Production line leader Work, Jobs in Trumpington, Cam (with Salaries)

Customer Service Team Leader
Lucy and Lola Shop —Cambridge
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
Team Leader - Production
Xaar —Huntingdon
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
CNC Machinist
Precision Door Solutions —Ely
- £15 - £20 an hour
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Annual leave
Quick apply
General Yard Operative
EMR Group —Newmarket
- Full-time
- Annual leave
Quick apply
Operations Manager
Novanta —Cambridge
- Full-time
- Continuous improvement
- Team management
- In-person
Metallic Production Operative
Senior Aerospace Thermal Engineering —Royston
- Full-time
- Quality control
Quick apply
Plant Supervisor
Holcim —Cambridge
- Overtime
- Maintenance
- Employee discount
Insulations Operator
Senior Aerospace Thermal Engineering —Royston
- Overtime
- Continuous improvement
Quick apply
Line Leader
The Green House Growers —Ely
- £14.41 - £15.41 an hour
- Full-time
- Writing skills
- Team management
- Quality control
Quick apply
10d
Supply Chain & Operations Director
Kidde Global Solutions —Cambridge
- £22,350.00 - £26,294.08 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
2d
Production Operative
Macfarlane Group —Chatteris
- £26,519.79 a year
- Full-time
- Hand tools
- Communication skills
- Free parking
- Annual leave
3rd Line Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Maintenance
- Scripting
- Communication skills
- Annual leave
- Work from home
Line Leader - Day Shift
AMFresh —Alconbury
- £13.70 an hour
- Day shift
- Leadership
- Communication skills
- Employee discount
Quick apply
Production Manager
Burgess Farms —Isleham
- Full-time
- Microsoft Powerpoint
- Computer literacy
- English
- Employee assistance programme
- Life insurance
General Yard Operative
EMR UK —Newmarket
- Annual leave
Lead Product Manager
inMusic —Cambridge
- Full-time
- Leadership
Quick apply
5d
Principal Ecologist - BNG Specialist
AECOM —Cambridge
- Full-time
- Hybrid work
- Mentoring
- Training & development
Thermoform Operator – Level 1
Faerch Group —Ely
- 12 hour shift
- Continuous improvement
- Quality control
- Free parking
Quick apply
3rd Line Infrastructure Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Maintenance
- Scripting
- Communication skills
- Annual leave
- Work from home
3d
Production Operative
Solina Group —Bedford
- Full-time
- Maths
- In-person
- Communication skills

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Customer Service Team Leader

Lucy and Lola Shop
Cambridge

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
8 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Multilingual
Ticket management
English
Supervising experience
Zendesk
Team management
Customer support
Customer interaction
Leadership

Full job description

We make custom embroidered pet portraits. Someone sends us a photo of their dog, cat or horse; our artwork team turns it into a stitch file; our production team embroiders it onto a sweatshirt, hoodie or cushion; and it's packed and posted from our studio just south of Cambridge.

We started in lockdown with one secondhand embroidery machine. We've stitched over 200,000 portraits since, exhibited at Crufts and dozens of Dog Fest events, and we now design, make and ship everything in-house.

We're heading into our biggest ever Q4, and we're looking for someone to lead customer service through it.

What the role actually is

It's a hands-on leadership job, not a desk-and-dashboard one. You'll be answering customers yourself, and you'll be the person the rest of the team looks to for how it's done.

You'll lead a small in-house team plus a group of remote virtual assistants, and you'll work daily with our Production Manager, Artwork Manager and packing team so that what we promise customers matches what's happening on the floor. You'll report into our Operations Director.

A lot of our orders are gifts. A meaningful number are memorial pieces for a pet that's died. Getting the response right matters more here than in most places.

Day to day you'll:

Work the queue alongside the team, and own the hardest tickets yourself: lost parcels, missed deadlines, difficult stitch approvals, upset customers
Onboard, train and QA the VAs, and write the macros and briefs they work from so quality holds as volume climbs
Keep response times, resolution rates and CSAT where they need to be, and report on them honestly
Sit between service, production and packing, flagging early when a promise and the schedule don't line up
Run the pre-Christmas cut-off comms and the peak staffing plan
Spot the patterns behind repeat contacts and fix the cause, not just the ticket
Feed what customers are actually saying back into product, marketing and the website

We're looking for someone who:

Has led or supervised a customer service team, in ecommerce or in a production, made-to-order or customer-facing operational environment
Has worked a peak trading season and knows what November feels like from the inside
Is comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk, Re:amaze or similar) and Shopify
Writes well. Warm, clear, human, never robotic
Is organised enough to build process, and calm enough to work without it when the day goes sideways
Wants to build something rather than maintain something

Experience managing remote or outsourced agents, personalised or made-to-order products, or international shipping and returns is a bonus, as is a genuine soft spot for other people's pets.

What we offer

£35,000 – £38,000 depending on experience
28 days holiday including bank holidays
Company pension
Free on-site parking
Staff discount, and a portrait of your own pet
Real ownership of how this function gets built, and a direct line to the leadership team
A studio where you can walk twenty steps and watch the thing you just promised a customer being made

The practical bit

Full time and on site at Copley Hill Business Park, just south of Cambridge. This isn't a hybrid role — being in the room with production, artwork and packing is the point. Free parking, and an easy drive from Cambridge, Sawston, Saffron Walden and the A11/M11.

Peak season runs September to December and is genuinely busy. We'd rather tell you that up front, and we plan for it properly.

Pay: £35,000.00-£38,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site gym
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

production line leader jobs in trumpington, cam

Customer Service Team Leader

Team Leader - Production

CNC Machinist

General Yard Operative

Operations Manager

Metallic Production Operative

Plant Supervisor

Insulations Operator

Line Leader

Supply Chain & Operations Director

Production Operative

3rd Line Engineer

Line Leader - Day Shift

Production Manager

General Yard Operative

Lead Product Manager

Principal Ecologist - BNG Specialist

Thermoform Operator – Level 1

3rd Line Infrastructure Engineer

Production Operative

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