Quality manager Work, Jobs in Warminster, Wil (with Salaries)

Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Head of Academic Quality and Standards
University of Bath —Bath
- £58,225 - £67,468 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
2d
Production Manager
CORE Exhibitions Ltd —Salisbury
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Sick pay
Quick apply
Site Quality Manager (M/W) - Axima Nuclear
Equans —Bristol
- Continuous improvement
- Team management
- Quality control
5d
Compliance and Assurance Manager - Supply
Good Energy —Chippenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Contracts
- Annual leave
Quick apply
Quality Manager - Nuclear/EPC/Construction
ALTEN —Bristol
- Full-time
- Hybrid work
- Management
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Project Quality Manager
ALTEN —Bristol
- Full-time
- Management
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Technical Project Lead
Stirling Dynamics —Bristol
- £45,000 - £72,500 a year
- Hybrid work
- Travel
- Organisational skills
- Leadership
Digital Project Manager
Proctor and Stevenson —Bristol
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Leadership
Quick apply
12d
Quality Systems Lead
Kerry —Bristol
- Full-time
- English
- Communication skills
Project Manager
Last Mile Group —Chippenham
- Management
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
4d
Director of Quality
OLIX —Bristol
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Project Manager
Framatome —Bristol
- Full-time
- Microsoft Powerpoint
- Management
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
Allan Webb Limited —Bristol
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Quality Management Lead
Vulcain Engineering Group —Bristol
- Engineering
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Principal Project Manager - Renewables
AECOM —Bristol
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
13d
Lead Additive Manufacturing Technician
Deep Manufacturing Limited —Bristol
- Full-time
- Quality control
- Welding
- Training & development
- Annual leave
Quick apply
11d
Assistant Production Manager (Egg Packing)
Haresfield Farm —Chippenham
- Part-time
- Quality control
- In-person
- Leadership
- Free parking
Quick apply
13d
Associate/Project Director - Defence Construction
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Business development
- Team management
- Quality control
Quick apply
Associate Director - Water Quality & Management (Infrastructure Lead)
WSP —Bristol
- Business development
- Team management
- Employee stock purchase plan

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Contact Centre Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Contact Centre Training and Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Work Location: In person

Quick apply

Refine Your Search

quality manager jobs in warminster, wil

Contact Centre Training and Quality Manager

Head of Academic Quality and Standards

Production Manager

Site Quality Manager (M/W) - Axima Nuclear

Compliance and Assurance Manager - Supply

Quality Manager - Nuclear/EPC/Construction

Project Quality Manager

Technical Project Lead

Digital Project Manager

Quality Systems Lead

Project Manager

Director of Quality

Project Manager

Project Manager

Quality Management Lead

Principal Project Manager - Renewables

Lead Additive Manufacturing Technician

Assistant Production Manager (Egg Packing)

Associate/Project Director - Defence Construction

Associate Director - Water Quality & Management (Infrastructure Lead)

I want to receive the latest job alerts for quality manager in warminster, wil

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