It manager Work, Jobs in Wakefield, Wyk (with Salaries)

IT Service Operations Manager
UK Central —Sheffield
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
10d
Technology Solutions Lead
EtioGlobal —Sheffield
- £50,000 a year
- CRM software
- PMP
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
IT Asset and Procurement Manager
Genuit Group —Doncaster
- Full-time
- Travel
- Organisational skills
- Communication skills
Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Communication skills
- Time management
IT Project Manager
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
IT Manager
MB Advertising & Marketing —Meadowhall
- £40,000 - £45,000 a year
- Full-time
- Free parking
Quick apply
2d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
CCTV Manager
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Budgeting
- Leadership
Service Desk Team Leader
Pragma —Bradford
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
11d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Service Delivery Manager
Zenzero Solutions —Leeds
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Flexible schedule
4d
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
8d
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
14d
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
1d
SAP Service Delivery Manager
DXC Technology —Leeds
- Full-time
- Leadership
- Communication skills

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IT Service Operations Manager

UK Central -
Sheffield

Apply Now

Job details

10 days ago

Benefits

Company pension
Employee discount

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Configuration management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
ServiceNow
Major incident coordination
Problem management
Training & development
Information technology team management
AI
Leadership
Communication skills
Help desk

Full job description

SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.

IT Service Operations Manager

The role ensures the delivery of reliable, secure, and customer-focused IT services through effective team leadership, supplier management, operational governance, and continual service improvement.

The role drives operational excellence through the adoption of best practices, automation, AI-enabled capabilities, and service innovation. Working closely with business stakeholders, internal IT teams, and strategic suppliers, the role ensures technology services deliver measurable value, support business objectives, and meet the needs of more than 3,000 colleagues across a geographically dispersed UK organisation with over 160 branches.

What you will be doing:

Lead and develop Service Operations, Service Desk, and Service Management teams, ensuring the delivery of high-quality, customer-focused IT services aligned to business objectives.
Own the performance, governance, and continual improvement of ITIL service management practices, including Incident, Problem, Change, Request, Asset, and Configuration Management.
Ensure the achievement of agreed SLAs, OLAs, and operational performance targets
Lead Major Incident Management activities, ensuring effective coordination, communication, escalation, rapid service restoration, and ongoing service resilience.
Drive continual service improvement through the adoption of AI, automation, self-service capabilities, and ServiceNow platform enhancements to improve efficiency, customer experience, and operational effectiveness.
Develop high-performing teams through coaching, mentoring, performance management, and the promotion of a collaborative, accountable, and customer-focused culture.
Build strong relationships with business stakeholders, IT teams, and strategic suppliers to ensure services meet business requirements and deliver measurable value.
Contribute to the Service Operations strategy and roadmap, leading operational improvements, service enhancements, and technology-driven transformation initiatives

What you will be doing:

Essential

Significant experience in IT Service Operations or IT Service Management roles.
Strong practical experience of ITIL Service Management disciplines and frameworks.
Experience managing Service Desk and End User Support functions.
Proven experience in Major Incident and Problem Management.
Experience managing IT Asset Management and Configuration Management practices.
Experience managing third-party suppliers, contracts, and service performance.
Strong stakeholder management and communication skills.
Experience leading service improvement, automation, and operational improvement initiatives.
Knowledge of ITSM platforms such as ServiceNow.
Strong analytical, problem-solving, and decision-making capabilities.

Desirable

ITIL v4 Managing Professional or equivalent certification.
Experience of AI-enabled service operations and workflow automation.

What we offer:

Competitive salary
25 days holiday + 8 bank holidays. Company closed during Christmas period
Company pension with up to 7.5% employer contribution.
Life assurance (up to 4x salary).
SIG Share Incentive Plan
Employee Discounts from top high street and online brands
Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System.

At SIG PLC, we recognise the value our employees bring. In return, you’ll be part of a supportive team with opportunities to grow, train, and build a long-term career.

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.

Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. Once a vacancy has closed, we are unfortunately unable to consider additional applications we therefore encourage you to apply as soon as possible to avoid disappointment.

#SIG

Apply Now

Refine Your Search

it manager jobs in wakefield, wyk

IT Service Operations Manager

Technology Solutions Lead

IT Asset and Procurement Manager

Service Desk Team Leader

Infrastructure and Cloud Services Manager

IT Project Manager

IT Manager

IT Service Analyst

Head of Software Support

Service Operations Manager

CCTV Manager

Service Desk Team Leader

IT Lead Business Analyst

Manager of Infrastructure, Security and Network Technologies

Helpdesk Lead

Service Delivery Manager

IT Project Manager

IT Network Manager

External Developer Support Manager (Service Desk Manager)

SAP Service Delivery Manager

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