customers rely on, truly listening to their needs to find the right solutions.

To thrive in our team, you should have:

A customer-first mindset: You will always keep the customer in mind and use your empathy to achieve the best resolutions.

Clear communication: You have the ability to communicate with transparency, warmth, and a genuine passion for our products.

Resilience and initiative: You take a proactive approach to problem-solving and stay calm under pressure. You take full ownership of the customer journey from start to finish.

Collaborative spirit: You are ready to work together, sharing your expertise to help the team succeed.

Technical proficiency: You have a good level of computer skills and experience using digital tools.

If you are a confident decision-maker who is ready to push the boundaries of your career, we would love to hear from you!

Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

2nd line technical jobs in thurmaston, lec

Home Customer Service Advisor

Support Engineer 2nd Line

Associate Field Services Technician, IT

2nd Line Desktop Support Technician

2nd Line Technical Analyst

Trainee Data Developer

Mainframe Academy

Middle Weight Digital Designer

Security Pen Tester

IT Apprentice

1st/2nd Line IT Support Analyst

Assistant Merchandiser

2nd Line Support Analyst

IT Support Technician

Senior 1st Line Support

IT Support Assistant

Assistant Designer

Product Technologist

SEO Executive

Network Engineer

I want to receive the latest job alerts for 2nd line technical in thurmaston, lec

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