It officer Work, Jobs in Wethersfield, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
PALS Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Databases
- Communication skills
1d
IT Officer
Air X Jet Support UK —Stansted
- Full-time
- Communication skills
- Annual leave
Quick apply
2d
IT Deployment and Project Support Officer
Care UK —Colchester
- Travel
11d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Studio Manager
Wingman Marketing Ltd —Braintree
- £40,000 - £46,000 a year
- Full-time
- Team management
- Quality control
- In-person
- Free parking
Quick apply
1d
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Compliance and systems officer
Essex Care Consortium —Colchester
- £15 an hour
- Part-time
- Microsoft Word
- Human resources
- In-person
Quick apply
12h
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Quality Compliance Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Project management
8d
Property Officer (Braintree)
Essex Police and Kent Police —Braintree
- From £27,204 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
7d
Contracts & Projects Technical Officer
Braintree District Council —Braintree
- £32,319 - £36,900 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
10d
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
4d
Mess Accountant
Sodexo —Colchester
- £13.46 an hour
- Monday to Friday
- Microsoft Word
- Data entry
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
8d
Youth Skills and Families Advisor
Haverhill Town Council —Haverhill
- £13.69 an hour
- Part-time
- Writing skills
- Experience working with children
- Computer skills
Quick apply
Prisoner Custody Officer
Serco Plc —Cambridge
- £28,179 - £30,172 a year
- Full-time
- Conflict management
- Communication skills
- Paid training
- Employee assistance programme
LLM and MCL Admissions Administrator
University of Cambridge —Cambridge
- £27,319 - £31,236 a year
- Hybrid work
- English
- Master's degree
- Databases
1d
People Development Assistant (Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Full-time
- Recruiting
- Training & development
8d
Security Officer
Mitie —Colchester
- £14.90 an hour
- Customer service
- Communication skills
- Employee discount

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it officer jobs near wethersfield, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

it officer jobs in wethersfield, ess

Contact Centre Officer (Headquarters, Chelmsford)

PALS Officer

IT Officer

IT Deployment and Project Support Officer

Operational Support Officer

Studio Manager

Head of Operations

Compliance and systems officer

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Quality Compliance Officer

Property Officer (Braintree)

Contracts & Projects Technical Officer

Access & Recruitment Operations Officer

Depden Care Farm Operations Manager

Mess Accountant

Youth Skills and Families Advisor

Prisoner Custody Officer

LLM and MCL Admissions Administrator

People Development Assistant (Chelmsford)

Security Officer

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