Service manager Work, Jobs in Uxbridge, Gtl (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Fleet Manager
Hillingdon Council —Uxbridge
- £58,461 - £62,766 a year
- Maintenance
- Contracts
- Leadership
- Free parking
- Employee discount
10d
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
1d
general manager
Wagamama —Uxbridge
- £51,489 a year
- Full-time
- Restaurant
2d
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
8d
General Manager
London empire hotel —Uxbridge
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Merchandising
Quick apply
1d
Lettings Officer - Temp
Bridge Housing Solutions —Uxbridge
- £30,000 a year
- Temporary
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Project Manager - Service Specialist 12 Month Fixed-term contract
Canon —Uxbridge
- £43,500 - £51,500 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Employee discount
Store Manager
Smiggle —London
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
13d
Retail Sales Advisor - South Ruislip
Oak Furnitureland —South Ruislip Station
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Service Planning Manager
Lanes Group —Slough
- Up to £35,500 a year
- Weekend availability
- Google Suite
- Leadership
- Communication skills
- Annual leave
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Deputy Manager
Iceland —Southall
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer and Trading Manager - Nightshift
Sainsbury's —Ruislip
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Manager Service Delivery
DXC Technology —Farnborough
- Full-time
- Supervising experience
- Bachelor's degree
- No degree
13d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,491.60 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Planning Coordinator
M Group —Slough
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
9d
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
10d

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service manager jobs near uxbridge, gtl

Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

service manager jobs in uxbridge, gtl

Customer Service Manager

Fleet Manager

Complaints and ME’s Manager

general manager

Duty Manager

General Manager

Lettings Officer - Temp

PMO Manager

Project Manager - Service Specialist 12 Month Fixed-term contract

Store Manager

Retail Sales Advisor - South Ruislip

Service Planning Manager

Assistant Customer Service Manager

Deputy Manager

Customer and Trading Manager - Nightshift

Manager Service Delivery

Customer Service Manager - Hospitality Airport Lounge

Planning Coordinator

Operations Manager

Recruitment Manager

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