Fundraising Work, Jobs in West Malling, Ken (with Salaries)

Customer Service Specialist
Landmark Information Group —West Malling
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
PR & Communications Assistant
ROYAL BRITISH VETERANS ENTERPRISE LTD —Aylesford
- £26,000 a year
- Temporary
14d
Fundraising & Database Administrator
Young Epilepsy —Lingfield
- Up to £14,681.27 a year
- Part-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Events Coordinator
SAFE ARMS —Gillingham
- £13 - £15 an hour
- Part-time
- Project management
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
Sales Executive
Charity Link —Ashford
- £45,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Communications & Fundraising Officer
North Kent Mind —Dartford
- £13.50 an hour
- Part-time
- CRM software
- Customer service
- Marketing
- Health & wellbeing programme
- Bereavement leave
4d
Individual Giving Officer
ellenor —Gravesend
- £26,772 - £27,589 a year
- Full-time
- Hybrid work
- CRM software
- Hospice
- Annual leave
- Employee assistance programme
11d
Community Fundraising Ambassador - Kent
AlzheimersSociety —Maidstone
- Call to connect
- Communication skills
Field Sales Executive
Charity Link —Maidstone
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Bid Writer
Pathwaze Ltd —Bromley
- £40,000 a year
- Full-time
- CRM software
- In-person
- Marketing
- Free parking
- Annual leave
Quick apply
12d
Charity Manager
The Westway Hub —Caterham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
Community Champion Volunteer - Maidstone, Kent
British Heart Foundation —Maidstone
- Computer literacy
- Computer skills
- Leadership
Self Employed Lottery Adviser
Demelza —Sittingbourne
- Part-time
Programme Manager
Sysco —Ashford
- Full-time
- Salesforce
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
11d
Communications Officer
Havens Hospices —Southend-on-Sea
- £31,493 a year
- Full-time
- Organisational skills
- Hospice
Business Development Representative
TeamFeePay —Ashford
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Business development
- Free parking
Quick apply
Community Champion Volunteer - Tunbridge Wells, Kent
British Heart Foundation —Royal Tunbridge Wells
- Computer literacy
- Computer skills
- Leadership
Door to Door Sales Executive
Charity Link —Basildon
- £35,000 - £45,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Philanthropy Manager
Demelza —Sittingbourne
- £20.07 an hour
- Full-time
- Hospice
- Communication skills
Charity Shop Volunteer - Tonbridge Shop
Sense Volunteers —Tonbridge
- Customer service
- Cash handling

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Customer Service Specialist

Landmark Information Group -
West Malling

Quick apply

Job details

Full-time | Fixed term contract

Benefits

Free parking
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
Gym membership
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Organisational skills
Relationship management
Customer support
Customer interaction
Phone etiquette
Communication skills

Full job description

What It's Like to Work at SearchFlow

At SearchFlow, our people are at the heart of our success. As the market leader in conveyancing products and services, we are continually evolving, investing in our people, services, and customer experience to deliver exceptional outcomes.

We are a collaborative, ambitious, and customer-focused business that values professionalism, innovation, and continuous improvement. As we continue to develop our service offering, we're embracing a more customer success-focused approach, creating exciting opportunities for individuals who are passionate about building relationships, delivering exceptional service, and driving positive customer outcomes.

The Opportunity

We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey. This is a 12 month Fixed Term Contract.

This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach.

You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service.

Key Responsibilities

Deliver professional, consultative support to customers via telephone and email.
Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey.
Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process.
Proactively identify opportunities to enhance the customer experience and improve customer outcomes.
Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests.
Navigate multiple systems and processes confidently to investigate and resolve queries.
Liaise with data providers and third parties to resolve search-related enquiries.
Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business.
Support the introduction and development of a customer success mindset across the Customer Service function.
Balance customer expectations with business requirements, ensuring positive outcomes for all parties.
Monitor customer feedback, identify trends, and contribute to service improvement initiatives.
Meet agreed customer service, quality, and productivity KPIs.
Maintain high Service Quality standards and contribute to continuous improvement activities.
Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes

About You

We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences.

You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers.

You Will Have:

The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally.
A customer-centric mindset with a genuine passion for delivering positive outcomes.
Strong problem-solving skills, with a proactive and solution-focused approach.
Confidence in handling challenging conversations whilst maintaining professionalism and empathy.
Excellent organisational skills and the ability to manage multiple priorities effectively.
A collaborative team player who enjoys working across departments to achieve the best outcomes for customers.
The ability to influence, engage, and build credibility with customers at varying levels of seniority.
A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.

What We Offer

25 days annual leave plus bank holidays, with the option to purchase up to five additional days
£300 annual lifestyle allowance
Pension scheme
Private medical insurance through Vitality
Group income protection
Matched charitable fundraising
Cycle to Work and GymFlex schemes
Internal coaching and mentoring programmes
Ongoing learning and development opportunities
Family-friendly policies
Free on-site parking

About Us

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:

Additional leave
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

What is your desired salary?

Work Location: In person

Quick apply

Refine Your Search

fundraising jobs in west malling, ken

Customer Service Specialist

PR & Communications Assistant

Fundraising & Database Administrator

Events Coordinator

Sales Executive

Communications & Fundraising Officer

Individual Giving Officer

Community Fundraising Ambassador - Kent

Field Sales Executive

Bid Writer

Charity Manager

Community Champion Volunteer - Maidstone, Kent

Self Employed Lottery Adviser

Programme Manager

Communications Officer

Business Development Representative

Community Champion Volunteer - Tunbridge Wells, Kent

Door to Door Sales Executive

Philanthropy Manager

Charity Shop Volunteer - Tonbridge Shop

I want to receive the latest job alerts for fundraising in west malling, ken

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