Training & compliance supervisor Work, Jobs in Verwood, Eng (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Site Manager/Supervisor
Water Artisans —Dorchester
- £40,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
12d
Highways Supervisor
M Group —Southampton
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
4d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
12d
MDU Build Supervisor
M Group —Southampton
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME
New Forest Collection —Lyndhurst
- £30,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
8d
Technical Supervisor
CBRE —Hythe
- Full-time
- Engineering
- Driving
- HVAC
Yard Operations Supervisor
BCA —Southampton
- £33,000 a year
- Microsoft Office
- Supervising experience
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Deputy Production Supervisor - Night Shift
AJN Steelstock Ltd —Henstridge
- £36,461 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Controls Manufacturing Manager
VES Andover Ltd —Eastleigh
- £34,850 - £41,211 a year
- Full-time
- Management
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Consulting Technical Assistant Manager / Supervisor
RSM UK —Eastleigh
- Full-time
- Travel
- Accounting
- Organisational skills
Gas Supervisor- 12 months Fixed Term Contract
New Forest District Council —Lyndhurst
- £45,511 - £48,731 a year
- Full-time
- Employee assistance programme
- Employee discount
10d
Field Care Supervisor
Helping Hands —Poole
- £11,200 a year
- Care plans
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Site Supervisor
Five Rivers Environmental Contracting Ltd —Warminster
- Full-time
- Supervising experience
- Construction experience
- Leadership
- Annual leave
Quick apply
Dry Stack Team Supervisor – Cobb's Quay Marina, Poole
MDL Marinas —Poole
- Full-time
- Hospitality
- Customer service
- Maintenance
12d
Field Care Supervisor
Cera Care —Southampton
- Up to £29,120 a year
- Mentoring
- Annual leave
Waste and Cleansing Officer (2 Positions)
BCP Council —Bournemouth
- £32,061 a year
- Weekend availability
13d
QC Warehouse Operative - Reworks
I-Fulfilment —Christchurch
- £13.21 an hour
- 8 hour shift
- Quality control
- Organisational skills
- Warehouse experience
Quick apply
4d
Fabric Technician
CBRE —Salisbury
- £33,000 a year
- Full-time
- Customer service
- Maintenance
- Power tools
- Health & wellbeing programme
- Gym membership
Quick apply
11d
Electrical Supervisor
Emcor —Eastleigh
- Up to £48,000 a year
- Full-time
- Travel
- Employee assistance programme
- Referral programme
Quick apply
6d

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

English
IT
Time management

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

training & compliance supervisor jobs in verwood, eng

Operations Manager

Site Manager/Supervisor

Highways Supervisor

Customer Service & Experience Team Leader

MDU Build Supervisor

ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME

Technical Supervisor

Yard Operations Supervisor

Deputy Production Supervisor - Night Shift

Controls Manufacturing Manager

Consulting Technical Assistant Manager / Supervisor

Gas Supervisor- 12 months Fixed Term Contract

Field Care Supervisor

Site Supervisor

Dry Stack Team Supervisor – Cobb's Quay Marina, Poole

Field Care Supervisor

Waste and Cleansing Officer (2 Positions)

QC Warehouse Operative - Reworks

Fabric Technician

Electrical Supervisor

I want to receive the latest job alerts for training & compliance supervisor in verwood, eng

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