Data Work, Jobs in Treforest, Rct (with Salaries)

Customer Data Research Co-Ordinator
Transport for Wales —Pontypridd
- £30,400 a year
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Employee discount
3d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
9d
Asset Data and Information Lead Officer / Swyddog Arweiniol Data a Gwybodaeth
Wales & West Housing —Llanishen
- £45,436 - £54,373 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
19h
Part Time Data Center Technician
Microsoft —Newport
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- Mentoring
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Commercial Finance Analyst
PHSGroup —Caerphilly
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Education Data Insights and Performance Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Analysis skills
- School
1d
Research Associate in Statistics
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- Maths
- Machine learning
- AI
Office Administrator
Davies Carpentry and Fire Protection Ltd —Port Talbot
- £25,420 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7d
Data & Performance Analyst
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Part-time
Trainee Data Cabling Engineer
IKM Network Communications Ltd —Cardiff
- £25,389 - £29,750 a year
- Overtime
- Travel
- In-person
- Hand tools
Quick apply
5d
Software Engineer, Data Infrastructure & Acquisition - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
- Doctoral degree
- Computer Science
- Master's degree
4d
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Data Governance Manager
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Communication skills
4d
Data Lead
Scrumconnect Consulting —Bridgend
- £450 - £500 a week
- SQL
- AWS
- Machine learning
Data Engineer (SC Cleared)
Scrumconnect Consulting —Bridgend
- £65,000 - £70,000 a year
- Hybrid work
- Data analysis skills
- SQL
- AWS

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Customer Data Research Co-Ordinator

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£30,400 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Presentation skills
Classroom experience
Welsh

Full job description

Salary:

£30,400
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

31 July 2026
Vacancy Reference:

0781

The Role

The Customer Data Research Coordinator will provide support to the Customer Experience Strategy implementation by administering and coordinating customer research using a variety of insight sources and methodologies, including Transport for Wales's (TfW's) Voice of the Customer and Customer Live. Delivering measurable and meaningful data.

Role responsibilities

Support management of supplier relationships via regular meetings and communications to ensure contractual obligations are adhered to.
Coordinate research requests made via TfW internal and external stakeholders by keeping track of these requests and project milestones to ensure timely delivery of research outcomes is available to stakeholders.
Keep up to date with research methodologies / approaches and helping to review our research standards by using available resources to be able to share relevant best practice research with the rest of the organisation.
Co-ordinate the delivery of the business benchmarking and ServCheck surveys by accurately inputting the data into the relevant dashboards to help the business maximise the benefits of our Institute of Customer Services (ICS) membership.
Manage a research pipeline, including the admin, co-ordination, communication/dissemination of information by identification of risks and opportunities and developing / maintaining a RACI to ensure projects are being prioritised based on business needs.
Take accountability in the production and development of Customer Live pack using PowerBI and creating a presentation to deliver the information ensuring roadmap is created and adhered to, evolving, and adapting Customer Live to align with the customer experience strategy.
Liaising with relevant internal and external stakeholders on the development and ongoing management of a TfW proprietary customer satisfaction programme to ensure we and continuously monitoring, measuring, and driving improvements for our customers.
Maintain and create meaningful dashboards through the collaboration with TfW stakeholders to ensure that the dashboards are displaying relevant key information.
Produce recommendations for Customer Experience improvements by conducting ad-hoc analysis of the Customer Feedback Surveys to ensure that we are driving improvements for our customers. For what purpose, to ensure that?
Support the wider Customer Reporting team by collating and delivering data and reports to inform, highlight risks and aid decision making

Who we're looking for

Possess or working towards a relevant Data Analytics qualification, or have equivalent, relevant work experience
Extensive experience in a customer and stakeholder engagement role, facilitating group discussions and other engagement activities.
Proficient and accurate in tracking and recording key project information and data findings.
Proven ability to engage with, develop and manage effective working relationships with a range of internal and external stakeholders up to director level.
Demonstrable planning and prioritisation to deliver work to a high standard and by the required deadline.
Extensive experience of transforming information from a range of sources (transactional data, survey data, related research publications etc.) into insight.
Experience of presenting insights to internal stakeholders and making recommendations based on the analysis on how to improve the customer experience.
Proficient ability with PowerBi, Excel and PowerPoint.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

data jobs in treforest, rct

Customer Data Research Co-Ordinator

Business Analyst

Data Center Critical Environment Technician Manager

Business Analyst

Data Center Technician

Asset Data and Information Lead Officer / Swyddog Arweiniol Data a Gwybodaeth

Part Time Data Center Technician

Operational Excellence Analyst

Commercial Finance Analyst

Data Management Coordinator

Education Data Insights and Performance Officer

Research Associate in Statistics

Office Administrator

Data & Performance Analyst

Trainee Data Cabling Engineer

Software Engineer, Data Infrastructure & Acquisition - Cardiff, United Kingdom

Business Analyst

Data Governance Manager

Data Lead

Data Engineer (SC Cleared)

I want to receive the latest job alerts for data in treforest, rct

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