Senior operations manager customer service Work, Jobs in Wales (with Salaries)

Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Programme Engagement Coordinator (Boating Transformation Programme)
Canal & River Trust —Wales
- £29,670 - £34,800 a year
- Full-time
- Project management
- Presentation skills
- Travel
3d
Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
- £45,000 - £48,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
Director of Asset & Operations Strategy
Canal & River Trust —Wales
- £100,000 - £110,000 a year
- Full-time
- Travel
6d
Senior Human Resources Business Partner(Volume)
Network Rail —Cardiff
- £55,596 - £65,966 a year
- Full-time
- Hybrid work
- Management
- Project management
- Travel
- Employee discount
Senior IT Service Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 a year
- Part-time
- Hybrid work
- DevOps
- Presentation skills
- Travel
- Free parking
- Annual leave
8d
Programme Manager
General Dynamics Land Systems UK —Pentrebach
- £58,400 - £73,000 a year
- Full-time
- Customer service
- Military
- Project management
Head of Estates and Facilities
Aberystwyth University —Aberystwyth
- £59,966.34 - £67,468.37 a year
- Full-time
- Hybrid work
- Bilingual
- Doctoral degree
- English
- Annual leave
- Employee discount
3d
Early Years Strategy, Partnerships & Operations Manager
Bridgend County Borough Council —Bridgend
- £52,413 - £53,460 a year
- Full-time
- Hybrid work
- Childcare
12d
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Operations Manager
Casa Bianca —Abergavenny
- Up to £48,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
5d
National Account Manager
AU Vodka —Swansea
- £50,000 - £55,000 a year
- Remote
- Hospitality
- Customer service
- Communication skills
5d
Business and Administration Coordinator
Gwynedd Council —Caernarfon
- £34,434 - £36,363 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- English
Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
Senior Project Controller
General Dynamics Mission Systems - United Kingdom —Wales
- £42,000 - £52,500 a year
- Full-time
- Hybrid work
Quick apply
21h
Assistant Technical Project Manager
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
- Travel
- Contracts
4d
Senior Supply Chain Manager
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
Optioneering Services Manager
Welsh Water —Newport
- £70,000 a year
- Engineering
- Project management
- No degree
- Free parking
- Annual leave
12d
Senior Warehouse Operative
AO World —Newport
- £28,309 a month
- Microsoft Excel
- Communication skills
Senior Business Development Executive D&M
PCI Pharma Services —Tredegar
- Weekend availability
- Up to 50% travel
- Customer service
- Salesforce
4d

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senior operations manager customer service jobs near wales

Senior Operations Manager - Customer Service

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Analysis skills
Financial services
Leadership
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in the office

Customer Service / Customer Operations

Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.

What You'll Be Doing ️

Reporting to the Head of Customer Services, you will play a pivotal role in shaping the future of our contact centre, leading teams that serve our UK and US business customers. This role goes beyond day-to-day people leadership: you will be the driving force behind how the contact centre evolves, using technology and a deep understanding of why customers contact us to reduce friction, improve efficiency, and deliver an outstanding customer experience.

Drive the contact centre forward by identifying and implementing technology and tooling that improves efficiency, colleague experience, and customer outcomes.
Build a deep understanding of the root causes of customer contact, using data and insight to inform process redesign, self-serve options, and contact deflection strategies.
Translate contact driver analysis into tangible action plans that reduce avoidable contact and improve first-contact resolution.
Build and lead a high-performing team, focusing on professional growth and personal development.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Lead, mentor and support customer-facing colleagues and Team Leaders to cultivate a culture of accountability, collaboration, and continuous improvement.
Oversee team performance and service delivery standards, providing expert support for escalations while maintaining a proactive approach to problem-solving.
Collaborate with other departments to optimise customer interactions, influence product and process improvements, and identify training needs.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in contact centre management within a financial services environment.
A track record of using technology and automation to drive operational improvement within a customer service or contact centre setting.
Strong analytical capability, with experience interpreting contact driver and customer insight data to shape strategy and reduce unnecessary contact.
A highly effective communicator with excellent leadership skills, able to foster collaboration with key stakeholders across the business.
A proven track record of successfully leading and managing high-performing teams within a fast-paced and dynamic environment.
A deep understanding of customer service processes, with a history of driving measurable operational improvements.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Head of Customer Service
Stage 3: 60 minutes with the Customer Operations Director and Lead People Partner

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

senior operations manager customer service jobs in wales

Senior Operations Manager - Customer Service

Programme Engagement Coordinator (Boating Transformation Programme)

Senior Cleaning Operations Manager

Director of Asset & Operations Strategy

Senior Human Resources Business Partner(Volume)

Senior IT Service Manager

Programme Manager

Head of Estates and Facilities

Early Years Strategy, Partnerships & Operations Manager

Senior Manager, Product Regulatory Affairs

Operations Manager

National Account Manager

Business and Administration Coordinator

Deputy Manager

Senior Project Controller

Assistant Technical Project Manager

Senior Supply Chain Manager

Optioneering Services Manager

Senior Warehouse Operative

Senior Business Development Executive D&M

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