Company Overview
At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.
At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.
Job Summary
Pointer Ltd is looking for a highly organised and detail-oriented Billing Administrator to manage daily service invoicing and provide accurate financial data for key clients. In this role, you will be responsible for processing service invoices, liaising with customers to obtain necessary order numbers, and ensuring that all maintenance calls and service parts are invoiced accurately. You will also prepare and deliver weekly billing reports to the management team, monitor discrepancies, and ensure all billing processes are compliant with client agreements.
Key Responsibilities:
- Process daily service invoicing for key clients, ensuring all transactions are accurate and timely.
- Communicate with customers to obtain order numbers, ensuring proper documentation and smooth invoicing processes.
- Review all maintenance calls and accurately invoice for parts and services, ensuring compliance with client agreements.
- Prepare and deliver weekly billing figures to the Management Team, providing clear and accurate financial data for review.
- Continuously monitor and resolve any discrepancies in billing, ensuring prompt follow-up and resolution.
- Maintain accurate and organised records of all billing transactions for auditing and reporting purposes.
Who are you
You are a highly organised and detail-oriented professional with a passion for accuracy, customer service, and continuous improvement. With excellent communication and problem-solving skills, you can build positive relationships with customers and colleagues while proactively resolving billing and invoicing queries.
You thrive in a fast-paced environment, maintaining accurate records and managing multiple tasks efficiently, with a strong focus on quality and compliance. Proficient in Microsoft Excel, Adobe Pro, and service management systems, with knowledge of simPRO and Xero desirable, you are a resilient team player who can also work independently, take initiative, and contribute to delivering an exceptional service experience.
Required Experience & Qualifications
- Exceptional communication skills, with the ability to engage and build rapport with customers and colleagues alike.
- Strong customer-centric approach, always prioritising client needs and delivering excellent service.
- Skilled problem solver, with a proactive attitude and the ability to address challenges quickly and effectively.
- Resilient, adaptable, and a true team player, while also capable of working independently with initiative.
- A passionate ambassador for the Pointer brand, consistently representing the company’s values and commitment to quality.
- Curiosity-driven, always looking for ways to innovate and improve processes.
- Excellent organisational skills and keen attention to detail, ensuring accuracy in all tasks.
- Strong ability to meet and exceed customer expectations, maintaining high standards of service delivery.
- Proficient in IT, including Excel, Adobe Pro, and Service Management Systems.
- Knowledge of simPRO and Xero is preferred, but not essential.
- Ideally, previous experience with billing procedures or financial systems.
- Must be eligible to work in the UK.
Benefits:
At Pointer, we don’t just offer a job — we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:
Financial Security & Rewards
- Competitive salary with an annual review
- Company pension to help secure your future
- Employee referral scheme—recommend great people and get rewarded
Work-Life Balance & Flexibility
- Generous holiday allowance to recharge and unwind
- Flexible working options* to fit your lifestyle
Structured Career Growth & Development
- Career progression opportunities—we invest in your future
- Bi-annual career mentoring
- Training & professional membership support* to help you develop your skills
Health & Well-being
- Life assurance for peace of mind
- Access to private GP services—because your health matters
- Annual flu jab to keep you feeling your best
Exclusive Employee Perks
- Employee discount scheme—save on top brands
- Company car* for eligible roles
*Some benefits are role dependent.
Equal Opportunities Statement:
Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Life insurance
- Referral programme
- Sick pay
- Store discount
Experience:
- Fire and Security : 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
