Product manager Work, Jobs in Wappenham, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
10d
Product Design Manager
Omlet Ltd —Banbury
- £52,000 - £57,000 a year
- Full-time
- Management
- CAD
- Bachelor's degree
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Product Operations Manager
Kinetic Software —Milton Keynes
- £55,000 - £63,000 a year
- Hybrid work
- SQL
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Senior Staff Technical Program Manager - Body, Closures & Chassis
Zoox —Banbury
- £140,000 - £168,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
- Annual leave
- Life insurance
Quick apply
Product Operations Manager
Azenta —Wotton Underwood
- Full-time
- Microsoft Excel
- Oracle
- Engineering
Commercial Sales Development Manager
Bodypower Sports plc Fitness Superstore —Moulton
- Full-time
- Microsoft Powerpoint
- CRM software
- Analysis skills
- Free parking
- Employee discount
Quick apply
Service Coordinator
Celeste Living Group —Banbury
- £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
10d
Academy Trainer
Dominos —Milton Keynes
- Full-time
- Microsoft Office
- Travel
- Communication skills
Proposal and Engagement Manager
Initiate —Towcester
- Full-time
- Hybrid work
- Project management
- Communication skills
- Gym membership
- Life insurance
Quick apply
Agricultural Area Sales Manager
Turney Group —Banbury
- Full-time
- Sales
- Driving
- In-person
- Employee discount
- Life insurance
Quick apply
Deputy Manager
Benjamin Uk Ltd —Aylesbury
- From £36,608 a year
- Full-time
- Psychology
- Organisational skills
- In-person
- Flexible schedule
- Referral programme
Quick apply
Programme Manager
Safran —Banbury
- Full-time
- Management
- Engineering
- Continuous improvement
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Marketing Product Manager: Incision Care
Molnlycke Health Care —Milton Keynes
- £65,000 a year
- Marketing
- English
- Marketing
- Employee assistance programme
Quick apply
Process Technologist
Puratos Ltd —Bicester
- £45,000 - £55,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Business development
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Merchandise & Licensing Manager
Haas F1 Team —Banbury
- Weekend availability
- Management
- Sales
- Marketing
Quick apply
7d
Installation Manager / Experienced Window Fitter
Park Lane Windows —Northampton
- £42,000 - £48,000 a year
- Full-time
- Customer service
- Administrative experience
- Project management
Quick apply
4d
Product Manager, Dialogue
WorkBuzz —Milton Keynes
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

product manager jobs in wappenham, nth

Customer Experience Manager

Trainee Account Manager

Product Design Manager

Product Operations Manager

Senior Staff Technical Program Manager - Body, Closures & Chassis

Product Operations Manager

Commercial Sales Development Manager

Service Coordinator

Live Events - Hire Coordinator

Academy Trainer

Proposal and Engagement Manager

Agricultural Area Sales Manager

Deputy Manager

Programme Manager

Ticketing Manager

Marketing Product Manager: Incision Care

Process Technologist

Merchandise & Licensing Manager

Installation Manager / Experienced Window Fitter

Product Manager, Dialogue

I want to receive the latest job alerts for product manager in wappenham, nth

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