Resources advisor Work, Jobs in Totton, Ham (with Salaries)

Reservations Advisor
Carnival UK —Southampton
- Full-time
- Communication skills
Quick apply
2d
Head of Social and PR
B&Q —Eastleigh
- From £90,000 a year
- Part-time
- Hybrid work
- Social media management
- Annual leave
- Employee assistance programme
10d
Independent Domestic Abuse Advisor – Basingstoke
Southern Domestic Abuse Service —Eastleigh
- Full-time
HR Recruitment Advisor - Strategic Projects
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
8d
Human Resources Manager
Portsmouth Marriott Hotel —Portsmouth
- Full-time
- Hospitality
- Hotel
- Human resources
- COVID-19 protective measures
- Employee assistance programme
Quick apply
Service Engineer – Heavy & Ministry of Defence (MOD) Trailers
Andover Trailers Ltd —Andover
- £35,000 - £38,000 a year
- Overtime
- Customer service
- Continuous improvement
- Quality control
- Free parking
- Sick pay
Quick apply
Senior Learning & Development Manager - Global Distribution & Packaging
CooperVision —Southampton
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Sales Advisor
The Dune Group —Portsmouth
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Associate Vice President, Talent and Employee Experience (12 month FTC)
Carnival UK —Southampton
- Full-time
- Organisational skills
- Training & development
- Leadership
- Employee assistance programme
Quick apply
2d
Data Manager
Glenmoor & Winton Academies —Bournemouth
- £35,377 a year
- School
- Employee discount
Independent Domestic Violence Advisor – Havant
Southern Domestic Abuse Service —Havant
- £26,805 - £29,722 a year
- Part-time
Partners Assistant
Fatface Corporation —Havant
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
8d
Heavy Trailer and Plant Body Fitter
Andover Trailers Ltd —Andover
- £30,420 - £34,476 a year
- Overtime
- Assembly
- Continuous improvement
- Driving
- Free parking
- Sick pay
Quick apply
Audit Manager
TC-Group —Eastleigh
- Full-time
- Hybrid work
- Business development
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
HGV Technician/Workshop Controller
Andover Trailers Ltd —Penton Mewsey
- £45,000 - £50,000 a year
- Overtime
- Heavy lifting
- Assembly
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Project Manager
Indra Group UK & Ireland —Bournemouth
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Up to 50% travel
- Free parking
- Employee discount
Quick apply
2d
Senior Quantity Surveyor
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Business development
- Mentoring
- Contracts
Associate Cost Manager
PickEverard —Salisbury
- Team management
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Lead Robotics Engineer
Callen-Lenz —Southampton
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
Indirect Tax Compliance & Reporting Manager
Zurich Insurance —Fareham
- Full-time
- Hybrid work
- Team management
- Communication skills
- Tax experience
- Flexible schedule

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Reservations Advisor

Carnival UK -
Southampton

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Leisure travel sales
Partnership building
Communication skills

Full job description

We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.

Key Responsibilities Include:

Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.

Aiming to provide first-call resolution, delivering the desired outcome for guests and travel agent partners.

Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that best match their needs.

Converting enquiries into bookings by confidently recommending and selling cruise holidays, cabins, packages, and relevant products.

Managing cruise bookings from initial enquiry through to confirmation, ensuring accuracy and attention to detail throughout the booking process.

Delivering outstanding guest satisfaction and creating memorable customer experiences.

Supporting travel agent and guest queries via webchat.

Handling complex and special requests with professionalism, demonstrating expert product knowledge and ownership through to resolution.

This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Requirements: What You Need to Succeed
Successful candidates will possess:

Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners

Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.

Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:

Professionalism – be ready for work, courteous to colleagues and protect customer information

Positive Attitude

Team Collaboration

Adaptability

Reservation Advisor: What you need to know
Interview Process – will include a one way video interview, an online assessment and a face to face interview (Discovery Day) at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).

Discovery Day – week commencing Monday 28th September 2026
Start date – Monday 2nd November 2026

Training: first 5 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00, Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.

Bonus Scheme

Employee Discounted Cruising plus Friends and Family offers

Recognition scheme with prizes and awards

Regular office events including live entertainment, lifestyle events and charity partner fundraisers

Extensive learning and development opportunities

Employee-led networks

Company paid Health Cash Plan and health assessment

Discounted retail and leisure via discounts portal

Minimum 25 days leave, bank holiday allowance and holiday trading scheme.

Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

#LI-Hybrid

#Job Functions: Customer Service; Sales;

#LI-CS1

#PCL

#CUK

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Quick apply

Refine Your Search

resources advisor jobs in totton, ham

Reservations Advisor

Head of Social and PR

Independent Domestic Abuse Advisor – Basingstoke

HR Recruitment Advisor - Strategic Projects

Human Resources Manager

Service Engineer – Heavy & Ministry of Defence (MOD) Trailers

Senior Learning & Development Manager - Global Distribution & Packaging

Sales Advisor

Associate Vice President, Talent and Employee Experience (12 month FTC)

Data Manager

Independent Domestic Violence Advisor – Havant

Partners Assistant

Heavy Trailer and Plant Body Fitter

Audit Manager

HGV Technician/Workshop Controller

Project Manager

Senior Quantity Surveyor

Associate Cost Manager

Lead Robotics Engineer

Indirect Tax Compliance & Reporting Manager

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